Effective Sunday September 2, 2018
Fall schedules are being adjusted to reflect the investment in routing as part of the Ten Year Transit Strategy. Extended service during peak hours and frequency has been added for a positive rider experience. Changes are being made to:
- 3 Cannon
- 4 Bayfront
- 5 Delaware
- 6/7/8 Aberdeen/Locke/York
- 10 B Line
- 11 Parkdale
- 20 A Line
- 21 Upper Kenilworth
- 22 Upper Ottawa
- 23 Upper Gage
- 24 Upper Sherman
- 25/26 Upper Wentworth/Wellington
- 27 Upper James
- 33 Sanatorium
- 34 Upper Paradise
- 35 College
- 41 Mohawk
- 44 Rymal
- 55 Stoney Creek Central
- 56 Centennial
- 58 Stoney Creek Local
Stoney Creek TransCab
Effective September 2, 2018 the hours of operations will be:
Monday to Saturday from 5 am to 1:20 am Sundays from 8 am to 6 pm in selected outlying areas of lower Stoney Creek
56 Centennial - Riverdale Service Pilot
Weekday, Saturday & Sunday effective Sunday September 2, 2018
Route 56 will service the Riverdale Neighbourhood in both the northbound and southbound directions as part of a pilot from September 2018 through April 2019.
- On weekdays, the bus will operate between Eastgate Square and Walmart (via Riverdale) every 30 minutes. The Lakeland loop will not be serviced on weekdays.
- On weekdays, this route will interline with route 44 Rymal during the peak and mid-day time periods.
- On Saturdays and Sundays, this route will service Lakeland loop every 45 minutes via Riverdale.
Notable Fall Schedules Changes
- Weekday - All 5C West Hamilton peak service buses will go to Meadowlands.
- Saturday - Early AM service will operate more frequently to 5 Jones, 5E Quigley and Dundas ends of lines. Early morning 5C trips will be extended to the Meadowlands.
- Weekday - Early evening service is increased to every 30 minutes.
- Saturday - Early AM and early evening service increased but less frequent service in late evening.
20 A Line
- Weekday - New mid-day service added. The peak period frequency is increased to 20 minutes.
22, 23, 24, 25/26, 27, 33, 55 and 58
- Sundays/Holidays additional service
- Saturday - Early AM, AM peak and early evening frequency increased to every 30 minutes.
34 Upper Paradise
- Sundays/Holidays - Service to Glancaster Loop.
55 Stoney Creek Central
- Weekday and Saturdays - More frequent service in early AM and early evening but less frequent service in late evening. The one way looping in the late evening is eliminated.
58 Stoney Creek Local
- Weekday and Saturdays - Less frequent service in late evening.
44 Rymal Route Change
- 44 Rymal will operate on McClure Rd. in both directions instead of continuing on Garner Rd. W. to Duff’s Corners.
HSR Fare Changes
Fair changes effective September 1, 2018
- CASH (Adult, Student, Senior) $3 - no change
Paper Ticket or PRESTO $2.40
Paper or PRESTO Monthly Pass $105.60
Person between the ages of 5 and 19 who attends an elementary or secondary school in the City of Hamilton. All secondary school students must present their HSR photo ID when using a student fare.
- Paper Ticket or PRESTO $2
- Paper or PRESTO Monthly Pass $88
Senior (persons age 65+, PRESTO Only)
- PRESTO Single Ride $2
- PRESTO Monthly Pass $29.50
- PRESTO Senior Annual Pass $295
Unlimited travel on all regularly scheduled routes for a maximum of 6 people with a maximum of 2 adults for that day $14.40
A $0.50 TransCab premium is charged in addition to the HSR fare for TransCab service.
Tickets expiring August 31, 2018 are valid in the farebox for the month of September when an additional $0.10 is paid. Exchange your old tickets for new ones when the price difference is paid or have the balance converted onto a PRESTO card at our Customer Service Centre at 36 Hunter St. E. (Hamilton GO Centre).
