Affected City Services
Based on recommendations from the Provincial Chief Medical Officer of Health, the City of Hamilton closed all municipal facilities to the public on Tuesday, March 17, 2020. At this time, facilities are slated to be closed until at least May 25, 2020.
These closures are being made to help slow the rate of COVID-19 infection in Hamilton and protect vulnerable populations including seniors and people with compromised immune systems.
The City remains prepared to respond to emergencies. Emergency response by Hamilton Police, Hamilton Fire Department, and Hamilton Paramedic Services is not impacted.
City Service Impacts
The Hamilton Animal Services shelter is closed to the public. However, staff are working and all the animals in our shelter are being cared for.
If your pet becomes lost, please visit www.hamilton.ca/lostpets to learn what animals are in the shelter and for more information on what you can do to look for your pet.
If you believe your pet is in the shelter and would like to make arrangements to claim your pet, call 905-574-3433, Monday to Friday 8:30am to 4:30pm.
If you have an animal related emergency, call 905-574-3433, 24 hours a day, 7 days a week.
Online services available:
Building Inspections, Permits and Zoning By-law Review (Development Approvals)
While our municipal facilities, including City Hall are closed to protect the health and safety of our staff and visitors, the Building Division remains open for business. There are many options to ensure we can continue to receive your building permit applications (for unoccupied areas only at this time) and requests for Zoning Verifications (regular service only) including mail/courier delivery or online.
Online building permit applications can be completed at www.hamilton.ca/eplans and Zoning Verifications at zoningverification.hamilton.ca. Staff are also working to provide a drop box outside of City Hall at the rear of the building. As well, we are investigating other innovative solutions to support our inspectors in the field.
Residents should consider postponing non-essential renovations to a later date where possible. Under these unprecedented service delivery constraints, the Building Division will continue to maintain timeframes as much as possible for building permit applications, responding to information requests, building inspections, Zoning Verifications, etc.
The Hamilton Police Service together with the City of Hamilton’s Licensing and Bylaw Services are monitoring and, where necessary, using enforcement tools to ensure public safety in our community. Priority is being given to enforcement of the Provincial Orders requiring non-essential businesses to close and prohibiting organized gatherings of more than five (5) individuals, as well as monitoring closed City facilities such as Albion Falls. Enforcement authority with respect to the Provincial Orders rests with the Hamilton Police Services, but City of Hamilton By-law Officers are providing support to the Police as needed.
Businesses and Business Operations
The Provincial Government has ordered that all non-essential businesses close until further notice. The Province has released a list of what businesses are considered essential and are therefore permitted to remain open.
Each individual business will need to examine the provincial criteria to determine whether their business is considered essential or non-essential. The province has launched a toll-free line 1-888-444-3659 to provide support to Ontario businesses who have questions about the Provincial Order.
Businesses found in violation of the Provincial Order may be fined by the Hamilton Police Service. Individuals may be liable for a fine up to $1000 for their first offence, with a corporation liable for a fine up to $500,000. If members of the public suspect any business of operating contrary to the Provincial Order, please contact Licensing Enforcement Team at the City of Hamilton Contact Centre at 905-546-2489.
Licensing Officers will assist the Hamilton Police Service to investigate violations of this Provincial Order.
If any Business or Employee of the Business is not following proper hygiene or precautions, this can be reported to Public Health COVID-19 Response [email protected] or call the hotline at 905-974-9848.
If any Employee of a Business has safety concerns while on the job it should be reported to their Health and Safety representative or the Ministry of Labour, Health and Safety Centre 1-877-202-0008.
Organized Gatherings of five (5) or More People
The Province has made an order prohibiting organized gatherings of more than five (5) individuals. This only applies to organized gatherings, and does not include public spaces, stores, etc. where more than five (5) people happen to be at a given point of time.
If members of the public observe a public gathering of more than five (5) people, they can contact Licensing and Bylaw Services at 905-546-2489.
Licensing and Bylaw Services will periodically monitor high traffic public areas to determine if there are additional measures that need to be taken by the City.
