|City of Hamilton
Ontario Works - Interactive Voice Response
The Interactive Voice Response (IVR) is a Toll Free telephone system that provides Ontario Works clients with fast and easy access to personal case file information and general information about the Ontario Works program.
Once assistance is granted, clients will receive a 9-digit identification number and a 4-digit PIN number in two separate mailings. Both numbers are required to access your case file at 1-800-808-2268.
Information is available about your case file such as:
- Most recent cheque date and amount
- Previous cheque history (payments within the last 45 days)
- Current overpayment balance (if applicable)
- Case Status such as 'Ongoing', 'Suspended' or 'Terminated'
Hours of Operation
The IVR system can be accessed from 8:00 am - 9:00 pm Monday to Friday & 12:00 pm - 5:00 pm Saturday and Sunday.
IVR Quick Reference
Remember to have your 9-digit ID number and your 4-digit PIN with you when you call.
|From the main menu, how do I...|
|Find my most recent cheque
|Find my past cheques
|Find my overpayment
|Find my case status
|Change my PIN
|Obtain new OW information
|Obtain general information
|Get IVR instructions
|Reach the Help Desk