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Businesses should develop business continuity plans to maintain critical services in the event of a pandemic. Organizations should identify core services and how to deliver those services if 20-35% of the workforce is absent.
10 STEPS Organizations can take for Pandemic Flu Preparedness
Since it takes time to implement strategies, organizations are encouraged to start planning immediately for business continuity during an influenza pandemic.
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Check that existing contingency plans are applicable to a pandemic, and that core business activities can be sustained over several weeks in the event of high employee absenteeism.
- Identify your organization’s essential functions and the individuals who perform them. Build in the training redundancy necessary to ensure that work can be done in the event of an absentee rate of 25-35 percent.
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Maintain a healthy work environment by ensuring adequate air circulation and posting tips on how to stop the spread of germs at work.
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Promote handwashing, and coughing and sneezing etiquette. Ensure wide and easy availability of alcohol-based hand sanitizer products and hand washing supplies.
- Establish or expand policies and tools that enable employees to work from home with appropriate security and network access to applications.
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Expand online and self-service options for customers and business partners.
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Tell employees about pandemic influenza and the steps the organization is taking to prepare for it.
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Encourage employees to stay home if they are sick to stop the spread of illness, and update sick leave, and family and medical leave policies.
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Establish an emergency communications plan. This plan includes identification of key contacts (with backups) and chain of communications.
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Implement guidelines to modify the frequency and type of face-to-face contact e.g. meetings, conferences.
Below are other resources for Business Continuity Planning during a Pandemic Influenza
Resources for Businesses (Manufacturers and Exporters):
Canada's Manufacturers and Exporters Continuity Planning Guide for Canadian Business
Canada's Manufacturers and Exporters pandemic website
Resources for Business (Retail)
Retail Council of Canada's Pandemic Planning Brochure (PDF)
Retail Council of Canada's Pandemic Planning Website
Resources pertaining to Human Resources:
Workplace Safety and Insurance Board (WSIB) Pandemic Planning Checklist
Workplace Safety and Insurance Board (WSIB) pandemic webpage
Resources for Faith Communities:
Planning guide for faith communities developed by the Ministry of Health and Long-Term Care.
Planning guide from the Centers for Disease Control and Prevention
Resources for Colleges/Universities:
Planning guide (Word document) developed by the Gallagher Higher Education Practice Group.
Planning guide from the Centers for Disease Control and Prevention
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