2016 - 2025 Strategic Plan

Hamilton City Council adopts a new 2016 - 2025 Strategic Plan

Our Vision

To be the best place to raise a child and age successfully.

Our Mission

To provide high quality cost conscious public services that contribute to a healthy, safe and prosperous community, in a sustainable manner.

Our Culture

Collective Ownership
Steadfast Integrity
Courageous Change
Sensational Service
Engaged Empowered Employees

Capture of the Strategic Plan Poster

Our Priorities


Community-Engagement & Participation logo
Community Engagement & Participation

Hamilton has an open, transparent and accessible approach to City government that engages with and empowers all citizens to be involved in their community.

  • 85% (76/89) of the City’s Services directly connect with the community every day
  • 10% (9/89) of these services “best fit” with Community Engagement & Participation

"Best fit" City services include:

  • Access & Equity
  • Citizen & Customer Service
  • Information Management Records
  • Strategic Communications
  • Council - Legislative Support
  • Council Relations
  • Municipal Election Management
  • Vital Statistics Administration
  • Best Start Initiative


Economic-Prosperity & Growth Logo
Economic Prosperity and Growth

Hamilton has a prosperous and diverse local economy where people have opportunities to grow and develop.

  • 15% (13/89) of the City’s services directly encourage and promote Economic Prosperity & Growth ("best fit"), with an additional 28% (25/89) having impact.

"Best fit" City services include:

  • Business Development
  • Development Approvals
  • Growth Management
  • Land Use Planning
  • Zonning By-Law Review
  • Urban Renewal
  • Tourism Development
  • Storm Water Management
  • Child Care Management
  • Employment Services
  • Life Skills & Case Management
  • Directly Operated Child Care Program
  • Real Property Management

  • Cultural Development
  • Emergency Preparedness
  • Family Health
  • Building Inspections
  • Building Permits
  • Business Licensing
  • By-Law Enforcement
  • Community Neighbourhood Paramedic Services
  • Paramedic Services
  • Best Start Initiative
  • Financial Assistance Case Management
  • Housing Planning & Administration
  • Housing Supports
  • Parking Operations
  • Strategic Transportation Planning
  • Building Division
  • Facilities Management
  • Chronic Disease and Injury Prevention
  • Corporate Radio System
  • Emergency Management
  • Fire Services
  • School Crossing Guards
  • Public Transportation
  • Roadway Access
  • Recreation Asset Management

Healthy Safe Communities Logo
Healthy and Safe Communities

 

Hamilton is a safe and supportive city where people are active, healthy, and have a high quality of life.

  • 39% (35/89) of the City’s Services directly contribute to Healthy & Safe Communities (“best fit”) with an additional 30% (27/89) also having an impact.

"Best fit" City services include:

  • Building Division
  • Water Supply and Distribution
  • Recreational Program Delivery
  • Food Services & Delivery
  • Parks & Open Spaces
  • Foundation Standards
  • Chronic Disease & Injury Prevention
  • Environmental Health
  • Family Health
  • Infectious Disease
  • Emergency Preparedness
  • Paramedic Service
  • Community Neighbourhood Paramedic Initiatives
  • Fire Services
  • Emergency Management
  • Corporate Radio Services
  • Building Permits
  • Building Inspections
  • By-Law Enforcement
  • Animal Services
  • Business Licensing
  • School Crossing Guards
  • Housing Planning & Administration
  • Housing Supports
  • Long-Term Care Accomodation
  • Long-Term Care
  • Community-Based Care
  • Community Grants
  • Financial Assistance Case Management
  • Special Supports
  • Hamilton Farmer's Market
  • Strategic Transportation Planning
  • Roadway Access
  • Parking Operations
  • Risk Management
  • Development Approvals
  • Growth Management
  • Land Use Planning
  • Urban Renewal
  • Forestry
  • Horticultural Programs
  • Stormwater Management
  • Museum and Heritage Presentation
  • Employment Services
  • Traffic Flow and Roadway Safety
  • Citizen and Customer Service
  • Engineering Services
  • Wastewater Collection & Treatment
  • Recreational Facility Booking & Access
  • Facilities Management
  • Business Development
  • Solid Waste Management
  • Tourism Development
  • Best Start Initiative
  • Child Care Management
  • Life Skills and Case Management
  • Directly Operated Child Care
  • Public Transportation
  • Heritage Asset Management
  • Real Property Management
  • Corporate Initiatives (Neighbourhood Action Strategy)
  • Recreation Asset Management

Clean Green Logo
Clean and Green

Hamilton is environmentally sustainable with a healthy balance of natural and urban spaces.

