HSRnow Next Bus and Trip Planning Tools
HSRnow is a suite of products that provide real-time, 24/7 access to service information, including alerts for HSR customers.
@HSRnow automated Twitter account
Follow @HSRnow, where automated service alerts are tweeted as they happen, 24/7. Occasionally, a bus may need to be taken out of service due to a mechanical, operator or passenger issue. When this happens, a tweet will be posted from our control room.
The tweet will show the route number, TO and FROM information, including times. Each tweet represents one bus for one of its trips.
SMS texting service
You can text us to receive the departure time of the next three buses at your stop. Text HSRnow and the stop number (ex. HSRnow 1234) to 25370.
Responses are typically received within a minute of sending the text. If you have texted STOP for a reoccurring alert, you will no longer receive text messages from us. To undo this, text START to 25370.
Mobile-friendly trip planning website
Our new mobile-friendly Trip Planner allows you to plan your trips from A-to-B and find real-time next bus updates for your stop.
You can create an account and save your favourite locations, landmarks and bus routes. Sign up for stop, route or general alerts and personalize your HSRnow experience.
We’re continuing to enhance the trip planning experience. Use the Feedback option to share your thoughts and experiences.
Bus Check phone line
You can call 905-527-4441 to find the next bus for your stop number or to speak with a representative to help you plan your trip. Representatives can provide information about fares, detours, lost & found, and other customer service needs.
On-street signage and terminal information
On-street signage (LED panels outside of terminals) at MacNab Terminal (wayside digital screens inside terminals) will display next bus at service to the terminal.
Frequently Asked Questions
Where can I find information on navigating the Trip Planner?
When you first visit hsrnow.hamilton.ca you will see a welcome pop-up that will take you through the functions of the site. If you do not see it, you can always access it by clicking the hamburger menu on the upper left of the page and click “view tour window” or “help” for further information.
On Twitter it says the #HSR1 is cancelled from A to B. Does this mean that all buses on this route, at this time, will be cancelled?
No, it means a single bus is out of service creating a gap in the frequency that buses come. If you were waiting 5 minutes for a bus, you now may be waiting for 10 minutes. Our staff work to space the buses to minimize your wait.
Why are you tweeting so often?
We tweet every single trip that is cancelled in order to provide relevant, timely information. A ‘trip’ is considered as a bus travelling from one end of its line to the other end of its line. By providing information to this level of detail, customers have better information about the specific bus that they are waiting for.
Why didn’t you tweet as much in the past?
Our past process was manual, and contained extra steps that required more staff intervention. Switching to an automated system takes out the unnecessary steps and gives you direct access to information as it becomes available.
Why don’t you give a reason other than Out of Service?
For the privacy of our staff and customers, we only advise that the bus is out of service.
Why do you have two Twitter accounts: @hsr and @HSRnow?
We created the @HSRnow Twitter account as part of a group of real-time ‘HSRnow’ products that we are developing, such as a web-responsive trip planner and mobile app. These HSRnow products are focused on letting you know where your bus is and when it’s going to get to where you are. We have gone back to using the @hsr Twitter account as it was originally intended for communication, outreach, and marketing messages.
Where can I submit a complaint or compliment?
Feedback can be sent to our customer service team by email firstname.lastname@example.org or phone 905-546-2424 ext. 1801.
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