High Traffic Public Spaces
The City’s by-law officers are also monitoring and patrolling high traffic public spaces across the City. If members of the public observe a location where individuals are not practicing physical distancing, they are advised to avoid those areas.
Enforcement of Physical Distancing
Physical distancing is a matter of personal responsibility. It is not something that is enforceable by City by-law officers.
Public health officials at all levels of Government, including Dr. Richardson, the Medical Officer of Health for the City of Hamilton, strongly recommend that everyone should be avoiding close contact with others. Close contact includes being within 2 meters (6 feet) of another person. It is everyone’s personal responsibility to practice physical distancing. We are at a critical point in the evolution of this outbreak in Hamilton, and Canada, and it is up to all of us to influence how this unfolds.
To the extent possible, public health officials are strongly recommending that people stay home.
When they do need to go out, they should be practicing physical distancing. This applies to people walking on the street, shopping in stores, working in their workplace, and everywhere else that people may come into contact with others.
While the City does not have the authority to enforce physical distancing through fines or by-laws, the City has been very aggressively and strongly communicating to the public that they should be physically distancing, both for their own safety and for the safety of others.
If members of the public witness locations where others are not practicing physical distancing, they are recommended to avoid those locations.
Online services available:
- Register a parking complaint
- Register a barking dog complaint
- Register a municipal by-law complaint
- Register a Tenant By-law complaint
For parking related information, see Parking Operations
Hamilton Municipal Cemeteries remain available to serve families. We are committed to ensuring the health and safety of the families we serve, our bereavement partners and our dedicated staff.
Offices will be open with limited public access. Please make an appointment and limit attendance to two people. Payments must be made in credit card.
Those in self-isolation are not permitted to attend any cremation or interment services. As well, services must be limited to immediate family of no more than 10 people. Physical distancing practices must be observed, and we ask that you avoid physical expressions of sympathy such as hand shaking, hugging or other direct contact.
At this time, some cemetery grave side services are not available. This includes:
- Providing tents, chairs, signage, graveside viewing of lowering and filling
- Non-essential disinterments
- Historical information requests
- General gardening and spring cleanup
- All pre-need requests
More info at www.hamilton.ca/life-events/burials
Child Care & Red Hill Family Centre
Emergency child care for essential frontline workers
The City of Hamilton has partnered with our three licensed home child care agencies to offer emergency licensed home child care to health care and other essential frontline workers during the pandemic, free of charge. Eligible workers include those working in health care, police, fire, paramedics, Public Health, long-term care, HSR and correctional officers.
The three agencies are Todays Family, Wee Watch Golfwood, and Wee Watch Galbraith.
All agencies have providers who will provide child care in their homes to accommodate 12 hour shifts for children of staff aged 12 months to 12 years of age.
All three agencies are required to have pandemic plans in place and are working closely with Public Health to mitigate possible exposure to COVID-19. These agencies have implemented the following strategies:
- Children and staff who are ill with fever and/or infectious respiratory symptoms are required to stay home
- The consistent practice of good respiratory etiquette and hand hygiene
- Enhanced environmental cleaning of the facility
- Families who have recently traveled out of province are required to stay home from child care for 14 days to ensure they are not ill
- Spaces are limited and the enrollment process is streamlined to ease access for these essential workers. Eligible families are to identify themselves as essential health care or frontline staff when they contact the agencies.
- For more information on how to access this service please contact:
Red Hill Family Centre
The Red Hill Family Centre is currently closed until further notice.
Online services available:
The City has ramped up communications during the COVID-19 emergency to ensure residents are able to access relevant, timely and accurate information.
Up to date information can be found on any of the City’s social media accounts:
A media room dedicated to COVID-19 information has been set up at www.hamilton.ca/coronavirus/media-room. Links to daily media briefings, media releases and other communications materials are available on this page.
