Water and Wastewater Division - Contact Us

The Water and Wastewater Customer Service Section is committed to providing exceptional customer service to our community by sharing helpful information about water and sewer maintenance and responding to customer inquiries and needs in a positive and timely manner.

We are here to help you  by telephone or in person to answer questions about:
• Water quality procedures
• Water testing
• Obtaining permits for poor water pressure upgrades, or water and sewer repairs
• Obtaining wastewater haulage annual permits and discharge tickets
• Requests for water to be turned on/off
• Service line and poor pressure inspections
• Water meter maintenance
• Frozen service lines and water main breaks

Water and Wastewater Customer Service line: 905-546-4426

330 Wentworth Street North
Hamilton, ON, L8L 5W2

If you are calling about a spill please call our Spills Line: 905-540-5188

For all other General City of Hamilton inquiries: 905-546-CITY (2489)


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