Lost, Found or Surrender

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Service at a Glance

I've lost my pet, what should I do?

If your dog or cat roams from home, call Animal Services at 905-574-3433 right away to tell them your pet is missing.. 

What else can I do?

  • Register with Helping Lost Pets and post a free lost report
  • Check with your neighbours to see if they have seen your pet
  • If your pet is micro-chipped, verify your contact information with the microchip company
  • Visit our shelter on a regular basis, or send a friend or family member if you can’t
  • Post flyers in your neighbourhood
Learn more about how we can help you find your pet
I’ve found someone else’s pet, what should I do?

If you find a dog or cat who has wandered from their home, call Animal Services at 905-574-3433 to report it.

What else can I do?

  • Post a free found report on Helping Lost Pets
  • Check with your neighbours to see if they are missing their pet
  • File a “found” report with  animal shelters near where you found the animal
  • Post flyers in your neighbourhood and ask your neighbours to help spread the word
Find out more about how we deal with found animals
Can I surrender my pet to the City?

We accept alive or dead pets; however, you must know that:

  • if you surrender your pet to us, you give up all rights to the pet and are not entitled to any further information about the animal
  • there is no guarantee that your pet will be adopted
  • we recommend that you attempt to find a caring home for your pet if you are unable to keep it and only consider surrendering your pet to us as your last option
Find out more information on surrendering your animal
I've found a dead animal, what should I do?

If you find a dead animal, call Animal Services at 905-574-3433 to report it.

See more information about deceased animals and who to contact for health concerns