Virtual Town Halls
Each Wednesday, the City hosts a virtual town hall in collaboration with Cable 14. The town hall is presented live on Cable 14 and streamed on the City’s YouTube channel. Residents are invited to submit questions for the town hall at www.hamilton.ca/askcovidquestions or via Twitter by tagging @cityofhamilton. In order to promote social distancing, the town hall is presented virtually, in-person attendance at the Town Hall is not available for residents or media.
- Video: COVID-19 Virtual Town Hall #2 (March 25, 2020)
- Video: COVID-19 Virtual Town Hall #1 (March 18, 2020)
The weekly virtual town halls are also translated into Arabic and Spanish.
COVID-19 Virtual Town Hall #1 (March 18, 2020):
All public and community engagement initiatives have been postponed until further notice. Learn more about the City's Public Engagement initiatives.
As indicated on the list of essential workplaces issued by the Province of Ontario, City-led infrastructure construction has been deemed essential and will proceed for important City water and transportation infrastructure, as well as City facilities including parks and recreation facilities.
This construction is essential to ensure the City’s infrastructure and facilities remain safe, in a state of good repair and able to meet Hamilton’s needs.
City of Hamilton contractors must continue to abide by the Occupational Health and Safety Act and adhere to guidelines issued by public health authorities and the Ministry of Labour, Training & Skills Development to help stop the spread of COVID-19.
All City facilities are closed. The Corporate Security Office is still operational and will continue to provide security services during this time.
Council & Committee Meetings
All City Council and Committees are cancelled until April 17, 2020. Virtual City Council meetings have been scheduled for:
- April 8, 2020
- April 15, 2020
- April 22, 2020
- April 29, 2020
- May 6, 2020
- May 13, 2020
- May 20, 2020
- May 27, 2020
All Municipal Service Centres remain closed at this time.
Residents are encouraged to call 905-546-2489 to reach the Customer Contact Centre, Monday to Friday, 8:30 am to 4:30 pm.
- For general inquiries to the City of Hamilton: [email protected]
- For individual City departments, use the alphabetical department contact list
- For Public Health inquiries: [email protected]
- For HSR customer service inquiries: [email protected]
- For Human Resources inquiries: Contact list for technical issues with online job applications
- For technical problems using this website: [email protected]
- For residents in Campbellville, dial 905-634-2971
- The Bell Canada Relay Service is available to assist in placing a call from persons who use a TTY/teletypewriter.
- For TTY, type 711 for the operator. The operator will also assist in placing VCO (Voice Carry Over) and HCO (Hearing Carry Over) calls. There is no charge for local calls.
- Translation is available in 149 languages. When calling, callers can identify their language preference to be connected to the appropriate interpreter.
All City facilities are currently closed. During these closures, the City will conduct deep cleaning and disinfecting activities at the closed facilities. As well, wherever possible, minor maintenance activities will be scheduled to minimize possible future down time at the closed locations.
Many types of financial support is available to help individuals and families experiencing challenges due to COVID-19. Learn more about the financial supports available at www.hamilton.ca/coronavirus/financial-support-individuals
City golf courses, Chedoke Civic Golf Course and King’s Forest Golf Course, and their respective parking lots, are closed to the public. However, the City will continue to undertake the necessary general maintenance of the courses with the hope that we may be able to open them later this season.
The City is responsible for removing graffiti on public property only. During this time, only removal of hate-related messages will continue. Residents are asked to report hate-related messages on the graffiti reporting form at www.hamilton.ca/graffitiform
Hamilton Farmers' Market
To further help fight the spread of COVID-19 while continuing to serve the needs of the community and our vendors, the Hamilton Farmers’ Market is reducing its hours of operation to 9 am to 4 pm each Market day Tuesday, Thursday, Friday, and Saturday.
In addition, entrance to the Market is no longer available through Jackson Square. Shoppers must enter through the York Street doors.
More info at hamiltonfarmersmarket.ca
Hamilton Fire Department
There are no service impacts to the City’s emergency response.
Hamilton Paramedic Service
There are no service impacts to the City’s emergency response.
The Gage Park Greenhouse is closed to the public and is not taking bookings for any future events at this time.
