HSR Bus Schedules & Fares

Weather Alert
February 10, 2016 - 4:20pm

The Medical Officer of Health for the City of Hamilton is issuing a Cold Weather Alert effective overnight into the early morning of February 11, 2016

HAMILTON ON – February 10, 2016 - The Medical Officer of Health for the City of Hamilton is issuing a Cold Weather Alert effective overnight into the early morning of February 11, 2016.  A Cold Alert is issued when current or anticipated weather conditions are at or below minus 15 degrees Celsius or minus 20 with wind chill.  

This alert will remain in effect until a cancellation notice is issued.

The City of Hamilton has notified community agencies who work with vulnerable and homeless people. Each of those agencies, including Salvation Army, will implement their policies and procedures with regards to cold weather. The City of Hamilton Recreation Centres are available during regular hours for those who need to keep warm and the MacNab Transit Terminal will stay open until HSR service ends.

Members of the public can report the location of a person in need of shelter to the Salvation Army at 905-527-1444 Ext. 0. 

For more information visit www.hamilton.ca/cold.

Holiday Closures
February 11, 2016 - 9:41am

Family Day Monday, February 15 - What's Open & What's Closed

All City of Hamilton administrative offices will be closed on Family Day, Monday, February 15

  • For emergencies involving roads, water mains, sewer systems, public health and safety issues, please call 905-546-2489.

Green Cart, Recycling and Garbage Collection

  • There will be no green cart, blue box, bulk waste, yard waste, or garbage pick-up on Monday, February 15.
  • Your pick-up will be one day later if it falls on or after the holiday.
  • Waste must be at the curb by 7 am.

To view your collection schedule, visit www.hamilton.ca/waste.
Community Recycling Centres and Transfer Stations will be closed on Monday, February 15.

HSR Bus Schedules

  • The HSR will be operating on a Sunday/Holiday schedule on Monday, February 15.
  • Call HSR information at 905-527-4441 for more details.

ATS-DARTS

  • DARTS will be operating holiday service hours on Monday, February 15.
  • All subscription trips on DARTS, with the exception of dialysis, are cancelled for Monday, February 15.
  • If passengers need to travel on this day, they must make an advance reservation to do so.

ATS customer service will be closed on Monday, February 15.

Recreation

Hamilton Civic Museums

  • Dundurn National Historic Site, Whitehern Historic House & Garden, Battlefield House Museum & Park, Hamilton Museum of Steam & Technology will all be open on Family Day from 12 noon to 4 pm.  
  • The Children’s Museum will also be open from 11 am to 4 pm.
  • Hamilton Civic Museums will present special Family Day programming.
  • Fieldcote Memorial Park & Museum and Griffin House will be closed.

Tourism Hamilton Visitor Information Centre

Hamilton Farmers' Market

The Farmers' Market hours are as follows:

  • Saturday, February 13 - 7 am to 5 pm
  • Sunday, February 14 - Closed
  • Monday, February 15 - Closed
  • Tuesday, February 16 - 8 am to 6 pm

Hamilton Public Library

  • All Hamilton Public Library locations, except Central Library and Turner Park Branch, will be closed on Monday, February 15 for the Family Day holiday.
  • Central Library and Turner Park Branch will be open from 1 to 5 pm, offering regular library services plus a range of family-friendly programs.
  • Regular hours will resume on Tuesday, February 16 for all library locations. Please visit www.hpl.ca for more information.

Public Health Services

For Public Health matters concerning:

  • Reports of suspected reportable diseases and food poisoning, call 905-546-2063
  • Reports of environmental spills, fires or other events that may be a health hazard or safety issue, call 905-546-2489
  • Reports of rabies animal exposures, call 905-546-2489
  • Safe Water Program issues that may be a health hazard, call 905-546-2489 or visit www.hamilton.ca/safewater

Ontario Works

  • All Ontario Works offices will be closed on Monday, February 15, and will reopen Tuesday, February 16 at 8:30 am.
  • The Employment Resource Centre located at 181 Main St. West (Career Development Centre) will be closed on Monday, February 15. It will be open to assist you with any employment service needs on Tuesday, February 16 at 8:30 am.

Animal Services

  • The Animal Services Shelter will be closed on Sunday, February 14 and Monday, February 15.
  • For 24-hour Animal Services emergency issues, please call: 905-574-3433 or visit www.hamilton.ca/animalservices

Property Tax Payments

  • During the holiday, you may submit your property tax payment into a drop box at the rear doors of City Hall, 71 Main Street West or at one of our Municipal Service Centres.
  • All Municipal Service Centres will be closed on Monday, February 15, and will reopen on Tuesday, February 16. Please note that the deadline for the first installment of the 2016 interim tax bills, for those not paying through a monthly pre-authorized payment plan or through their mortgage company, is on February 29, 2016.

