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City of Hamilton – Emergency Services


Medical Emergency Information Program    
Hamilton Emergency Medical Services introduced a Medical Emergency Information sheet several years ago to provide paramedics and other emergency responders with the most up-to-date and pertinent medical information.

With that vital information, Paramedics can then assess and apply the most appropriate care and drug treatment as quickly as possible, thus increasing the chance of a positive patient outcome. 

In an emergency, time is of the essence. If you are unable to speak or communicate, or are unconscious, searching for medications and asking questions from sometimes unreliable sources can take valuable time. 

This program is easy to follow:

  1. Complete the attached Emergency Medical Information Form.

  2. Keep this form in a location that is readily accessible to emergency responders. (ie: on the refridgerator door) 

Note: If necessary, have your Doctor, Pharmacist or a relative help you complete the form and make certain that it is kept up-to-date.

Emergency Medical Information Sheets - Wallet Size - Also Available! 

In addition to the full size information sheet, Emergency Medical Information Wallet Size forms are available. These convenient forms can provide paramedics and other emergency responders with critical medical information when you are not at home. 

These wallet size forms can be placed into clear plastic luggage type tags and attached to a child' car seat, a school back pack, camping gear or worn on a lanyard when involved in sporting events.



               I.C.E. (In Case of Emergency)


  1. Hamilton Emergency Services, Fire and EMS divisions, along with Hamilton Police Services endorse the use of I.C.E. (In Case of Emergency) on your cell phone. This concept is aimed at the general population and is intended to allow Emergency Service Responders the opportunity to provide more efficient support in an emergency circumstance where you are not able to assist yourself by providing information.
  2. By entering the acronym I.C.E. (In Case of Emergency) into a mobile/cell phone address directory/book, users can log the name and number of someone who should be contacted in an emergency. This is a simple way for police, paramedics and fire fighters to retrieve contact information quickly. This will help for next of kin details for hospital staff regarding medical treatment and police officers in investigative purposes.

    Be sure that your I.C.E. Partner, has;
  3. agreed to be an emergency contact
  4. has a number that is likely to be answered (i.e. a home number may be useless if your I.C.E. Partner works full-time)
  5. knows about your medical conditions and history. The information they provide to EMS will likely effect your emergency treatment, so keep them current on your known allergies, regular medications and current medical condition
  6. Privacy and Other Concerns

    "Could my I.C.E. information be used by someone other than an Emergency Services Worker?"

    The I.C.E. information is stored in your cell phone only and is only accessed in the event of an emergency. Anyone who has access to your phone would have access to this information, so remain vigilant at all times with cell phones or ANY device that contains personal information!

    "What if my I.C.E. information becomes out of date?"

    Timeliness is the main concern with any information source. This system relies on the individual keeping their I.C.E. information up to date, so make sure to update as soon as a change occurs!

    Link to Hamilton Police Services press release; ICE_HPS.pdf

    Ministry of Health and Long Term Care

    The Ministry of Health and Long Term Care (MOH/LTC) is the provincial body that overlooks land and air ambulance in the province of Ontario.

    Before 1998 the MOH used to direct and fund fully all the Land Ambulance services in Ontario. In August 2000 Hamilton Emergency Services - Emergency Medical Services assumed these duties in the former Region of Hamilton-Wentworth, relieving several of our predecessor's.

    Now we look to the MOH for some funding, training directives and certification. To learn more about the Land Amulance Program please follow this external link; Emergency Health Services; Land and Air Ambulance.

    Air Ambulance

    Ontario's Air Ambulance service was established in 1977 to transport critically ill patients to hospital by the Ministry of Health. During the same year the MOH developed and implemented a training system for critical care flight paramedics, who perform advanced life support and controlled medical acts during air transport.

    Hamilton Emergency Services has the priviledge of working with these medics and availing the benefits of this service for our citizenry.

    If you would like to learn more about Ontario's Air Ambulance then please follow this external link; MOH Air Ambulance