  • 7% (6/89) of the City’s Services directly contribute to Clean & Green ("best fit"), with an additional 16% (14/89) also having an impact.

"Best fit" City services include:

  • Forestry
  • Horticultural Programs
  • Solid Waste Management
  • Storm Water Management
  • Wastewater Collection and Treatment
  • Energy Management

  • Zoning By-Law Review
  • Cemeteries
  • Water Supply and Distribution
  • Parks and Open Space Access
  • Environmental Health
  • Infectious Diseases
  • By-Law Enforcement
  • Public Transportation
  • Roadway Access
  • Facilities Management
  • Fleet Management
  • Growth Management
  • Citizen and Customer Service
  • Engineering Services

Built-Environment Infrastructure
Built Environment and Infrastructure

Hamilton is supported by state of the art infrastructure, transportation options, buildings and public spaces that create a dynamic City.

  • 10% (9/89) of the City’s Services directly contribute to Built Environment & Infrastructure (“best fit"), with an additional 35% (31/89) also having an impact.

"Best fit" City services include:

  • Zoning By-Law Review
  • Cemeteries
  • Public Transportation
  • Traffic Flow & Roadway Safety
  • Engineering Services
  • Facilities Management
  • Fleet Management
  • Heritage Asset Management
  • Recreational Facility Booking & Access

  • Business Development
  • Urban Renewal
  • Solid Waste Management
  • Chronic Disease and Injury Prevention
  • Cultural Development
  • Corporate Radio System
  • Emergency Management
  • Fire Services
  • Long-Term Care Accommodation
  • Directly Operated Child Care
  • Energy Management
  • Risk Management
  • Development Approvals
  • Growth Management
  • Land Use Planning
  • Forestry
  • Stormwater Management
  • Wastewater Collection and Treatment
  • Water Supply and Distribution
  • Parks and Open Space Access
  • Emergency Preparedness
  • Environmental Health
  • Museum and Heritage Presentation
  • Building Inspections
  • Building Permits
  • Housing Planning & Administration
  • Housing Supports
  • Parking Operations
  • Access and Equity
  • Building Division

Culture & Diversity Logo
Culture and Diversity

Hamilton is a thriving, vibrant place for arts, culture, and heritage where diversity and inclusivity are embraced and celebrated.

  • 2% (2/89) of the City’s Services directly contribute to Culture & Diversity (“best fit"), with an additional 21% (19/89) also having an impact.

"Best fit" City services include:

  • Cultural Development
  • Heritage Resource Management

  • Recreational Facility Booking and Access
  • Recreational Program Delivery
  • Tourism Development
  • Animal Services
  • School Crossing Guards
  • Child Care Management
  • Life Skills and Case Management
  • Heritage Asset Management
  • Best Start Initiative
  • Real Property Management
  • Business Development
  • Urban Renewal
  • Cemeteries
  • Horticultural Programs
  • Business Licensing
  • Corporate Initiatives (NAS)
  • Access & Equity

Our People & Performance Logo
Our People and Performance

Hamiltonians have a high level of trust and confidence in their City government.

The effective and efficient delivery of all 89 City Services are governed by Our People & Performance Priority.

"Best fit" City services include:

  • Organizational Oversight
  • Corporate Initiatives
  • Audit Services
  • Legal
  • Human Resources
  • Financial Management
  • Paramedic Support Services
  • Information Technology
  • Printing & Distribution Services
  • Fire Department Support Services
  • Public Health Departmental Support Services
  • Public Works Departmental Support Services
  • Community Services Departmental Support Services
  • Corporate Services Departmental Support Services
  • Planning & Economic Development Departmental Support Services
  • Provincial Offences Administration, Court Support & Prosecution

Our People and Performance Plan

Our People & Performance Plan sets out the strategies and initiatives over the next 10 years that will invest in our people and enable our City to:

  • attract, engage and retain a high performing workforce
  • achieve and maintain our desired culture, a culture that inspires our employees
  • to say “I am proud to be a City of Hamilton employee” and our future talent to say “ the City of Hamilton is an organization that I want to work for”, and
  • provide high quality cost conscious public services to the satisfaction, trust and
  • confidence of our citizens.

View the complete Our People & Performance Plan


The themes of the 2016 - 2025 strategic plan align to the priorities identified by the 54,000 citizens that participated in creating Our Future Hamilton, our new 25-year Community Vision.  

Contact us

For more information about the strategic plan, contact:
Email: citymanager@hamilton.ca