CityHousing Hamilton (CHH) is working closely with the Public Health Services to monitor impacts of COVID-19 on tenants.
Get the latest updates on changes to services, measures for physical distancing and self-isolation, and information on what CHH is doing to support tenants’ health and safety during this difficult time.
- CHH offices are closed to the public until further notice.
- Office hours for Property Managers and Tenant Support Workers are suspended.
- Rent payments should be made online or through telebanking if possible. If cash or money order is your only option, place your rent payment and/or Annual Renewal paperwork in the drop box outside the office doors at 181 Main St W (Mondays, Tuesdays and Friday from 11am-2pm only).
- Community spaces and common rooms are closed and locked to help reinforce the importance of physical distancing.
- Annual unit inspections are postponed until further notice.
- All tenant-led programming and third-party programming at all buildings is cancelled.
- Laundry rooms remain open. Access to the laundry card machine in the hallway at 181 Main St W is available even though the office is closed.
- Emergency repairs will continue, but all other routine maintenance requests will be completed at a later date.
- Increased cleaning of commonly touched surfaces in all our buildings is ongoing.
We encourage all tenants to reach out to family, friends and neighbours to help each other with food and basic needs. If you are in need of help please call 905-546-2424 ext.5179 for emergency food assistance information.
At this time, all job interviews have been suspended until further notice except for essential service positions (Police, Fire, etc.)
Long-Term Care Homes
Visitors are not permitted at Macassa Lodge or Wentworth Lodge until further notice.
Both of the City’s long-term care homes continue to provide 24-hour care and service.
Ontario Works (OW)
Ontario Works helps people who are in temporary financial need. It includes Emergency Assistance for Ontarians who are in a crisis or facing an unexpected emergency and are unable to meet basic living expenses.
Ontario Works Administrators determine eligibility for emergency assistance based on an assessment of the applicant’s ability to access other resources and meet their basic living expenses and the danger to health or risk that a child would be unable to continue living with the family if assistance is not issued.
Effective immediately, the ministry has expanded Emergency assistance from 16 to 48 consecutive days.
Individuals may continue to apply for income assistance and emergency assistance, by contacting their local Ontario Works office or through the existing Online Application for Social Assistance (OASA). In Hamilton 905-546-4800
The province has also implemented increased flexibility to cover discretionary benefits as a way of recognizing the unique challenges experienced during this evolving public health emergency and to address unexpected costs for individuals and families currently in receipt of Ontario Works or ODSP.
Individuals and families currently in receipt of Ontario Works can apply by calling 905-546-4800. Individuals and families currently in receipt of ODSP can apply by calling their ODSP Case Worker
Online services available:
Certain aspects of the City’s parking service have been amended to assist with the needs of the community, such as self-isolation, working from home, and caring for others, while continuing to ensure road safety, availability of parking, and safe traffic circulation
Parking Lots and Parking Meters
- Enforcement of payment at Parking Meters and Municipal Car Parks is suspended
- As a security measure, payment will still be required for vehicles parking in the Convention Centre Garage and the York Parkade
Monthly Permits and On-Street Permits
- In person renewal of monthly permits at all Service Centres, including 80 Main Street West, is suspended until further notice. Permits will continue to be renewed by phone 905-540-6000 or email [email protected] for further information.
- For any permits that are scheduled to expire at the end of March or April 2020, the deadline for renewals will be extended to April 30, 2020.
- All pre-authorized payments for monthly permits will continue to be processed based on the normal schedule.
- All on-street regulation change requests will be suspended until further notice.
Until further notice, enforcement of the following parking regulations has been suspended:
- 12-hour time limit for parking on City streets.
- On-street signed time limit regulations such as 1, 2 and 3 hour time limits in residential areas.
- Time limit exemption permits for City Streets with posted time limits.
- Parking related fines for vehicles with expired Ontario License Plate Stickers.
- Commercial Vehicle Time Limit Regulation for vehicles that may need to remain on street during this time.
