How can I get City Merchandise?
Is it safe to use my credit card?
Why do I get taken to a Login page when I want to buy something in the eStore or purchase a license online?
What happens when I get a message stating that my "order could not be processed"?
How can I access my Order History and cancel an eStore order?
What is the difference between pending, refunded and cancelled when I view my Order History?
What happens if I have a problem with my order?
How are Shipping and Handling Charges calculated and how are items shipped?
How can I get City Merchandise?
City merchandise is currently not available for online purchase. Information about purchasing City merchadise is available here.
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Is it safe to use my credit card?
Yes, using your credit card on the myhamilton web site is safe.
Payments are processed through Moneris Solutions, Canada's largest processor of debit and credit card transactions. Moneris processes more than 1.8 billion credit and debit card transactions a year, for over 350,000 merchant locations across North America. Moneris Solutions is a joint investment between RBC Royal Bank and BMO Bank of Montreal (including Harris Bank) that was launched in December 2000.
In December 2004, the Visa and MasterCard Card Associations announced the creation of a joint security compliance program. Previously designed as two separate programs by the Card Associations, this new program, called Payment Card Industry (PCI) Data Security Standards, combines components of both the Visa Account Information Security (AIS) and MasterCard Site Data Protection (SDP) annual compliance initiatives. Compliance with the AIS/SDP component of the PCI Data Security Standards is an annual obligation in order to protect the integrity of cardholder data. Cardholder data includes name, address, phone number, credit card number and expiry date. To protect cardholder data, any entity that processes, stores, transmits, or accesses account or transactional information must comply with the PCI Data Security Standards. This will help to minimize the risk of cardholder data from being compromised and helps to ensure that businesses are operating in a safe, secure environment.
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Why do I get taken to a Login page when I want to buy something in the eStore or purchase a license online?
To enable online transactions with credit cards you must have a user account on the myhamilton community site. If you are attempting to purchase any goods or services and you are not currently logged in, you will be taken to the login page. If you already have a registered account you can enter your user account and password and then continue.
Instructions for Creating an account are available here.
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What happens when I get a message stating that my "order could not be processed"?
Your credit card will not be charged and the transaction is not completed. This could be a result of an invalid card number, insufficient funds available or a technical problem.
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How can I access my Order History and cancel an eStore order?
To access your Order History, log onto the myhamilton site by clicking on Login at top of the screen and entering your user information. (Go here for more information on how to create an account.)
Once you are logged in, click on "My Personal Page" link at the top of the page.
On the right hand side you will see a section called "My Orders" with a link to "Show All" orders. You can access an individual order by clicking on the Order Number.
If an order is still Pending (not shipped) you can cancel the order by scrolling down to the bottom of the page and clicking on the "Cancel this order" button.
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What is the difference between pending, refunded and cancelled when I view my Order History?
Pending - means order has been received and is being processed.
Cancelled - means before shipped or billed and therefore no refund is required.
If the order is charged to the credit card but not shipped, the ecommerce administrator can cancel the order. The order status immediately becomes Cancelled then the system goes through the process to refund to the customer.
Refunded - Once the charge is reversed, the status is changed to Refunded.
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What happens if I have a problem with my order?
If you have any problems with either an order from the eStore or one of the online applications (such as dog license, zoning verification application, eating establishment license) you can contact us at info@hamilton.ca.
We will attempt to respond to all inquiries within 3-5 business days. Please include details about date purchased was made, receipt or order number, amount charged etc. in any corresponsdence.
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How are Shipping and Handling Charges calculated and how are items shipped?
Shipping charges are stated on the Shipping and International Orders page and are subject to change without notice (orders already placed will not be affected). The total Shipping/Handling costs for your order are summarized in the Order Confirmation screen prior to entering completing your order. Shipping/Handling charges are subject to GST and Ontario PST if shipped within Ontario.
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