Affected City Services
On May 27, 2020, the City of Hamilton published Hamilton Reopens, a framework for responding to the next phases of the COVID-19 emergency. Hamilton Reopens outlines the plan for a phased, gradual, safe and measured reopening of municipal facilities and restart of City services and programs.
Hamilton Reopens outlines the impacts to each of the more than 70 services the City of Hamilton delivers to the community, throughout each phase of the reopening plan. For a summary of the impacts to each municipal service in each phase, visit www.hamilton.ca/reopens/service-availability-by-phase
Detailed information about services that are currently modified or cancelled is below.
City Service Impacts
The Hamilton Animal Services shelter is open Monday to Friday 9 am to 4 pm, and Saturday and Sunday 10 am to 2 pm.
If your pet becomes lost, please visit www.hamilton.ca/lostpets to learn what animals are in the shelter and for more information on what you can do to look for your pet.
If you believe your pet is in the shelter and would like to make arrangements to claim your pet, call 905-574-3433, Monday to Friday 8:30am to 4:30pm.
If you have an animal related emergency, call 905-574-3433, 24 hours a day, 7 days a week.
Online services available:
- Animal Services Shelter is closed to the public.
- No adoptions or animal intakes.
- All animals in the shelter are being cared for.
- If your pet becomes lost, visit www.hamilton.ca/lostpets
- If you have an animal related emergency, call 905-574-3433, 24 hours a day, 7 days a week.
- Online services available:
Building Inspections, Permits and Zoning By-law Review
While our municipal facilities, including City Hall are closed to protect the health and safety of our staff and visitors, the Building Division remains open for business. There are many options to ensure we can continue to receive your building permit applications (for unoccupied areas only at this time) and requests for Zoning Verifications (regular service only) including mail/courier delivery or online.
Online building permit applications can be completed at www.hamilton.ca/eplans and Zoning Verifications at zoningverification.hamilton.ca. Staff are also working to provide a drop box outside of City Hall at the rear of the building. As well, we are investigating other innovative solutions to support our inspectors in the field.
You can find out the status of your Building Permit using the online Building Permit search.
Residents should consider postponing non-essential renovations to a later date where possible. Under these unprecedented service delivery constraints, the Building Division will continue to maintain timeframes as much as possible for building permit applications, responding to information requests, building inspections, Zoning Verifications, etc.
City of Hamilton’s Licensing and By-law Services continue to use a progressive enforcement approach to help residents understand the requirements of the Provincial Orders and protect the health and safety of our community. By-law Officers will issue fines where necessary to ensure compliance with the Provincial Orders.
Businesses and Business Operations
- Businesses must comply with the current Provincial Orders regarding the operation of essential workplaces.
- Businesses found in violation of the Provincial Order may be fined by City of Hamilton By-law Officers or Hamilton Police Service.
- Individuals may be liable for a fine up to $1,000 for their first offence, while corporations could face fines up to $500,000.
- Business owners with questions about the Provincial Orders can call the Province’s toll-free number for more information: 1-888-444-3659
- If residents suspect a non-essential business is in operation, please contact Licensing and By-law Services at 905-546-2489.
- If any Business or Employee of the Business is not following proper hygiene or precautions, this can be reported to Public Health COVID-19 Response [email protected] or call the hotline at 905-974-9848.
- City of Hamilton By-law Officers and Hamilton Police Service continue to monitor compliance of the Provincial Orders related to organized public events and social gatherings.
- Fines of up to $750 per individual may be applied.
- If residents observe a public gathering of more than 10 people, they can contact Licensing and Bylaw Services at 905-546-2489.
- The Medical Officer of Health has recommended physical distancing measures to prevent the spread of COVID-19, including maintaining a distance of at least two metres from other individuals who are not members of the same household.
- By-law Officers continue to use a progressive enforcement approach to help residents understand the requirements of this order and encourage compliance.
- The fine for individuals is $500, however this may go up to $10,000 for a serious offence and up to $25,000 for repeat offences.
- Residents can report instances by calling 905-546-2489.
Online services available:
- Register a parking complaint
- Register a barking dog complaint
- Register a municipal by-law complaint
- Register a Tenant By-law complaint
For parking related information, see Parking Operations
For more information, visit FAQ about Enforcement
- Hamilton Municipal Cemeteries remain available to serve families.
- We are committed to ensuring the health and safety of the families we serve, our bereavement partners and our dedicated staff.
- Offices will be open with limited public access.
- Please make an appointment.
- Payments must be made in credit card.
- Those in self-isolation are not permitted to attend any cremation or interment services.