The above parking offences may still be enforced in exceptional circumstances where a significant traffic safety, and/or of community concern exists. This includes No Stopping and No Parking Offences. Parking Enforcement Officers will continue to have discretion to use enforcement tools as necessary to ensure the safe and orderly movement of vehicles in the city.
Staff will continue to enforce parking regulations at highly visited public sites, such as Waterfalls.
Enforcement that may result in the towing of vehicles is being limited to priority safety concerns inclusive of blocked driveways/approaches.
Payment of Fines and Disputing of Fines
- In-person payment of parking fines is suspended until further notice. However payment can still be made online via paytickets.ca or by mail as printed on back of tickets. Note that administrative fees will still be applied to unpaid tickets.
- Disputing of a parking fine in-person is suspended until further notice. The public can continue to dispute a parking fine by email [email protected] or phone 905-540-6000. Additional Information pertaining to the applicable administration fees, amount increases, and dispute process can be found on the Penalty Notice.
For any inquires relating to the above please contact [email protected] or 905-540-6000
Online services available:
Parks, Trails, Waterfalls and Open Spaces
The City of Hamilton strongly encourages residents to follow the advice of Public Health officials to stay home, and to keep physical separation between yourself and others at all times.
Albion Falls is closed to visitors. Parking lots in the area will are closed. Residents are requested not to congregate at Albion Falls. Albion Falls is closed to visitors. Parking lots in the area are also closed. Residents are requested not to congregate at Albion Falls.
Dog parks are closed for all use at this time.
Escarpment stairs are closed for all use at this time.
Note: Water fountains at the escarpment stairs are not operational
Parks and greenspaces are open for essential use only.
Hamilton Public Health strongly recommends keeping at least 2m or 6ft of physical distance between themselves and others at all times. Physical distancing is important, even outdoors.
Note: All bathrooms and port-o-lets in parks are closed. Litter collection in park is also temporarily suspended.
City play structures are closed until further notice.
Trails are open for essential use only. However, Hamilton Public Health strongly recommends keeping at least 2m or 6ft of physical distance between themselves and others at all times. Physical distancing is important, even outdoors.
Play courts including tennis, basketball, bocce and lawn bowling are closed for all use at this time.
Some municipalities have announced tax deferral programs, as their taxpayers may be facing a March 31, 2020 installment date. The City of Hamilton's next installment date is April 30, 2020, thereby giving more time to assess impact to property owners on more frequent pre-authorized payment plans, on post-dated cheques, paying through their mortgage agent, and finally on quarterly installments.
More information regarding the payment of property taxes will be released after April 8, 2020.
More information online at Pay Your Property taxes
Provincial Offences Administration
Hamilton Provincial Offences courtrooms, 50 Main St. E. are closed. Court appearances scheduled until May 29, 2020 will be adjourned and rescheduled to a later date. Do not attend court. For more information visit the Government of Ontario, Ministry of the Attorney General website.
Sexual health and street health clinics
Closed effective March 17. Only those persons with urgent issues e.g. tested positive for STI, contact of STI/HIV, ECP and who do not have fever or cough will be seen at the downtown sexual health clinic on Wednesdays by appointment only, no drop in visits. Call 905-528-5894 to request an appointment.
Additional mobile Van daytime hours will be available for harm reduction supplies. Call Van at 905-317-9966.
Alcohol, Drug & Gambling Services (ADGS)
Will not be offering face-to-face services at this time. Social workers are available by telephone. Please call us at 905-546-3606. We will review access to our services on April 6th 2020.
Healthy Growth and Development Services
Please continue to access Public Health Services’ breastfeeding support via the Health Connections phone line at 905-546-3550. All other Healthy Growth and Development Programs services remain closed during the COVID-19 pandemic, including parenting sessions (i.e., Parenting With Love, Triple P), in-class prenatal sessions, Car Seat Clinics, and Canada Prenatal Nutrition Program (CPNP) Welcome Baby groups. Online prenatal education is available and can be accessed by calling 905-546-2424 ext. 3591. Please also visit our Healthy Families Hamilton Facebook page www.facebook.com/HealthyFamiliesHamilton and our city website page www.hamilton.ca/familyhealth
Health Connections Phone Line
Phone line for expecting families and families that have children 0-6 years of age to learn and ask questions about: breastfeeding, child safety, growth and development, health eating, positive parenting, post-partum depression and anxiety, preparing for a healthy pregnancy and other programs and services. Please call Health Connections Phone Line at 905-546-3550 Monday to Friday 8:30 am to 4:30 pm and your questions will be answered by a Public Health Nurse.
