About CityHousing Hamilton

CityHousing Hamilton (CHH) is the Housing Corporation owned and operated by the City of Hamilton. CHH is the largest affordable housing provider in Hamilton, and the 3rd largest housing provider in the province of Ontario. Our portfolio consists of approximately 7,000 units across over 1,200 properties that include apartments, townhomes, semi-detached and detached dwellings.

More than 13,000 tenants call CHH home, including single adults, families and seniors. Most housing is available on a rent-geared-to-income (RGI) basis, as well as some housing units provided at market rent. CHH works to enhance the quality of life for tenants by providing safe and affordable housing, while ensuring there are additional programs and supports through various partnerships with community agencies.

With an estimated asset value of approximately $1,030 million and a net book value of $151 million, CHH has an annual operating budget of $51 million.

Mission
CityHousing Hamilton provides affordable housing that is safe, well maintained, cost effective and that supports the diverse needs of our many communities.

Vision
To be the best place to raise a child and age successfully.

Alignment to 2017-2021 Strategic Plan

  • Community Engagement and Participation
    CityHousing Hamilton has an open, transparent and accessible approach in working with its residents to make a positive impact on the community.
  • Economic Prosperity and Growth
    CityHousing Hamilton believes that residents reach their full potential when they have access to employment, entrepreneurship or education opportunities that will contribute to the growth and prosperity of the City of Hamilton.
  • Healthy and Strong Communities
    CityHousing Hamilton believes that housing is a key influential determinant of health and is strongly tied to the quality of life as it impacts the physical, social, emotional and mental health of all persons.
  • Clean and Green
    CityHousing Hamilton strives to be an environmental steward by minimizing our environmental footprint through implementing sustainable water and energy efficiencies in our housing stock.
  • Built Environment and Social Infrastructure
    CityHousing Hamilton is committed to finding new ways to be innovative that will contribute a dynamic City characterized by unique infrastructure, buildings, and public spaces. The maintenance, renewal and new development of our housing stock will ensure that the quality of life, well-being and enjoyment of our residents’, influences the design and planning of our homes.
  • Culture and Diversity
    CityHousing Hamilton supports, accepts and celebrates people of all ages, backgrounds and abilities. We work together to ensure residents have access to the supports and opportunities they need to succeed.
  • Our People Our Performance
    CityHousing Hamilton aims at delivering consistent and excellent service for all its residents, while searching for ways to increase efficiencies and effectiveness in how we operate. To provide the highest quality of service to our residents within current resources, we work to empower staff to deliver on our service commitments by strengthening staff competencies, standardizing operating processes, streamlining services and technology and holding staff accountable to better respond to the needs of residents.

Strategic Plan

Home is the Foundation. The CityHousing Hamilton Strategic Plan (2017-2021) will help us make the best decisions, set priorities and focus our work on the right activities over the next five years.

Download the CityHousing Hamilton Strategic Plan (PDF, 4.7 MB)

Senior Management

  • Chief Executive Officer, Tom Hunter Ext. 4604
  • Chief Financial Officer, Rochelle Desouza Ext. 7414
  • Manager - Asset Renewal, Bernice Lilley Ext. 3745
  • Manager - Business Services, Amanda Warren-Ritchie Ext. 7411
  • Manager - Maintenance, Brian Kinaschuk Ext. 7400
  • Manager - Operations, Leanne Ward Ext. 7317
  • Manager - Residency Administration, Tracy Murphy Ext. 5619
  • Manager - Partnership Development and Support Services, Kate Mannen Ext. 7011
  • Manager - Development at CHH, Sean Botham Ext. 7620