- Physical distancing practices must be observed, and we ask that you avoid physical expressions of sympathy such as hand shaking, hugging or other direct contact.
More info at www.hamilton.ca/life-events/burials
Child Care & Red Hill Family Centre
Find out more about What’s Happening with Child Care.
The City has launched a new online tool to help residents connect and engage. While in-person engagement is on hold, this platform will help residents stay informed about important city initiatives and continue to provide feedback online. As part of Hamilton’s COVID-19 response, we want residents to share how they currently receive – and would prefer to receive – important updates and news about reopening plans and the restart of City services and programs. To join the conversation, residents can register today at www.engage.hamilton.ca
Council & Committee Meetings
All City Council and Committees are cancelled until June 30, 2020. Virtual meetings have been scheduled for:
- Video: City Council Virtual Meeting June 3, 2020
- Video: General Issues Committee Virtual Meeting June 15, 2020
- Video: Planning Committee Virtual Meeting June 16, 2020
- Video: Board of Health Committee Virtual Meeting June 16, 2020
- Video: Public Works Committee Virtual Meeting June 17, 2020
- Video: Audit, Finance and Administration Committee Virtual Meeting June 18, 2020
- Video Emergency and Community Services Committee Virtual Meeting June 19, 2020
- City Council Virtual Meeting June 24, 2020
- General Issues Committee Virtual Meeting July 6, 2020
- Planning Committee Virtual Meeting July 7, 2020
- Public Works Committee Virtual Meeting July 8, 2020
- Audit, Finance and Administration Committee Virtual Meeting July 9, 2020
- Board of Health Committee Virtual Meeting July 9, 2020
- Emergency and Community Services Committee Virtual Meeting July 13, 2020
- Planning Committee Virtual Meeting July 14, 2020
- City Council Virtual Meeting July 17, 2020
- General Issues Committee Virtual Meeting August 10, 2020
- Planning Committee Virtual Meeting August 11, 2020
- Public Works Committee Virtual Meeting August 12, 2020
- Audit, Finance and Administration Committee Virtual Meeting August 13, 2020
- Board of Health Committee Virtual Meeting August 14, 2020
- Emergency and Community Services Committee Virtual Meeting August 17, 2020
- Planning Committee Virtual Meeting August 18, 2020
- City Council Virtual Meeting August 21, 2020
All Municipal Service Centres opened the week of August 17, 2020.
Residents are encouraged to call 905-546-2489 to reach the Customer Contact Centre, Monday to Friday, 8:30 am to 4:30 pm.
- For general inquiries to the City of Hamilton: [email protected]
- For individual City departments, use the alphabetical department contact list
- For Public Health inquiries: [email protected]
- For HSR customer service inquiries: [email protected]
- For Human Resources inquiries: Contact list for technical issues with online job applications
- For technical problems using this website: [email protected]
- For residents in Campbellville, dial 905-634-2971
- The Bell Canada Relay Service is available to assist in placing a call from persons who use a TTY/teletypewriter.
- For TTY, type 711 for the operator. The operator will also assist in placing VCO (Voice Carry Over) and HCO (Hearing Carry Over) calls. There is no charge for local calls.
- Translation is available in 149 languages. When calling, callers can identify their language preference to be connected to the appropriate interpreter.
As the COVID-19 situation in Hamilton continues to evolve, the FAQs for Develpoment Approvals will be regularly updated as circumstances change to provide residents and developers with current information.
Hamilton Farmers' Market
To further help fight the spread of COVID-19 while continuing to serve the needs of the community and our vendors, the Hamilton Farmers’ Market is reducing its hours of operation to 9 am to 4 pm each Market day Tuesday, Thursday, Friday, and Saturday.
In addition, entrance to the Market is no longer available through Jackson Square. Shoppers must enter through the York Street doors.
More info at hamiltonfarmersmarket.ca
There are a number of changes, options and supports available to support tenants and property owners during these challenging times. Learn more about paying/collecting rent, tenant and landlord rights, financial supports and emergency shelters.
CityHousing Hamilton (CHH) - Service Impacts
- CHH offices are closed to the public until further notice.
- Office hours for Property Managers and Tenant Support Workers are suspended.
- Rent payments should be made online or through telebanking if possible. If cash or money order is your only option, place your rent payment and/or Annual Renewal paperwork in the drop box outside the office doors at 181 Main St W (Monday to Saturday from 10am to 5pm).
- Rent calculations and adjustments are being completed. If you have received a letter requesting that you submit your annual subsidy renewal paperwork, please mail it in, put in the drop box or contact your Property Manager or Tenant Support Worker to pick up. Tenants can also email any documentation to their Residency Administration Representative.
