Measures the quality of the service provided. A target of a maximum of four inquiries per 10,000 pickups has been set, which is consistent with other municipalities. The current service level is exceeding the target. This metric includes mandated recycling, green cart, leaf and yard and garbage collection for curbside operations.
Story behind the numbers
In Q2 2018, the City of Hamilton received 7,781 inquiries from over 6.6 million pickups, which converts to a rate of 3.21 inquiries per 10,000 pickups. The City responds to service related inquiries within one business day.
Reductions in inquiries highlight an improvement in waste collection accuracy and efficiency, providing better service to residents, improving residents’ service experience and expectations. The City of Hamilton continues to maintain a high level of curbside collection service.
Missed curbside collections reported per 10,000 pickups
|Year||Total Inquiries||Total Pickups||Per 10,000 Pickups|
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