Affected City Services

On December 21, 2020 the City of Hamilton entered the GREY – LOCKDOWN within the Provincial COVID-19 Response Framework. This page includes a detailed list of services that are currently modified, restricted or cancelled due to the COVID-19 pandemic.

Residents are encouraged to access municipal services online wherever possible. All other in-person services require appointments. Call 905-546-2489 (CITY) to make an appointment.

City Service Impacts

Hamilton Animal Services is open with some restrictions.

  • If your pet is lost, visit www.hamilton.ca/lostpets 
  • If you have an animal related emergency, call 905-574-3433, 24 hours a day, 7 days a week.

Online services available:

There are some impacts to building inspections, permits and zoning by-laws. Some services are not available in-person at this time.  

Online services available:

Business licensing, trades and taxi services along with lottery licensing, liquor licensing and sign permits are available Monday to Friday, 8:30 am to 4:30 pm by phone or email.

Online services available:

The City of Hamilton’s COVID Enforcement Team is assertively enforcing the Reopening Ontario Act. The team is responding to complaints and proactively enforcing all applicable regulations throughout the city.

  • Visit the FAQ about Enforcement for details on the Reopening Ontario Act and COVID related by-laws and for information about businesses charged under these regulations.
  • To report a concern call 905-546-2489 (CITY)
  • While Licensing and Bylaw Services have prioritized COVID-19 related calls, they continue to respond to issues related to other City by-laws. This includes Vital Services, Vacant Buildings, Licensing, Illegal Dumping, emergency Property Standards matters, as well as the illegal cutting of trees.

Online services available:

Hamilton Municipal Cemeteries remain available to serve families.

  • Visit Hamilton Municipal Cemeteries for details on the COVID-19 protocols that are currently in place for cemeteries.
  • In the GREY – LOCKDOWN category there are limits for religious services rites or ceremonies, including wedding services and funeral services, where physical distancing can be maintained (applies in any venue other than a private dwelling) are 10 people indoors and 10 people outdoors.

As part of the current Provincial shutdown measures remote learning has been extended for school-aged elementary school students from January 11 to January 25, 2021 in Southern Ontario. As a result, the Ministry of Education and the City of Hamilton is providing targeted emergency child care for the children of designated essential workers during this period. During this period, emergency child care services will be available for designated essential workers as defined by the Provincial eligibility requirements, who are not able to accommodate their school-aged child’s learning or care at home.

Free emergency child care is only available to school age children. Emergency child care is being provided by the three licensed home child care agencies in Hamilton. For more information on accessing this care, please contact one of these agencies:

View the complete list of eligible frontline and health care workers

Licensed child care for children aged 0 to 3.8 years will continue during this period.

  • An individual who is,
    • i. a regulated health professional, or
    • ii. an unregulated health care provider working in health care delivery, either directly or indirectly.
  • A police officer as defined in the Police Services Act.
  • A special constable appointed pursuant to section 53 of the Police Services Act.
  • A member of a police force other than a police officer as defined in the Police Services Act.
  • A First Nations Constable appointed pursuant to section 54 of the Police Services Act or a member of a police service in which policing is delivered by First Nations Constables.
  • A provincial offences officer as defined in the Provincial Offences Act.
  • An individual employed as a firefighter as defined in the Fire Protection and Prevention Act, 1997.
  • An individual who is,
    • i. engaged in providing fire protection services as defined in the Fire Protection and Prevention Act, 1997,
    • ii. employed in a fire department as defined in the Fire Protection and Prevention Act, 1997, or
    • iii. employed in the Office of the Fire Marshal and whose duties include being a fire investigator or supervising or managing fire investigators.
  • A paramedic as defined in the Ambulance Act.
  • A coroner as defined in the Coroners Act.
  • A worker in a correctional institution as defined in the Ministry of Correctional Services Act or an independent contractor who supplies services to correctional institutions, including, but not limited to, employees of Trilcor.
  • Probation and parole officers as described in the Ministry of Correctional Services Act, including institutional liaison officers, court liaison officers, individuals employed as assistant area managers and area managers of staff at probation and parole offices and the administrative and support staff at these offices.
  • An individual employed in the Institutional Services Division of the Ministry of the Solicitor General, including a person employed in a correctional institution as defined in section 1 of the Ministry of Correctional Services Act.
  • An individual employed in the Operational Support Division of the Correctional Services Recruitment and Training Centre in the Ministry of the Solicitor General who,
    • i. provides facilities or maintenance services, or
    • ii. is a Senior Staff Development Officer or Manager of Customized Training.
  • An employee of Compass Group Canada Ltd. who works at or provides services in relation to the Cook Chill Food Production Centre.
  • An individual employed in the Ministry of the Solicitor General who performs one or more of the following functions for the Institutional Services Division or Community Services Division:
    • i. Performing electronic monitoring services.
    • ii. Performing CPIC searches.
    • iii. Preparing community supervision orders.
  • An individual employed in the Ministry of the Solicitor General at the Centre for Forensic Sciences who is involved in supporting and conducting forensic testing and analysis.
  • An individual employed in the Ministry of the Solicitor General at the Provincial Forensic Pathology Unit.
  • An individual employed in the Provincial Emergency Operations Centre or at the Ministry of the Solicitor General’s Emergency Operations Centre.
  • An animal welfare inspector appointed pursuant to the Provincial Animal Welfare Services Act, 2019 or an individual employed by the Ministry of the Solicitor General in the Animal Welfare Services Branch who is directly involved in supporting animal welfare inspectors.
  • An individual employed in the operation of,
    • i. a place of secure custody designated under section 24.1 of the Young Offenders Act (Canada), whether in accordance with section 88 of the Youth Criminal Justice Act (Canada) or otherwise, or
    • ii. a place of secure temporary detention as defined in subsection 2 (1) of the Child, Youth and Family Services Act, 2017
  • Persons employed in the Direct Operated Facilities Branch of the Ministry of Children, Community and Social Services.
  • An individual who performs work that is essential to the delivery of core services in a municipality or First Nation community, as determined by the municipality or First Nation.
  • An individual who performs work of a critical nature in their service area or community, as determined by the Minister of Education or his delegate in consultation with the relevant service system manager or First Nation as those terms are defined under the Child Care and Early Years Act, 2014.
  • An individual who works in a child care centre or who otherwise provides child care in accordance with the requirements in this Order.
  • A member of the Canadian Armed Forces or an employee of the Department of National Defence.
  • All persons employed in the Ministry of Natural Resources and Forestry who are engaged in,
    • i. prevention, mitigation, preparedness, response or recovery actions, as applicable, with respect to,
      • A. fires as defined in the Forest Fires Prevention Act,
      • B. floods,
      • C. dam failures, or
      • D. emergencies relating to oil and gas exploration or production, hydrocarbon underground storage, and salt solution mining, or
    • ii. the provision of support services to Conservation Officers through the operation of the Ministry’s Provincial Communications Unit.
  • A person who holds a licence issued under section 13 of the Private Security and Investigative Services Act, 2005 to act as a security guard.
  • Staff as defined in the Retirement Homes Act, 2010.
  • Licensees as defined in the Retirement Homes Act, 2010 who are individuals and who work or provide services at a retirement home.
  • Staff as defined in the Long-Term Care Homes Act, 2007.

Licensed child care for children aged 0-3.8 years will continue during this period.

There are some impacts to child care at this time.

Online services available:

City Hall and all Municipal Service Centres are currently closed.

Residents are encouraged to access municipal services online where available. Marriage ceremonies and licenses are unavailable at this time.

Our Customer Contact Centre is open Monday to Friday between 8:30 am and 4:30 pm.

  • Contact us by email:
  • Contact us by phone:
    • 905-546-2489
    • For residents in Campbellville, dial 905-634-2971
    • The Bell Canada Relay Service is available to assist in placing a call from persons who use a TTY/teletypewriter.
    • For TTY, type 711 for the operator. The operator will also assist in placing VCO (Voice Carry Over) and HCO (Hearing Carry Over) calls. There is no charge for local calls.
    • Translation is available in 149 languages. When calling, callers can identify their language preference to be connected to the appropriate interpreter.

In-person community engagement is currently on hold due to COVID-19.

  • The City has launched a new online tool to help residents connect, engage and stay informed.
  • Engage Hamilton helps residents stay informed about important city initiatives and continue to provide feedback online.

All Council and Committee meetings are currently being held virtually.

There are some impacts to building, growth management and planning services.

Online services available:

There are impacts to in-person EarlyON Child and Family Centre programming.

The Hamilton Farmers’ Market is focused on public safety while remaining open to serve residents.

There are impacts to the City’s horticultural programs.

  • The Gage Park Greenhouse is currently closed due to COVID-19.

There are a number of changes, options and supports available to support tenants and property owners during these challenging times.

To help reduce the spread of COVID-19, customers are required to wear a mask or face covering on public transit. This step can help protect others in spaces where physical distancing can be hard to maintain.

At this time, recruitment activities at the City are limited to essential services and critical support at this time. All other hiring is currently deferred.

For important updates and the latest information regarding Macassa Lodge or Wentworth Lodge, visit www.hamilton.ca/social-services/long-term-care.

In the GREY – LOCKDOWN category all municipal museums are closed.

All Ontario Works offices remain closed. Current OW clients may contact their case manager directly with any questions or call 905-546-4800.

There are some impacts to parking operations.

  • In-person renewal of parking permits for Dundas municipal car parks has resumed at the Dundas Municipal Service Centre. Appointments are required – call 905-546-2489 (CITY) to make an appointment.
  • For all other permits, 80 Main Street West remains closed for in-person renewal. Permits can be paid for over the phone by Visa/Mastercard by calling 905-540-6000, or by a cheque dropped through the mail slot located at the front entrance of 80 Main Street West location. A Customer Service Representative will assist you in the mailing out or pick-up of your permit.

Online services available:

The City’s Property Tax Assistance Program continues to assist those experiencing financial hardship due to COVID-19.

In the GREY – LOCKDOWN category the Provincial Offences Administration offices are closed to walk-ins. Appointments are required for in-person transactions, active health screening will be required.

COVID-19 Information

Sexual health and street health clinics

  • The downtown sexual health clinic is reopening by appointment only (no walk ins) as of Wednesday August 19, 2020.
  • Call our Sexual Health Info Line at 905-528-5894 to discuss your need for an appointment. 
  • All other sexual health clinic sites remain closed at this time.
  • Additional mobile Van daytime hours will be available for harm reduction supplies. Call Van at 905-317-9966.

Alcohol, Drug & Gambling Services (ADGS)

  • Will not be offering face-to-face services at this time.
  • Social workers are available by telephone. Please call us at 905-546-3606.

Healthy Growth and Development Services

  • Healthy Growth and Development Program services that remain closed during the COVID-19 pandemic include parenting sessions (i.e., Parenting With Love, Triple P), in-class prenatal sessions, Car Seat Clinics, Check-it Out drop ins, and in-person Welcome Baby prenatal nutrition groups (Canada Prenatal Nutrition Program -CPNP).
  • Healthy Growth and Development Program services that are open include:
    • Health Connections phone line (905-546-3550) is open Monday to Friday, 8:30 am to 4:30 pm. We help expecting families and families that have children 0-6 years of age. You can learn and ask questions about: breastfeeding, child safety, growth and development, healthy eating, positive parenting, perinatal mood and anxiety disorders, preparing for a healthy pregnancy and other programs and services in Hamilton.
    • Public Health Services’ phone and virtual breastfeeding support can be accessed by calling the Health Connections phone line at 905-546-3550. 
    • Free online Prenatal Classes to learn more about pregnancy, birth, breastfeeding and newborn care in an interactive way. To register, visit www.hamilton.ca/prenatal and select Online Prenatal Program, call 905-546-2424 Ext 3591 or email [email protected].
    • Welcome Baby prenatal nutrition groups (Canada Prenatal Nutrition Program - CPNP) are accepting new participants who are pregnant and looking for extra support. Currently we are offering phone support and mailing resources while in-person groups are closed. For more information and details on how to register visit https://www.hamilton.ca/public-health/classes/prenatal-nutrition-programs-in-hamilton.
    • Visit our Healthy Families Hamilton Facebook page at www.facebook.com/HealthyFamiliesHamilton

Child & Adolescent Services

  • Although in-person services have been suspended in our clinic at this time, clinicians continue to provide support, counselling and treatment virtually.
  • Existing clients are encouraged to call their clinician should they need support. New referrals are being accepted at this time.
  • Children, youth and families can self-refer by calling Contact Hamilton at 905-570-8888. Children and youth seeking brief, single session therapy can self-refer and/or book a session online or by calling us at 905-546-2424 x 3678.
  • Please note that voicemails will be checked daily and responded to within 24 business hours. 

Vaccine Program

  • The vaccine program will no longer be accepting vaccine records in person. Please visit www.hamilton.ca/reportingvaccines for other ways you can report your child’s vaccinations to public health.
  • Immunization of School Pupils Act (ISPA) education sessions will be temporarily cancelled. Please call 905-540-5250 to rebook your education session.
  • Suspension clinics and community clinics for vaccination will also be temporarily cancelled.
  • Please call 905-540-5250 with any vaccine related questions or to rebook your community clinic appointment. 
  • Community clinics for vaccination have resumed on a limited availability, please call 905-540-5250 with any vaccine related questions or to rebook/book your community clinic appointment.
  • Parents/guardians: continue to visit our website for updated information regarding school based immunizations.

Food & Water Safety

  • In addition to responding to food and water COVID-19 emergencies,  Public Health Services is conducting routine inspections of food premises and some special events.
  • Public Health Services will not be offering food handler education courses at this time. This change in service is expected to remain in place until further notice. 

Health Hazards & Vector Borne Disease Program

  • Public Health Services’ Health Hazards and Vector Borne Disease Program staff are involved in responding to the COVID-19 emergency and are no longer investigating non-urgent complaints including pest issues and routine inspections.  
  • Public Health Services will respond to health hazards and rabies investigations emergencies only during this time. This change in service is expected to remain in place until further notice.
  • In the GREY – LOCKDOWN category, all recreation programming is cancelled and all municipal recreation centres are closed (except those that provide childcare).
  • Some creative outdoor recreation options may be available. Visit www.hamilton.ca/recreation for more information.
  • The City encourages residents to stay active outdoors. Visit www.hamilton.ca/winter for a comprehensive list of outdoor recreation options.
  • Isolation Centres have been set up to provide food and shelter to any individuals in the shelter system that test positive for COVID-19.
  • A temporary emergency shelter based out of FirstOntario Centre offers additional support to individuals who are at-risk and/or experiencing homeless, accommodating overflow from the shelter system to help ensure physical distancing.
  • Listing of resources for those experiencing homelessness (Drop in programs, emergency shelters, food and supplies, health care & harm reduction) www.hamilton.ca/coronavirus/resources-those-experiencing-homelessness-in-hamilton
  • Learn about the types of financial support are being given to help individuals and families experiencing challenges due to COVID-19 at www.hamilton.ca/coronavirus/financial-support-individuals.