Refund Policy

If for any reason you are unsatisfied with your purchase, you may return the merchandise unused and in its original packaging for a 100% refund of the purchase price. Returns must be made within 30 days of receipt.  Shipping and handling charges will not be refunded.

Send Returns to:
Dundurn Castle Museum Gift Shop
610 York Boulevard
Hamilton, Ontario
L8R 3H1
Attention: Gift Shop Supervisor

If you have any questions, please contact the Gift Shop Supervisor at 905-546-2424 ext. 6119