Coordinated Access is the process through which community providers work together to streamline access to resources for people at risk of or experiencing homelessness. This process aims to remove barriers individuals experiencing homelessness face when trying to navigate services and programs run by different organizations. Without Coordinated Access, a client must tell their story repeatedly through multiple intakes, applications, and interviews without necessarily landing at the right program or set of resources to meet their needs.
Our vision through Coordinated Access is that an individual experiencing homelessness can access any door to the homeless-serving system (e.g. emergency shelter, outreach, drop-ins, Housing Services Division) in order to access a whole community of supports. Clients are asked to share their story one time through common intake and consent for inclusion in our shared HIFIS database. Common assessment supports a community-wide approach to assessing and triaging clients to effectively connect them with the right range of supports. This helps move from an approach where clients are served by single organizations to one where we take shared responsibility for ensuring everyone accesses their right to housing as equitably and efficiently as possible.
These policies and processes guide our collective efforts in coordinating access to resources within Hamilton’s homeless-serving system and exits from the experience of homelessness.
Coordinated Access Resources
- Coordinated Access Process Guidelines (PDF, 491 KB)
- Consent and Intake Policy (PDF, 131 KB)
- Triage & Assessment Policy (PDF, 139 KB)
- Prioritization Policy (PDF, 127 KB)
- Vacancy Matching & Referral Policy (PDF, 107 KB)
- Inactivity Policy (PDF, 125 KB)
- Verbal Consent Policy (PDF, 131 KB)
- Verbal Consent How-To (PDF, 121 KB)
- HIFIS Personal Information Request Policy (PDF, 105 KB)
- HIFIS Third Party Information Request Policy (PDF, 1112 KB)
- IPC Privacy Breach Protocol (PDF, 292 KB)
SPDAT Series Common Assessment Tools
- VI-SPDAT How-To (PDF, 116 KB)
- VI-SPDAT Single Adults (PDF, 100 KB)
- VI-SPDAT Workbook (PDF, 357 KB)
- VI-SPDAT Guidance from Indigenous Partners (PDF, 404 KB)
- VI-SPDAT Youth Form (PDF, 492 KB)
- VI-SPDAT Youth Workbook (PDF, 366 KB)
- VI-SPDAT Family Form (PDF, 524 KB)
- VI-SPDAT Family Workbook (PDF, 353 KB)
- SPDAT Singles Form (PDF, 558 KB)
- SPDAT Singles Workbook (PDF, 701 KB)
- SPDAT Family Form (PDF, 713 KB)
- SPDAT Youth Form (PDF, 180 KB)
This list of policies and processes will evolve as we learn and grow as a homeless-serving system and maintain focus on meeting the evolving needs of our community.
For further information please contact: [email protected].
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