Our City Survey

Our City Survey 2022

The 2022 Our City Survey is now closed. Survey results will be shared publicly in early 2023.

The City of Hamilton would like to know how residents feel about living in Hamilton. We want to know how we are doing in providing services that matter to you. You are invited to take part in the 2022 Our City Survey, a resident survey. Your responses will help to identify what we are doing well and where we can improve.

There are two ways you can take part in the Our City Survey:

• Telephone survey - We have partnered with Metroline Research Group to administer the telephone survey. Metroline Research Group will call a random sample of Hamilton residents in each ward to complete the survey over the phone. This includes cell phones and landlines. Residents who receive calls are encouraged to share their feedback.

• Online survey - The survey is also available online to all Hamilton residents. You can share your feedback via engage.hamilton.ca/ourcitysurvey starting November 1.

Your responses will be kept strictly confidential and results will only be reported in aggregate form that will not identify individuals.

The City of Hamilton collects information under the authority of section 227 of the Municipal Act, 2001. Any personal information collected for the Our City Survey will be used for the improvement of municipal service delivery.

2019 Our City Survey Results

In 2019, the City of Hamilton conducted its second resident satisfaction survey the Our City Survey. This survey builds on the work of the City’s first resident satisfaction survey in 2018, Our Citizen Survey. The survey enables the City to better understand the needs and perceptions of Hamiltonians with respect to the performance of municipal services provided to the community, value for tax dollars as well as quality of life and well-being.

The 2019 Our City Survey results include analysis at both the City and Ward levels. The information collected in 2019 is the baseline for future iterations of the survey (subject to budgetary approval). The survey will help the City monitor the performance of municipal services and identify areas where the City is doing well and where there is room to improve.