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Ontario Works - Forms and Information for Ontario Works Clients

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Office Hours

8:30 am to 4:30 pm
Monday to Friday

Office Locations

Ontario Works
East End Office

2255 Barton St. E., Unit 3&4
Hamilton, ON  L8H 7T4
Fax: 905-540-6344
Directions to East End Office

Ontario Works
Mountain Office

1550 Upper James St., Unit 14A
Hamilton, ON  L9B 2L6
Directions to Mountain Office

Ontario Works
Central Office

250 Main St., E.,
Hamilton, ON  L8N 1H6 ‎
Fax: 905-546-2877
Directions to Central Office

Career Development Centre (CDC)
181 Main St. W., 3rd Flr.
Hamilton, ON  L8P 4S1 
Phone: 905-540-5208
Fax: 905-546-2828
Directions to CDC Office

Housing Services
350 King Street East,
Unit 110 (First Place)
Hamilton, ON L8N 3Y3 
Directions to Housing Services

Please be advised that T5007’s have been mailed to social assistance recipients. It is important to file your income taxes. For information on a free tax clinic near you, please see the attached list.

Any questions regarding your filing, please follow this link:

If you need a replacement T5007 because you have moved or the amount on the T5007 is incorrect, please call 905-546-4800 after February 28, 2015.

General Forms for Ontario Works Clients

Youth Forms for Ontario Works Clients under 18

Information for Ontario Works Clients

  • Interactive Voice Response (IVR) 1-800-808-2268

    You will receive a 9-digit member ID and a 4-digit PIN number in two separate mailings. Both of these numbers are required to access your case file. This service is available:

    Monday to Friday: 8am - 9pm
    Saturday & Sunday: 12 (noon) - 5pm
    To Reset PIN: Press 1 – English instructions, Enter your 9 digit Member ID, Press 0 for the Help Desk and they will reset your PIN.
  • Please note that all Ontario Works monthly cheques and direct deposits will be dated and cashable for the last business day every month effective immediately. If any questions, please speak with your case manager.

    Hamilton Ontario Works Monthly Payment Dates for 2015

    Benefit Month Payment Date*
    January 2015    December 31, 2014
    February January 30, 2015
    March February 27, 2015
    April March 31, 2015
    May April 30, 2015
    June May 29, 2015
    July June, 30, 2015
    August July 31, 2015
    September August 31, 2015
    October September 30, 2015
    November October 30, 2015
    December November 30, 2015

    * the date you receive your payment is dependent upon Canada Post and the banks.

    You can receive information about:
    • Most recent cheque date and amount
    • Previous cheque history (payments within the last 45 days)
    • Current overpayment balance (if applicable)
    • Case status (ongoing, suspended or terminated


  • How to Complete a Statement of Income (SOI)

    Do not complete and sign the SOI before the 16th of each month as all income must be declared from the 16th of the previous month to the 15th of the current month.

    The SOI can be dropped off at the closest OW office or mailed to the office location indicated on the SOI.

    If you have more than two members of your family that are working, either request an additional SOI form from reception or copy the one you receive in order to record all earnings of all family members.

    If your Statement of Income is not received by the 16th of each month, or if it is not complete or correct, there may be a delay in your Ontario Works Financial Assistance.

    Important: If you are not sure how to report your income, contact your Case Manager.

    You are not required to submit a Statement of Income (SOI) if:
    • You do not have any income or earnings to report, or
    • Your income does not change on a monthly basis (e.g. Canada Pension Plan, Support payments that are the same each month, roomer or boarder income etc.)
  • Review the instructions on how to complete a Statement of Income (SOI) (PDF)


  • Working while on Assistance

    There are benefits available to help you pay for job start-up costs like new clothes, work boots, a haircut, tools and day care. If you have been receiving assistance for 3 months or longer, you can earn up to $200 each month without it affecting your assistance. Every dollar you earn over $200 will reduce your income support by $.50. For example - your monthly earnings is $350. You keep the first $200 without affecting your assistance. From the remaining $150, only $75 would be deducted from your income support. Speak to your Case Manager about this and other benefits that may be available to you.
  • Employment Assistance

    Employment Counselors can give you assistance and direction to help you be successful in your job search. Employment programs are available to help you upgrade your skills and education, choose a career, develop your resume, prepare for interviews and assist with job placement. Speak to your Case Manager about this and other benefits that may be available to you.
  • Employment Links

    • Careers and Working at the City of Hamilton
      View and apply for career opportunities, or learn more about working at the City of Hamilton.
    • Jobs Hamilton
      Browse listings of jobs available to Ontario Works or Ontario Disability Support Program participants. Speak to your Employment Consultant on how to apply for these positions.
    • The Workforce Information Network (WIN)
      Find information on services that assist job seekers and the Hamilton community to discover local employment, training, and upgrading programs.

Comments or Feedback on our Service

Providing excellent service is important to us. If you would like to provide comments or feedback on any of the services you have received, please send an email to or call 905-546-2424 ext. 4156.

Apply for Ontario Works

Ontario Works provides temporary financial and employment assistance, also known as social assistance, for people who are in financial need.
Learn more about how to apply for Ontario Works

Other Support Programs and Information

  • Support Programs in Hamilton
    The City of Hamilton provides assistance for people who need help with health, dental, housing, utilities, transportation, child care and more. These programs are for clients of Ontario Works, Ontario Disability Support Program and low income families.
  • The Ministry of Community and Social Services - Social Assistance Visit this website for more information about Ontario Works and the Ontario Disability Support Program, links to helpful resources, policies and more.