Schedule, Routes & Maps

Winter Bus News
December 13, 2015 - 7:46pm

Get the latest news on winter schedule changes effective December 27, 2015.

HSR Winter Schedule changes are effective December 27, 2015

  • HSR schedule changes
  • Christmas Day schedules - effective December 25, 2015 only

Customer Service Centre

Over the Christmas season, our HSR Information Lines & Customer Service Centre will offer different hours or be closed certain days.

HSR Information will be open daily from 7:30 am to 8 pm with the exception of Christmas Day when they will be open from 9 am to 5 pm.

Our Customer Service Centre at the Hamilton GO Centre - 36 Hunter St. East will be closed on:

  • Friday, December 25
  • Saturday, December 26
  • Sunday. December 27
  • Monday December 28
  • Friday, January 1

MacNab Terminal Hours

Summer

April 1 to November 30
Monday to Sunday, from 6 am to 9 pm

Winter

December 1 to March 31
Monday to Saturday, from 6 am to 1:30 am
Sunday and Holidays, from 6 am to 12 midnight
Christmas Day, from 6 am to 9 pm

Wheelchair & Scooter Users

Different make and models of buses have slightly different layouts inside the bus.

On new Flyer buses (models 1100, 1200 and 1400) it is mandatory to use the seatbelt provided in the rear-most wheelchair location because there is no stanchion that would prevent a wheelchair/scooter from tipping.

A decal is present in the wheelchair location on these buses outlining that the seatbelt is mandatory.

An Operator can refuse to operate the bus if they feel that a passenger's safety is at risk. If you do not comply, you could be asked to leave the vehicle.

Proper fare & ID

When boarding an HSR bus, please remember to have your fare handy and your Photo ID Card (if applicable) ready to show the Operator.

If you are using cash or a paper ticket, you can ask for a paper transfer when you board the bus to complete your trip. If you are using PRESTO, a transfer will automatically be programmed on your card. There is a time limit when using the transfer, so please pay close attention to when it expires. At that point, it is invalid.

Remember, our Operators do not carry passes, tickets or cash. Please use exact change when paying a cash fare to avoid overpayment. There are no refunds on overpayment.

Please exit from the back

The front of the bus can get very congested with passengers boarding, especially with buggies, strollers or packages.

Exit from the centre or rear doors of the bus. This allows new passengers to make their way to the back of the bus and will ensure you will not miss your stop by getting stuck in the crowd.

When the bus stops, wait until the doors are fully open to exit. Be careful not to get scarves, bags or backpacks caught in the door. Step down from the bus onto the curb. If you are travelling with a child, let the child get off the bus ahead of you. Be extra cautious when travelling with a stroller. Step down first then back the stroller off the bus.

Our newest fleet

The HSR received 18 60' articulated CNG buses from New Flyer. They are the first of their kind in Canada and we expect 24 40' CNG NOVA buses in the first part of 2016.

CNG (Compressed Natural Gas) buses can produce up to 25% fewer greenhouse gas emissions compared with diesel or gasoline, and almost no sulphur dioxide or particular matter.

HSR Photo ID cards

HSR Photo ID cards can be obtained at our HSR Customer Service Centre located at the Hamilton GO Centre - 36 Hunter St. East.

  • If you need a Photo ID Card, it will cost $5 plus applicable taxes.
  • If you need a Photo ID Replacement Card, the fee is $15 plus applicable taxes.

Secondary Students must bring a Photo ID Card application form from the school if they missed the school's picture day or have lost their ID Card.

Tickets, passes & PRESTO

HSR paper tickets and passes can be purchased from over 100 local vendors. Our Customer Service Centre at the Hamilton GO Centre - 36 Hunter St. East does not sell them, but they do sell PRESTO.

PRESTO is available at local Fortino's Grocery stores, Hamilton City Hall, Dundas Municipal Centre and our HSR Customer Service Centre.

Map of bus routes throughout Hamilton

Service at a Glance

Find route & schedule info with our interactive tool

In real-time, Trip planner allows you to:

  • Create your own personalized route schedules.
  • Create your own personalized itineraries.
  • Monitor the location of the buses.
  • Find your Next Departures information requires your stop number. 
  • Locate the nearest transit stops in or around a location so that you can plan a trip. 
  • Determine the stop number to find the Next Departures at that stop. 
Printable Route Timetables

View and print PDF versions of HSR timetables. Each timetable contains:

  • Weekday, Saturday & Sunday schedules
  • Bus Check information
  • Route maps

For further inquiries please call HSR Information at 905-527-4441.
Thank you for taking transit and riding the HSR!

I live outside of the regular HSR route, can I use Trans-Cab?

Trans-Cab service is provided in portions of Glanbrook and Stoney Creek.

Request a Trans-Cab pickup from one of these areas; you will be driven to the Trans-Cab transfer point where you will then board a regular HSR bus when it arrives.

It’s convenient, quick and smoke-free. Trans-Cab service only costs a regular HSR bus fare plus a premium of $.50.

HSR Detours and Service Updates
How can Bus Check help me find route information?

(905) 527-4441 is the only number you need to call when looking for HSR information.

When you use the 4-digit number for your bus stop (found at the bus stop, on the route timetable or from an Information Clerk), Bus Check gives you information on:

  • the next bus arriving at your stop
  • allows you to do future trip planning (how?)
  • talk to an Information Clerk

Fare and detour information, lost & found, and customer service are also accessible through Bus Check.