On-time Service

Merging Citizen Dashboard with Open Hamilton

The Citizen Dashboard is in the process of being converted into an Open Data format, linking the Citizen Dashboard with Open Hamilton.  During this conversion, the data on the Citizen Dashboard will not be updated quarterly, resulting in some data being out of date.  The conversion is underway and is expected to be fully completed by June 2019. 

Importance


HSR customers rely on public transit to get them to school, work, appointments and activities on time. Maintaining a high on-time performance rate means that HSR is providing a reliable service to the community.

Story behind the numbers


Reliability is important to the HSR, however traffic congestion, traffic accidents, medical emergencies, construction and the weather can all contribute to delays.

Performance improvements


The HSR has a goal of being on time 90% of the time. Improvements are determined through route monitoring, traffic pattern analysis, route schedule reviews, annual service reviews, improvements in technology, employee engagement, and proactive vehicle maintenance.

Source: Hamilton Street Railway (HSR)

Percentage of on-time service

Year % of on-time service
2015 82
2016 86
2017 84
2018 82

 

DATA NOTE: The Citizen Dashboard is in the process of being converted into an Open Data format, linking the Citizen Dashboard with Open Hamilton.  During this conversion, the data on the Citizen Dashboard will not be updated quarterly, resulting in some data being out of date.  The conversion is underway and is expected to be fully completed by June 2019.