How to make a complaint
Complaints can also be made by calling Animal Services at 905-574-3433 Monday to Friday from 8:30am to 4:30pm or the Customer Contact Centre at 905-546-2489 after hours/weekends/holidays. Please note we do not accept anonymous complaints
After you file a complaint
The first thing that we do when we receive a complaint about a barking dog is check our records and determine if there has been any previous barking complaints. We will inform the dog owner that a complaint has been made. We do not tell the dog owner who has made the complaint.
If the barking persists, you will be required to file a second complaint. At this point, an officer will be assigned to your complaint. The officer will send you a Barking Statement and once the officer receives the completed Barking Statement and any other evidence you wish to provide, they will review the entire package and investigate. If the officer finds there is sufficient evidence to proceed, an Administrative Penalty Notice may be issued and/or a Fee for Inspection.
|Penalty Notice Amount if paid within 15 days||$75|
|Late Payment after 15 days||$132|
|Fee For Inspections||$325|
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