Paramedics Target Response Times

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Under the Ambulance Act of Ontario, Standard 257/00, every ambulance operator in Ontario is responsible to establish and publicly report on response time performance.  In addition to this, the response time performance plan allows HPS to evaluate and make quality improvement changes to improve response times year over year.

Story behind the numbers

HPS continues to meet its response time guidelines set forth by the COH and approved by the MOHLTC.  This percentage reflects the ability of HPS to arrive at a medical event within a specific time frame and is based on a predetermined percentage benchmark set by the City of Hamilton and approved by the Ministry of Health and Long-Term Care. Variance in the response time numbers can be affected by a variety of factors including event volumes, and resource availability.  In addition to this, the event (911 call for paramedic service) can at times be over-prioritized by the dispatch centre which can leave reduced paramedic resources for higher acuity calls in the community.

Performance improvements

HPS continues to expand its Public Access Defibrillation (PAD) program to ensure that an Automated External Defibrillator (AED) is available in public spaces where a Sudden Cardiac Arrest (SCA) might occur.  The use of these AEDs assist in ensuring that HPS improves its’ response time for a defibrillator on scene during a SCA in a public place.  In addition to this, HPS continues to collaborate with local hospitals to reduce ambulance off-load delays therefore allowing more available resources to respond to 911 events in the community effectively improving response times.

Tatrget Response Times 

Year VSA Confirmed - 6 Mins or less CTAS 1 - 8 mins or less CTAS 2 -10 mins or less CTAS 3 - 15 mins or less CTAS 4 - 20 mins or less CTAS 5 - 25 mins or less
2013 77 77 82 89 95 98
2014 74 76 80 88 94 97
2015 75 78 81 89 94 97
2016 79 78 82 90 94 97
2017 88 79 86 91 97 99
2018 - January to September 70 83 85 93 97 99