Measuring cancelled service hours provides information to the HSR customer and the transit provider about the reliability of the HSR service.
Story behind the numbers
Reliability is important to the HSR. Cancelled service can be triggered due to the lack of a bus operator, mechanical issues with a bus, accidents or severe weather conditions.
HSR strives to achieve 99.9% (less than 0.1%) of the promised service as published in our schedules; noting that on street mechanical failures, accidents and severe weather conditions can create cancellations. Improvements are determined through a review of mechanical failures to prevent future occurrences and through the application of the transit complement policy.
Cancelled service hours
|Year||# of cancelled hours||% of cancelled service|
DATA NOTE: The Citizen Dashboard is in the process of being converted into an Open Data format, linking the Citizen Dashboard with Open Hamilton. During this conversion, the data on the Citizen Dashboard will not be updated quarterly, resulting in some data being out of date. The conversion is underway and is expected to be fully completed by June 2019.
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