MacNab Terminal Hours
Starting Monday, September 24, 2018:
Monday to Saturday 5 am to 1:30 am and Sunday & Holidays 5 am to 12:30 am
Inside the terminal facility are wash-rooms, printed HSR material and a digital arrival board
Please remember to follow the rules as explained in the City of Hamilton’s Transit By-Law 16-111. Unacceptable behaviour includes spitting; using profane/obscene language; causing a disturbance; begging, soliciting or panhandling for funds; and damaging or attempting to damage transit property. Failure to comply could result in refusal of service and/or monetary fines.
New PRESTO locations
22 Shoppers Drug Mart locations in the Hamilton area now offer PRESTO. These locations, along with nine Fortinos locations, sell and reload PRESTO cards. You can load HSR Adult, Student, and Senior Monthly passes, or the Affordable Transit Pass at these locations. To load the Senior Annual Pass, Summer Youth Pass (when available), or other HSR PRESTO media, you can visit:
- HSR Customer Service Centre
36 Hunter St. E. (Hamilton GO Centre)
- Hamilton City Hall
- Ancaster Municipal Centre
- Dundas Municipal Centre
- Stoney Creek Municipal Centre
Cameras on the HSR
You’re important to us. That’s why we’re investing in transit by installing security cameras on buses, ensuring you are safe and secure during your travels. You can advise your bus operator of any incident so the footage can be flagged for review. The footage is saved for 72 hours. There is no real-time monitoring of the video.
Glanbrook Trans-Cab Improvements
Starting June 24, Glanbrook Trans-Cab will run Monday to Saturday between 6 am and 2 am and on Sundays between 6 am and 1 am to better service our customers. This additional Trans-Cab service will improve connectivity to the airport, and will make it even easier for you to access the airport’s new summer program of 24 weekly flights by Swoop Airlines.
Glanbrook Trans-Cab is an extension of HSR routes 20 - A Line, 27 - Upper James, 35 - College and 44 - Rymal (when in service).
Bus Check & Wayside
Bus Check and Wayside (digital screens inside our terminals) will now display up-to-the-minute information about cancelled service.
On-street signage (LED panels outside of terminals) will reflect service cancellations by removing information about buses that are not in service.
HSR Ticket to Ride Program
In partnership with the Hamilton Tiger-Cats, the HSR is continuing the very successful program that started in 2005. For the 2018 season, Tiger-Cats fans are allowed to board HSR buses free of charge with a valid game day ticket when traveling to and from Tim Hortons Field. This is valid three hours before official game time until the end of our service that day.
In addition to regularly scheduled HSR service, there are Ticats Express Shuttles that service three different locations in the City. Shuttles travel to and from the Tim Hortons Field from Lime Ridge Mall, Eastgate Square and University Plaza. Please utilize the “Park and Ride” lots designated in each location.
For more information on the HSR Ticket to Ride Program, visit www.hamilton.ca/ticatshuttles
USB Charging Stations
To improve the customer experience, we are happy to announce that the NEW 2017 and 2018 buses feature USB charging ports for your digital devices. Plug in and charge to your destination!
HSRnow is a suite of products we’re introducing that provide real-time, 24/7 access to service information, including service alerts through multiple channels, such as a web-responsive trip planner and mobile app.
These HSRnow products are focused on letting you know where your bus is and when it’s going to get to where you are.
@HSRnow Twitter Account
Follow @HSRnow, where automated service alerts are tweeted as they happen, 24/7. The @HSRnow twitter account has a direct line to our control room and therefore access to up-to-the-minute information.
Service cancellations are tweeted at the ‘trip’ level, meaning that each time a bus misses a trip (from one end of its line to the other end of its line), or partial trip, a tweet will be generated with TO and FROM information, including times. Each tweet represents one bus for one of its trips. This account is not monitored.
Our @HSR twitter account is still available for communication, outreach, and marketing messages, as it was originally intended for. It is monitored weekdays, 8:30 am to 4:30 pm.
HSR Customer Service Line
Recommendations, complaints or requests?
Hours: Monday to Friday, 8 am to 4 pm
HSR Information Line
Find out about bus routes, a bus check number or speak to an information clerk
Hours: 7:30 am to 8 pm, 7 days per week
Christmas Day Service Hours 9 am to 5 pm
Follow us on Twitter
@HSR is the official Twitter account for Hamilton Street Railway providing service advisories, news and customer service. Monitored Monday to Friday, 8 am to 4:30 pm. Follow us today!