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City of Hamilton

Ontario Works

Contact Us




Office Hours

8:30 am to 4:30 pm
Monday to Friday

Office Locations

Ontario Works
East End Office

2255 Barton St. E., Unit 3&4
Hamilton, ON  L8H 7T4
Fax: 905-540-6344
Directions to East End Office

Ontario Works
Mountain Office

1550 Upper James St., Unit 14A
Hamilton, ON  L9B 2L6
Directions to Mountain Office

Ontario Works
Central Office

250 Main St., E.,
Hamilton, ON  L8N 1H6 ‎
Fax: 905-546-2877
Directions to Central Office

Career Development Centre (CDC)
181 Main St. W., 3rd Flr.
Hamilton, ON  L8P 4S1 
Phone: 905-540-5208
Fax: 905-546-2828
Directions to CDC Office

Housing Services
350 King Street East,
Unit 110 (First Place)
Hamilton, ON L8N 3Y3 
Directions to Housing Services

Please be advised that T5007’s have been mailed to social assistance recipients. It is important to file your income taxes. Find a free tax clinic near you.

Any questions regarding your filing, please follow this link:

If you need a replacement T5007 because you have moved or the amount on the T5007 is incorrect, please call 905-546-4800 after February 28, 2015.

Ontario Works provides temporary financial and employment assistance, also known as social assistance, for people who are in financial need.

Apply for Ontario Works (Social Assistance)

Step 1: How to Apply

You will need information from a number of documents to complete an application. It's a good idea to get these documents together before you start. Review list of documents you will need to complete the application

Apply Online for Social Assistance (available 24 hours, 7 days a week, in English or French)
Eligibility may take 15 minutes and another 20-30 minutes for the application. You will receive a call within 3 business days to book an in-office appointment.

If you do not receive a confirmation number once you have submitted your online application, please call our office at 905-546-4800 and press 1.

If you are not able to provide a phone number please call our office at 905-546-4800 and press 1, within 5 days of completing the application.


Apply by Phone - 905-546-4800 and press 1 (available Monday to Friday, 8:30 am to 4:30 pm, in English or French)


Step 2: In-Office Appointment to Verify Application

An in-office appointment is necessary to complete the application process. During the appointment, you will be expected to provide required information, complete and sign the application and all accompanying forms. You will need to bring your spouse (if you have one) and any children who are 18 or older to the appointment and all supporting documents used to complete the application. If you are not physically able to come to the in-office appointment, please advise us and we will make other arrangements with you. 


Receiving Ontario Works (Social Assistance)

Other Support Programs and Information