Assessment Time

Importance


This measures the length of time that staff take to review an application and make an eligibility decision.  The length of time it takes to assess initial eligibility has a direct impact on citizens’ livelihood.

Story behind the numbers


Residents apply for Ontario Works when in difficult financial circumstances. The longer the assessment period, the more time a family is without funds for basic needs and shelter. This increases risk of homelessness.  The provincially recommended target from application to the first financial assistance is four days.

Performance improvements


Hamilton is streamlining the application process to reduce the time from application to eligibility decision and first granting of financial assistance.  Changes began in early 2018 and additional improvements are planned for later 2018 and 2019. 

Source: Ministry of Community and Social Services, Social Assistance Operations report

Source: Ministry of Community and Social Services, Social Assistance Operations report

Time to assess initial eligibility, average in days

By month, average number of business days from screening to financial eligibility decision (5 years back)

Month/Year Avg. number of business days
January 2015 6
February 2015 6
March 2015 8
April 2015 8
May 2015 6
June 2015 6
July 2015 6
August 2015 6
September 2015 8
October 2015 8
November 2015 8
December 2015 8
January 2016 7
February 2016 8
March 2016 8
April 2016 8
May 2016 9
June 2016 8
July 2016 7
August 2016 7
September 2016 6
October 2016 6
November 2016 6
December 2016 7
January 2017 8
February 2017 8
March 2017 6
April 2017 6
May 2017 6
June 2017 7
July 2017 7
August 2017 8
September 2017 6
October 2017 7
November 2017 6
December 2017 6
January 2018 7
February 2018 7
March 2018 7
April 2018 6
May 2018 6
June 2018 6
July 2018 6
August 2018 7