Child & Adolescent Services
All in-person services have been suspended in our clinic at this time. All clients are asked to refrain from attending the clinic physically and are encouraged to call their clinician should they need any support during this time. Our walk-in clinic services are also suspended at this time. Community members wanting walk-in counselling support are encouraged to call the clinic at 905-546-2424 ext. 3678 for further direction.
The vaccine program will no longer be accepting vaccine records in person. Please visit www.hamilton.ca/reportingvaccines for other ways you can report your child’s vaccinations to public health. Immunization of School Pupils Act (ISPA) education sessions will be temporarily cancelled. Please call 905-540-5250 to rebook your education session. Suspension clinics and community clinics for vaccination will also be temporarily cancelled. Please call 905-540-5250 with any vaccine related questions or to rebook your community clinic appointment.
Food & Water Safety website
Effective immediately, Public Health Services’ Food and Water Safety Program staff are involved in responding to the COVID-19 emergency and are no longer approving any licenses, specal events, conducting food handler education courses or performing routine inspections. Public Health Services will respond to food and water emergencies only during this time. This change in service is expected to remain in place until further notice. Please visit www.hamilton.ca for up-to-date news and information.
Health Hazards & Vector Borne Disease Program
Effective immediately, Public Health Services’ Health Hazards and Vector Borne Disease Program staff are involved in responding to the COVID-19 emergency and are no longer investigating Non-Urgent complaints including pest issues and routine inspections. Public Health Services will respond to health hazards and rabies investigations emergencies only during this time. This change in service is expected to remain in place until further notice. Please visit www.hamilton.ca for up-to-date news and information.
While all Hamilton Public Library branches are closed until May 25, HPL’s online resources are available 24/7. Register for a Library card online at hpl.ca. Your e-card gives you immediate access to eBooks, eAudiobooks, magazines, newspapers and more.
HPL staff are also available to answer questions about tech devices and more, Monday to Friday, 9am-5pm. Call 905-546-3200 or email [email protected].
During the closure, no library materials will become due and fines will not accumulate. For updates and information, please visit hpl.ca.
Special Events Advisory Team (SEAT)
The City is not accepting any new S.E.A.T. applications. We are still reviewing this process and any pre-approved events that were scheduled to take place after May 25, 2020. We will continue to communicate with our S.E.A.T. applicants regarding their applications. Many event organizers have already cancelled their application requests for event permits.
Essential Travel Only
HSR customers should use transit only if absolutely necessary for groceries, medical appointments or to go to work if you can’t work from home. If you’re experiencing symptoms of COVID-19 or going to an assessment centre for testing, please do not use public transit.
Customers are requested to practice physical distancing while riding the bus as much as possible.
The HSR is operating on a reduced schedule until further notice. Most routes are operating on a Saturday schedule on weekdays. Weekend service remains the same: regular Saturday service will operate on Saturdays and regular Sunday service will operate on Sundays.
HSR is continuing to adjust schedules and is adding supplemental service on selected routes to help mitigate crowding and improve physical distancing.
Rear door entry
Until at least May 25, HSR customers are being asked to board buses from the rear doors only, and to keep a fair distance from the bus operators and other customers. Only customers with personal mobility devices (PMD) will permitted to enter and exit through the front door.
More information at:
DARTS has restricted service to essential trips only and has implemented a three-step screening process by their reservationists. Essential trips include:
- Going to work
- Going to the doctor or to other medical treatment
- Going to a lab for any medical testing
- Pick up prescribed medication
- Shop for groceries or any other necessities
- If the answer is no to all the above, they will not book the trip.
