|City of Hamilton
Ontario Works - Forms and Information for Ontario Works Clients
8:30 am to 4:30 pm
Monday to Friday
Office LocationsOntario Works
East End Office
2255 Barton St. E., Unit 3
905-540-6344Directions to East End OfficeOntario Works
1550 Upper James St.,
905-546-1018 Directions to Mountain OfficeOntario Works
250 Main St., E.,
L8N 1H7 Fax:
905-546-2877Directions to Central Office
Career Development Centre (CDC)
181 Main St. W., 3rd Flr.
Directions to CDC Office
350 King Street East,
Unit 110 (First Place)
Hamilton, ON L8N 3Y3
Directions to Housing Services
General Forms for Ontario Works Clients
Youth Forms for Ontario Works Clients under 18
Information for Ontario Works Clients
Interactive Voice Response (IVR) 1-800-808-2268You will receive a 9-digit member ID and a 4-digit PIN number in two separate mailings. Both of these numbers are required to access your case file. This service is available:
Monday to Friday: 8am - 9pm
Saturday & Sunday: 12 (noon) - 5pm
To Rest PIN: Press 1 – English instructions, Enter your 9 digit Member ID, Press 0 for the Help Desk and they will reset your PIN
You can receive information about:
- Most recent cheque date and amount
- Previous cheque history (payments within the last 45 days)
- Current overpayment balance (if applicable)
- Case status (ongoing, suspended or terminated)
Working while on AssistanceThere are benefits available to help you pay for job start-up costs like new clothes, work boots, a haircut, tools and day care. If you have been receiving assistance for 3 months or longer, you can earn up to $200 each month without it affecting your assistance. Every dollar you earn over $200 will reduce your income support by $.50. For example - your monthly earnings is $350. You keep the first $200 without affecting your assistance. From the remaining $150, only $75 would be deducted from your income support. Speak to your Case Manager about this and other benefits that may be available to you.
Employment AssistanceEmployment Counsellors can give you assistance and direction to help you be successful in your job search. Employment programs are available to help you upgrade your skills and education, choose a career, develop your resume, prepare for interviews and assist with job placement. Speak to your Case Manager about this and other benefits that may be available to you.
Complaints or Feedback on our ServiceProviding excellent service is important to us. If you would like to make a complaint or provide feedback on any of the services you have received, please send an email to OntarioWorks@hamilton.ca or call 905-546-2424 ext. 4156.
Apply for Ontario Works
Ontario Works provides temporary financial and employment assistance, also known as social assistance, for people who are in financial need.
Learn more about how to apply for Ontario Works
Other Support Programs and Information
- Support Programs in Hamilton
The City of Hamilton provides assistance for people who need help with health, dental, housing, utilities, transportation, child care and more. These programs are for clients of Ontario Works, Ontario Disability Support Program and low income families.
- The Ministry of Community and Social Services - Social Assistance Visit this website for more information about Ontario Works and the Ontario Disability Support Program, links to helpful resources, policies and more.