- Certain community spaces and common rooms are reopening on a slow, gradual basis for programs. Physical distancing is to be maintained while accessing these spaces. Check the communication board in your building for more information.
- Annual unit inspections are postponed until further notice.
- Laundry rooms remain open. Access to the laundry card machine in the hallway at 181 Main St W is available (Monday to Saturday from 10 am to 5 pm) even though the office is closed.
- Increased cleaning of commonly touched surfaces in all our buildings is ongoing.
- Vacant units continue to be offered for rental to applicants on market and Access to Housing wait lists.
At this time, all job interviews have been suspended until further notice except for essential service positions (Police, Fire, etc.)
Long-Term Care Homes
For important updates and the latest information regarding Macassa Lodge or Wentworth Lodge, visit www.hamilton.ca/social-services/long-term-care.
Office of the City Clerk
Service of Claims
Claims can be submitted at this time by the following process:
- Claims must be placed in individual envelopes labelled accordingly
- Claims can be submitted on Mondays and Tuesdays, 9 a.m. to 3 p.m. at City Hall, 71 Main St. West, back entrance doors on the 1st floor.
- Press the buzzer on the intercom to alert Security staff you are filing a Claim and wait for the Clerk (or designate) to meet outside the back door to accept the claim.
- At this time, we are issuing marriage licences. Learn more Marriage Licence & Certificate Requirements
Freedom of Information Requests
- Freedom of Information Requests are still being processed at this time, learn more about how to Request Personal Information from the City.
- Commissioning services have been suspended until further notice.
Foreign Pension Documents
- The service of signing Foreign Pension Documents has been suspended until further notice.
- All visitors coming into City Hall for a scheduled consultation meeting or Civil Marriage Ceremony must complete a COVID-19 self-assessment health screening before entering.
- Any information for the Office of the City Clerk can be sent to [email protected], every effort will be made to respond to your inquiry within 24 hours.
Ontario Works (OW)
All Ontario Works offices remain closed. Current OW clients may contact their case manager directly with any questions or call 905-546-4800.
- Learn how to access information about your OW case, report income and change your address online with MyBenefits.
- If you do not already receive OW or ODSP and want to apply for income assistance and/or emergency assistance due to COVID-19, call the Ontario Works office at 905-546-4800 or visit www.hamilton.ca/social-services/ontario-works.
- To apply for the federal Canada Emergency Response Benefit (CERB), visit www.canada.ca. Do not contact Ontario Works.
Learn more here: www.hamilton.ca/social-services/ontario-works
- In-person renewal of parking permits for Dundas municipal car parks has resumed at the Dundas Municipal Service Centre.
- For all other permits, 80 Main Street West remains closed for in-person renewal. Permits can be paid for over the phone utilizing a Visa/Mastercard by calling 905-540-6000, or by a cheque dropped through the mail slot located at the front entrance of 80 Main Street West location. A Customer Service Representative will assist you in the mailing out or pick-up of your permit.
Online services available:
- The City’s Property Tax Assistance Program continues to assist those experiencing financial hardship due to COVID-19.
- Learn more about the program FAQs for Property Taxpayers
Provincial Offences Administration
Hamilton Provincial Offences administration office at 50 Main St. E. reopened on August 24, 2020. Provincial Offences Administration Office has reopened for counter services only. The building resumed normal hours of operation Monday to Friday 8:30 am to 4:30 pm.
Residents are encouraged to pay fines or file court documents online or by phone – details are below.
Where required, fine payments can be made in person by cash, debit, Visa, Mastercard, cheque, or money order. Court documents, such as requests for extension of time to pay, requests for a re-opening, requests to schedule an early resolution meeting, or requests to schedule a trial can also be filed in person, if necessary.
All Provincial Offences Act matters originally scheduled up to and including Friday, September 11, 2020 have been adjourned and and will be rescheduled. The courts remain closed at this time.
Sexual health and street health clinics
The downtown sexual health clinic is reopening by appointment only (no walk ins) as of Wednesday August 19, 2020. Call our Sexual Health Info Line at 905-528-5894 to discuss your need for an appointment. All other sexual health clinic sites remain closed at this time.
Additional mobile Van daytime hours will be available for harm reduction supplies. Call Van at 905-317-9966.
Alcohol, Drug & Gambling Services (ADGS)
Will not be offering face-to-face services at this time. Social workers are available by telephone. Please call us at 905-546-3606.
Healthy Growth and Development Services
Healthy Growth and Development Program services that remain closed during the COVID-19 pandemic include parenting sessions (i.e., Parenting With Love, Triple P), in-class prenatal sessions, Car Seat Clinics, Check-it Out drop ins, and in-person Welcome Baby prenatal nutrition groups (Canada Prenatal Nutrition Program -CPNP).
Healthy Growth and Development Program services that are open include:
Health Connections phone line (905-546-3550) is open Monday to Friday, 8:30 am to 4:30 pm. We help expecting families and families that have children 0-6 years of age. You can learn and ask questions about: breastfeeding, child safety, growth and development, healthy eating, positive parenting, perinatal mood and anxiety disorders, preparing for a healthy pregnancy and other programs and services in Hamilton.
Public Health Services’ phone and virtual breastfeeding support can be accessed by calling the Health Connections phone line at 905-546-3550.
Free online Prenatal Classes to learn more about pregnancy, birth, breastfeeding and newborn care in an interactive way. To register, visit www.hamilton.ca/prenatal and select Online Prenatal Program, call 905-546-2424 Ext 3591 or email [email protected].
Welcome Baby prenatal nutrition groups (Canada Prenatal Nutrition Program - CPNP) are accepting new participants who are pregnant and looking for extra support. Currently we are offering phone support and mailing resources while in-person groups are closed. For more information and details on how to register visit https://www.hamilton.ca/public-health/classes/prenatal-nutrition-programs-in-hamilton.
Visit our Healthy Families Hamilton Facebook page at www.facebook.com/HealthyFamiliesHamilton
Child & Adolescent Services
Although in-person services have been suspended in our clinic at this time, clinicians continue to provide support, counselling and treatment virtually. Existing clients are encouraged to call their clinician should they need support. New referrals are being accepted at this time. Children, youth and families can self-refer by calling Contact Hamilton at 905-570-8888. Children and youth seeking brief, single session therapy can self-refer and/or book a session online or by calling us at 905-546-2424 x 3678. Please note that voicemails will be checked daily and responded to within 24 business hours.
The vaccine program will no longer be accepting vaccine records in person. Please visit www.hamilton.ca/reportingvaccines for other ways you can report your child’s vaccinations to public health. Immunization of School Pupils Act (ISPA) education sessions will be temporarily cancelled. Please call 905-540-5250 to rebook your education session. Suspension clinics and community clinics for vaccination will also be temporarily cancelled. Please call 905-540-5250 with any vaccine related questions or to rebook your community clinic appointment. Community clinics for vaccination have resumed on a limited availability, please call 905-540-5250 with any vaccine related questions or to rebook/book your community clinic appointment. Parents/guardians: continue to visit our website for updated information regarding school based immunizations.
Food & Water Safety
In addition to responding to food and water COVID-19 emergencies, Public Health Services is conducting routine inspections of food premises and some special events. Public Health Services will not be offering food handler education courses at this time. This change in service is expected to remain in place until further notice.
Health Hazards & Vector Borne Disease Program
Public Health Services’ Health Hazards and Vector Borne Disease Program staff are involved in responding to the COVID-19 emergency and are no longer investigating non-urgent complaints including pest issues and routine inspections. Public Health Services will respond to health hazards and rabies investigations emergencies only during this time. This change in service is expected to remain in place until further notice. Please visit www.hamilton.ca for up-to-date news and information.
Recreation Facilities & Programs
While some recreation facilities remain closed at this time, some modified recreation programming is now available. Visit www.hamilton.ca/recreation for more information.
Shelters and Supports for Individuals Experiencing Homelessness
- Isolation Centres have been set up to provide food and shelter to any individuals in the shelter system that test positive for COVID-19.
- A temporary emergency shelter based out of FirstOntario Centre offers additional support to individuals who are at-risk and/or experiencing homeless, accommodating overflow from the shelter system to help ensure physical distancing.
- Listing of resources for those experiencing homelessness (Drop in programs, emergency shelters, food and supplies, health care & harm reduction) www.hamilton.ca/coronavirus/resources-those-experiencing-homelessness-in-hamilton
- Learn about the types of financial support are being given to help individuals and families experiencing challenges due to COVID-19 at www.hamilton.ca/coronavirus/financial-support-individuals.
All attractions, natural areas and many of the food and drink establishments that have made Hamilton such an amazing destination, are temporarily closed and inaccessible for all our safety. Festivals, events and concerts are similarly cancelled or postponed.
Vendor Information - Accounts Payable
The City of Hamilton will continue to process invoice payments during the COVID-19 shutdown. In order to ensure invoices are being processed on a timely basis, vendors should email invoices to the address of the Department/Division that the goods or services have been provided to.
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