- If yes to any of the above, the reservationist will proceed to the following steps to determine if the trip can be booked.
DARTS vehicles are being treated with the same AEGIS Microbe Shield treatment as all HSR buses.
More information at www.hamilton.ca/hsr-bus-schedules-fares/accessible-transit/darts
Recreation Facilities & Programs
All City recreation facilities are currently closed until at least May 25, 2020.
The City is delaying the start of spring recreation programming by at least two weeks in order to continue to monitor the provincial direction on school closures and ensure that we have time to plan accordingly for the restart of recreation programs and services.
The City continues to monitor provincial announcements related to the current closure of Ontario schools, which has a connection to our delivery of recreation programming and other activities. At this time, we have decided to delay the start of spring recreation programming by at least two weeks in order to continue to monitor the provincial direction on school closures and ensure that we have time to plan accordingly for the restart of recreation programs and services.
Roadway Maintenance & Safety
Winter maintenance and emergency road, bridge, bike lane, and sidewalk repairs will continue. Routine non-emergency road and sidewalk work has been suspended.
Additionally, other non-essential work such as traffic studies, installation of traffic calming infrastructure, two-way conversions and red-light camera installations have also been suspended. Staff will attend to emergency repairs of traffic signals, traffic signs and street lighting.
Pedestrian Crossing Signals
Some pedestrian signals in Hamilton are being reprogrammed so pedestrians do not need to touch them to activate the crosswalk lights. The reprogrammed signals are in high priority/high pedestrian areas, such as near local hospitals, urgent care centres and COVID-19 assessment centres.
While the reprogramming will ensure the pedestrian lights come on automatically, the enhanced accessible audible crossing will still need to be activated manually by those users who require it. Regular audible guidance will continue as usual. Other signals that require pedestrians to touch them in order to activate (pedestrian crossovers and independent pedestrian signals) will still need to be manually activated.
Shelters and Supports for Individuals Experiencing Homelessness
To date, the City of Hamilton has allocated over $700,000 toward supporting vulnerable residents during this difficult time by assisting with food and basic needs, keeping shelters open and working with agencies to provide access to washrooms/showers. Isolation Centres have also been set up to provide food and shelter to any individuals in the shelter system that test positive for COVID-19.
Staff are also exploring ways to provide online supports for older adults, offering property owners some form of tax relief and setting up a network to deliver essentials like food and medication to those who are self-isolating but have little support.
All attractions, natural areas and many of the food and drink establishments that have made Hamilton such an amazing destination, are temporarily closed and inaccessible for all our safety. Festivals, events and concerts are similarly cancelled or postponed.
Waste & Recycling
Leaf & Yard Waste Suspended
The City has suspended curbside pick up of leaf and yard waste until further notice. Residents are directed to either hold on to their leaf and yard waste or take it to one of the Community Recycling Centres.
Residents asked to help protect waste collectors by making a few small changes
While crews have their own health and safety procedures in place, residents are asked to help protect them on the job:
- Place used tissues and napkins in the garbage, rather than the green bin.
- Where possible, use liner bags (either paper or certified compostable plastic) in the green bin.
- Ensure that all material placed in garbage bins is bagged, not kept loose.
- Keep a physical distance of at least two metres from waste collection staff
These steps will help protect the health of crews who handle thousands of bins, bags and boxes each week.
Community Recycling Centres
Community Recycling Centres are open. Payment will only be accepted by debit or credit. Cash payments are not permitted. The Re-use Store at Mountain Community Recycling Centre is closed.
Online services available:
Water & Wastewater
Critical Hamilton Water operations will continue and include:
- providing safe drinking water
- safe collection and treatment of wastewater
- stormwater management
Hamilton Water is an essential service for Hamilton’s residents and businesses. All emergency repairs and response will continue including emergency watermain break repairs. Critical construction projects related to water and wastewater treatment facilities will continue, including the Woodward Wastewater Treatment Plant Upgrade project.
Customer service and public education activities are suspended. The service counter at 330 Wentworth St. N is closed.
- Date modified: