Bus News: Get the latest on spring schedules & more

Schedule/Route Changes

April 29, 2018

  • 5 Delaware (Weekday)
    Minor trip adjustments around 9 am in the Dundas area for better schedule adherence.
  • 9 Rock Gardens (Sunday & Holiday)
    Service will resume on Sunday May 13.
  • 26 Upper Wellington (Weekday)
    Minor trip adjustments in the afternoon for better schedule adherence.
  • 33 Sanatorium (Weekday)
    Minor trip adjustments throughout the day for better schedule adherence.
  • 41 Mohawk (Weekday/Saturday/ Sunday & Holiday)
    Minor trip adjustments throughout the day for better schedule adherence.
  • 44 Rymal (Weekday)
    Minor trip adjustments to late evening trips from Ancaster Business Park to accommodate customers’ requests to better match their shift times. Some trips from Eastgate Square also had to be adjusted.
  • 51 University (Weekday/Saturday)
    Service will end Saturday April 28 and resume Tuesday September 4.
  • 52A Dundas Local (Weekday)
    Minor trip adjustments around 3:30pm for Westdale High School students.

Spring Board starts on Sunday April 29, 2018.

MacNab Terminal Hours

April 1 to November 30, 2018
Monday to Sunday 6 am to 9 pm

Inside the terminal facility are wash-rooms, printed HSR material and a digital arrival board
Please remember to follow the rules as explained in the City of Hamilton’s Transit By-Law 16-111. Unacceptable behaviour includes spitting; using profane/obscene language; causing a disturbance; begging, soliciting or panhandling for funds; and damaging or attempting to damage transit property. Failure to comply could result in refusal of service and/or monetary fines.

Bus Check & Wayside

Bus Check and Wayside (digital screens inside our terminals) will now display up-to-the-minute information about cancelled service.

On-Street Signage

On-street signage (LED panels outside of terminals) will reflect service cancellations by removing information about buses that are not in service.


HSRnow Products

HSRnow is a suite of products we’re introducing that provide real-time, 24/7 access to service information, including service alerts through multiple channels, such as a web-responsive trip planner and mobile app.

These HSRnow products are focused on letting you know where your bus is and when it’s going to get to where you are.

@HSRnow Twitter Account

Follow @HSRnow, where automated service alerts are tweeted as they happen, 24/7. The @HSRnow twitter account has a direct line to our control room and therefore access to up-to-the-minute information.

Service cancellations are tweeted at the ‘trip’ level, meaning that each time a bus misses a trip (from one end of its line to the other end of its line), or partial trip, a tweet will be generated with TO and FROM information, including times. Each tweet represents one bus for one of its trips. This account is not monitored.

Our @HSR twitter account is still available for communication, outreach, and marketing messages, as it was originally intended for. It is monitored weekdays, 8:30 am to 4:30 pm.

Details of @HSRNow service alerts

Reenvisioning Hamilton Street Railway

HSR announced an exciting new project with researchers in McMaster University’s Faculty of Engineering and the McMaster Institute for Transportation & Logistics. The team involved in the Reenvisioning Hamilton Street Railway project will undertake a systematic review of Hamilton’s transit network to reenvision the HSR.

HSR will work alongside the world-class researchers at McMaster University to engage with customers and other key stakeholders to broadly assess Hamilton’s transit network. The project aims to better understand what customers want and need from their transit service and will ultimately bring forward suggestions for reconfiguring the transit network across the city. Public engagement efforts will begin later this spring.


Cameras on the HSR

You’re important to us. That’s why we’re investing in transit by installing security cameras on buses, ensuring you are safe and secure during your travels. You can advise your bus operator of any incident so the footage can be flagged for review. The footage is saved for 72 hours. There is no real-time monitoring of the video.


HSR Fare Structure September 1st, 2017

  • Cash 
    Adult, Student, Senior - $3.00
  • Adult
    Paper Ticket or PRESTO - $2.30
    Paper/PRESTO Monthly Pass - $101.20

  • Student* (Elementary/Secondary)
    Paper Ticket or PRESTO - $1.90
    Paper/PRESTO Monthly Pass - $83.60

  • Senior (persons age 65+, PRESTO Only)
    PRESTO Single Ride - $1.90
    PRESTO Monthly Pass - $26.50
    PRESTO Senior Annual Pass - $265.00

  • Day Pass - $13.80
    Unlimited travel on all regularly scheduled routes for a maximum of 6 people with a maximum of two adults for that day.
  • Trans-Cab Program
    50 cent Trans-Cab premium is charged in addition to the HSR fare.

HSR Customers can continue using their current HSR tickets that expire on August 31st, 2017 until further notice.
*A Student is a person between the ages of 5 and 19 and who attends an Elementary or Secondary school in the City of Hamilton. All Secondary students must present their HSR Photo ID when using Student fare.


HSR Customer Service Line

Recommendations, complaints  or requests?
Phone: 905-527-4441
Hours: Monday to Friday, 8 am to 4 pm
Email: hsrserve@hamilton.ca

HSR Information Line

Find out about bus routes, a bus check number or speak to an information clerk
Phone: 905-527-4441
Hours: 7:30 am to 8 pm, 7 days per week
Christmas Day Service Hours 9 am to 5 pm

Follow us on Twitter

@HSR is the official Twitter account for Hamilton Street Railway providing service advisories, news and customer service. Monitored Monday to Friday, 8 am to 4:30 pm. Follow us today!