Welcome to the new Hamilton.ca

The City has completed the first phase of a project to modernize its website

The goal of the project is to make it easier for citizens and businesses to find and use the City's online information and services. The City will also improve the accessibility of the website for people with disabilities.

The new website has many great new features:

  • An exciting visual design that highlights some of the important city-building projects which are underway in Hamilton
  • A responsive design that will work on any browser, on any device, anywhere – including your tablet or smartphone
  • Information that has been reorganized and rewritten in a way that makes sense to citizens and businesses
  • Improvements to search and accessibility features for people with disabilities
  • Powerful “open source” technology, that will enable the City to provide new online services at a lower cost to citizens

The second phase of the project is now underway

In this next phase, improvements will be made to some of the most-requested online services, including:

  • Animal licensing services
  • Legislative services, including Council and Committee minutes and agendas
  • Recreation drop-in schedules
  • Bus schedules and trip-planning services
  • Business services
  • Taxation services

Goals of the Web Redevelopment Project

1. Improve the City's online image

  • Create an exciting and dynamic visual design for the City's new website, using images that portray the unique qualities of Hamilton and its citizens and businesses
  • Follow standards, policies and guidelines that help to reinforce the City’s image and provide a consistent experience throughout the whole website
  • Ensure online services are always working well, with relevant and easy-to-find information

2. Improve communication with citizens and opportunities for engagement

  • Provide simple, relevant and timely information, that is easy for all citizens and businesses to understand
  • Ensure the City complies with the Accessibility for Ontarians with Disabilities Act (AODA), making the City's website accessible for all people

3. Improve online customer service

  • Make it easier to find, access and use the City's website, including all of its information and online services
  • Improve the most requested online services, ensuring that citizens are able to fully complete their task online, without needing to call or visit
  • Organize the City's website based on the citizen's view of our services, so that citizens don't need to know how the City is organized in order to find what they need
  • Make more of our information and online services available on mobile devices

4. Enable the City to provide services at a lower cost

  • Consolidate several City owned or operated websites into the City's main website, making it easier and less-costly to maintain all of the information in one place
  • Add more services to the City's website, making it easier for citizens and businesses to access the service without needing to call or visit
  • Provide high-quality services through the City's website, 24 hours a day, 7 days a week