Municipal Service Centre locations:

Payments may also be made anytime by mail to:

The City of Hamilton
c/o Tax Department
71 Main Street West
Hamilton, Ontario, L8P 4Y5

Parking Tickets

Payment of parking violations can be made by mail to the pre-printed address indicated on the parking tag or dropped off into the drop box at the nearest Municipal Service Centre or Taxation Division (noted above). The Hamilton Municipal Parking System office at 80 Main St. West, at Summers Lane, also accepts payments for parking violations at its drop box.

Traffic Violations

Winter Bus News
December 13, 2015 - 7:46pm

Get the latest news on winter schedule changes effective December 27, 2015.

HSR Winter Schedule changes are effective December 27, 2015

  • HSR schedule changes
  • Christmas Day schedules - effective December 25, 2015 only

Customer Service Centre

Over the Christmas season, our HSR Information Lines & Customer Service Centre will offer different hours or be closed certain days.

HSR Information will be open daily from 7:30 am to 8 pm with the exception of Christmas Day when they will be open from 9 am to 5 pm.

Our Customer Service Centre at the Hamilton GO Centre - 36 Hunter St. East will be closed on:

  • Friday, December 25
  • Saturday, December 26
  • Sunday. December 27
  • Monday December 28
  • Friday, January 1

MacNab Terminal Hours

Summer

April 1 to November 30
Monday to Sunday, from 6 am to 9 pm

Winter

December 1 to March 31
Monday to Saturday, from 6 am to 1:30 am
Sunday and Holidays, from 6 am to 12 midnight
Christmas Day, from 6 am to 9 pm

Wheelchair & Scooter Users

Different make and models of buses have slightly different layouts inside the bus.

On new Flyer buses (models 1100, 1200 and 1400) it is mandatory to use the seatbelt provided in the rear-most wheelchair location because there is no stanchion that would prevent a wheelchair/scooter from tipping.

A decal is present in the wheelchair location on these buses outlining that the seatbelt is mandatory.

An Operator can refuse to operate the bus if they feel that a passenger's safety is at risk. If you do not comply, you could be asked to leave the vehicle.

Proper fare & ID

When boarding an HSR bus, please remember to have your fare handy and your Photo ID Card (if applicable) ready to show the Operator.

If you are using cash or a paper ticket, you can ask for a paper transfer when you board the bus to complete your trip. If you are using PRESTO, a transfer will automatically be programmed on your card. There is a time limit when using the transfer, so please pay close attention to when it expires. At that point, it is invalid.

Remember, our Operators do not carry passes, tickets or cash. Please use exact change when paying a cash fare to avoid overpayment. There are no refunds on overpayment.

Please exit from the back

The front of the bus can get very congested with passengers boarding, especially with buggies, strollers or packages.

Exit from the centre or rear doors of the bus. This allows new passengers to make their way to the back of the bus and will ensure you will not miss your stop by getting stuck in the crowd.

When the bus stops, wait until the doors are fully open to exit. Be careful not to get scarves, bags or backpacks caught in the door. Step down from the bus onto the curb. If you are travelling with a child, let the child get off the bus ahead of you. Be extra cautious when travelling with a stroller. Step down first then back the stroller off the bus.

Our newest fleet

The HSR received 18 60' articulated CNG buses from New Flyer. They are the first of their kind in Canada and we expect 24 40' CNG NOVA buses in the first part of 2016.

CNG (Compressed Natural Gas) buses can produce up to 25% fewer greenhouse gas emissions compared with diesel or gasoline, and almost no sulphur dioxide or particular matter.

HSR Photo ID cards

HSR Photo ID cards can be obtained at our HSR Customer Service Centre located at the Hamilton GO Centre - 36 Hunter St. East.

  • If you need a Photo ID Card, it will cost $5 plus applicable taxes.
  • If you need a Photo ID Replacement Card, the fee is $15 plus applicable taxes.

Secondary Students must bring a Photo ID Card application form from the school if they missed the school's picture day or have lost their ID Card.

Tickets, passes & PRESTO

HSR paper tickets and passes can be purchased from over 100 local vendors. Our Customer Service Centre at the Hamilton GO Centre - 36 Hunter St. East does not sell them, but they do sell PRESTO.

PRESTO is available at local Fortino's Grocery stores, Hamilton City Hall, Dundas Municipal Centre and our HSR Customer Service Centre.