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Ontario Works - Forms and Information for Ontario Works Clients

Contact Us




Office Hours

8:30 am to 4:30 pm
Monday to Friday

Office Locations

Ontario Works
East End Office

2255 Barton St. E., Unit 3&4
Hamilton, ON  L8H 7T4
Fax: 905-540-6344
Directions to East End Office

Ontario Works
Mountain Office

1550 Upper James St., Unit 14A
Hamilton, ON  L9B 2L6
Directions to Mountain Office

Ontario Works
Central Office

250 Main St., E.,
Hamilton, ON  L8N 1H6 ‎
Fax: 905-546-2877
Directions to Central Office

Career Development Centre (CDC)
181 Main St. W., 3rd Flr.
Hamilton, ON  L8P 4S1 
Phone: 905-540-5208
Fax: 905-546-2828
Directions to CDC Office

Housing Services
350 King Street East,
Unit 110 (First Place)
Hamilton, ON L8N 3Y3 
Directions to Housing Services

Help families get up to $2,000 for their child's Registered Education Savings Plan - without having to put in any money on their own. The next Canada Learning Bond event will be held in the Jamesville neighbourhood on November 25 and 27, 2014.

General Forms for Ontario Works Clients

Youth Forms for Ontario Works Clients under 18

Information for Ontario Works Clients

  • Interactive Voice Response (IVR) 1-800-808-2268

    You will receive a 9-digit member ID and a 4-digit PIN number in two separate mailings. Both of these numbers are required to access your case file. This service is available:

    Monday to Friday: 8am - 9pm
    Saturday & Sunday: 12 (noon) - 5pm
    To Reset PIN: Press 1 – English instructions, Enter your 9 digit Member ID, Press 0 for the Help Desk and they will reset your PIN. Until further notice, the PIN reset will not be available. An update will be provided when this becomes available again. 

    You can receive information about:
    • Most recent cheque date and amount
    • Previous cheque history (payments within the last 45 days)
    • Current overpayment balance (if applicable)
    • Case status (ongoing, suspended or terminated
  • Working while on Assistance

There are benefits available to help you pay for job start-up costs like new clothes, work boots, a haircut, tools and day care. If you have been receiving assistance for 3 months or longer, you can earn up to $200 each month without it affecting your assistance. Every dollar you earn over $200 will reduce your income support by $.50. For example - your monthly earnings is $350. You keep the first $200 without affecting your assistance. From the remaining $150, only $75 would be deducted from your income support. Speak to your Case Manager about this and other benefits that may be available to you.

  • Employment Assistance

    Employment Counsellors can give you assistance and direction to help you be successful in your job search. Employment programs are available to help you upgrade your skills and education, choose a career, develop your resume, prepare for interviews and assist with job placement. Speak to your Case Manager about this and other benefits that may be available to you.
  • Employment Links

    • Careers and Working at the City of Hamilton
      View and apply for career opportunities, or learn more about working at the City of Hamilton.
    • Jobs Hamilton
      Browse listings of jobs available to Ontario Works or Ontario Disability Support Program participants. Speak to your Employment Consultant on how to apply for these positions.
    • The Workforce Information Network (WIN)
      Find information on services that assist job seekers and the Hamilton community to discover local employment, training, and upgrading programs.

Comments or Feedback on our Service

Providing excellent service is important to us. If you would like to provide comments or feedback on any of the services you have received, please send an email to or call 905-546-2424 ext. 4156.

Apply for Ontario Works

Ontario Works provides temporary financial and employment assistance, also known as social assistance, for people who are in financial need.
Learn more about how to apply for Ontario Works

Other Support Programs and Information

  • Support Programs in Hamilton
    The City of Hamilton provides assistance for people who need help with health, dental, housing, utilities, transportation, child care and more. These programs are for clients of Ontario Works, Ontario Disability Support Program and low income families.
  • The Ministry of Community and Social Services - Social Assistance Visit this website for more information about Ontario Works and the Ontario Disability Support Program, links to helpful resources, policies and more.