Affected City Services

As part of the Province of Ontario’s Roadmap to Reopen, Hamilton will move to Step 3 on July 16, 2021 at 12:01 am.

Step 3 focuses on the resumption of additional indoor services with larger numbers of people and restrictions in place.

This page includes a detailed list of services that are currently modified, restricted or cancelled due to the COVID-19 pandemic.

City Service Impacts

  • The Animal Services counter at 247 Dartnall Road will reopen on Monday, July 19, 2021.
  • The facility will be open to the public Monday-Friday 9 amto 4 pm and Saturday and Sunday 10 am to 2 pm.
  • Residents will be able to access all services without an appointment.

Capacity limits and health screening will be in effect.

If your pet is lost, visit www.hamilton.ca/lostpets 

If you have an animal related emergency, call 905-574-3433, 24 hours a day, 7 days a week.

Online services available:

There are some impacts to building inspections, permits and zoning by-laws. Services are not available in-person at this time. 

Online services available:

Business licensing, trades and taxi services along with lottery licensing, liquor licensing and sign permits are available Monday to Friday, 8:30 am to 4:30 pm by phone or email.

Online services available:

The City of Hamilton’s COVID Enforcement Team is assertively enforcing the Reopening Ontario Act. The team is responding to complaints and proactively enforcing all applicable regulations throughout the city.

  • Visit the FAQ about Enforcement for details on the Reopening Ontario Act and COVID related by-laws and for information about businesses charged under these regulations.
  • To report a concern call 905-546-2489 (CITY)
  • While Licensing and Bylaw Services have prioritized COVID-19 related calls, they continue to respond to issues related to other City by-laws. This includes Vital Services, Vacant Buildings, Licensing, Illegal Dumping, emergency Property Standards matters, as well as the illegal cutting of trees.

Online services available:

Hamilton Municipal Cemeteries remain available to serve families.

  • Visit Hamilton Municipal Cemeteries for details on the COVID-19 protocols that are currently in place for cemeteries.
  • As part of step 3, indoor religious services, rites, or ceremonies, including wedding services and funeral services are permitted with physical distancing and face coverings.

Licensed child care programs, including licensed centre based, home childcare care and child care located in schools, for children aged 0 to 3.8 years will continue during this period.

For information on locating child care visit Finding Child Care | City of Hamilton, Ontario, Canada

Online services available:

There are some impacts to accessing in-person customer service options at this time.

City Hall

  • The first and second floors of City Hall will reopen to the public on Monday, July 19, 2021.
  • The facility will be open Monday to Friday from 8:30 am. to 4:30 pm
  • Residents will be able to access most services without an appointment (commissioning services, foreign pension and assessment rolls require appointments)
  • All services related to Building, Planning and Growth Management remain pick up/drop off only.
  • Capacity limits and health screening will be in effect. 

Municipal Service Centres

  • All Municipal Service Centres (Ancaster, Glanbrook, Stoney Creek, Dundas and Flamborough) will reopen to the public on Monday, July 19, 2021.
  • The Ancaster, Glanbrook and Stoney Creek facilities will be open Monday to Friday from 8:30 am to 4:30 pm
  • The Dundas and Flamborough Service Centres are open Monday to Thursday from 8:30 am to 4:30 pm
  • Residents will be able to access services without an appointment.
  • Capacity limits and health screening will be in effect.
  • Our Customer Contact Centre is open Monday to Friday between 8:30 am and 4:30 pm
  • Contact us by email:
  • Contact us by phone:
    • 905-546-2489
    • For residents in Campbellville, dial 905-634-2971
    • The Bell Canada Relay Service is available to assist in placing a call from persons who use a TTY/teletypewriter.
    • For TTY, type 711 for the operator. The operator will also assist in placing VCO (Voice Carry Over) and HCO (Hearing Carry Over) calls. There is no charge for local calls.
    • Translation is available in 149 languages. When calling, callers can identify their language preference to be connected to the appropriate interpreter.

In-person community engagement is currently on hold due to COVID-19.

  • The City has launched a new online tool to help residents connect, engage and stay informed.
  • Engage Hamilton helps residents stay informed about important city initiatives and continue to provide feedback online.

All Council and Committee meetings are currently being held virtually.

There are some impacts to building, growth management and planning services.

Online services available:

All indoor EarlyON Child and Family Centres are currently closed. Outdoor EarlyON programs will operate in some locations in July. Virtual programs continue to operate.

The Hamilton Farmers’ Market is focused on public safety while remaining open, with some limitations.

  • The Gage Park Greenhouse will reopen on July 24, 2021.
  • Capacity limits and health screening will be in effect. 

There are a number of changes, options and supports available to support tenants and property owners during these challenging times.

To help reduce the spread of COVID-19, customers are required to wear a mask or face covering on public transit. This step can help protect others in spaces where physical distancing can be hard to maintain.

At this time, recruitment activities at the City are limited to essential services and critical support at this time. All other hiring is currently deferred.

For important updates and latest information regarding Long-Term Care Homes, visit:  www.hamilton.ca/social-services/long-term-care.

  • The Dundurn National Historic Site and the Hamilton Military Museum will reopen for indoor and outdoor rentals on Friday, July 16, 2021. The facility will reopen for indoor tours on August 10, 2021.
  • The Hamilton Museum of Steam and Technology will reopen for indoor and outdoor rentals on Friday, July 16, 2021. The facility will reopen for indoor tours on August 10, 2021.
  • Fieldcote Memorial Park & Museum, Battlefield House Museum & Park, and Ancaster Old Town Hall will reopen for outdoor rentals on Friday, July 16, 2021.
  • The Tourism Hamilton Visitor Centre (Lister Block) will reopen for limited rentals on Friday, July 16, 2021. The date to return to full services at this location is to be determined.
  • The Hamilton Children's Museum, Whitehern Historic House & Garden and Griffin House remain closed due to capital project work.

All Ontario Works offices remain closed. Current OW clients may contact their case manager directly with any questions or call 905-546-4800.

There are some impacts to parking operations.

  • In-person renewal of parking permits for Dundas municipal car parks are currently unavailable. 
  • For all other permits, 80 Main Street West remains closed for in-person renewal. Permits can be paid for over the phone by Visa/Mastercard by calling 905-540-6000, or by a cheque dropped through the mail slot located at the front entrance of 80 Main Street West location. A Customer Service Representative will assist you in the mailing out or pick-up of your permit.

Online services available:

  • Options to pay property taxes:

    • Pre-authorized debit payment plans
    • At a bank
    • By mail
    • By telephone or online banking

Residents can call 905 546 CITY (2489) or visit www.hamilton.ca/PayYourPropertyTax for more information.

  • The Provincial Offences Administration Office will reopen on Monday, July 19, 2021.
  • The facility will be open to the public for counter service and court operations as approved by the Ministry of the Attorney General.  
  • Capacity limits and health screening will be in effect. 

COVID-19 Information

Sexual health and street health clinics

  • The downtown sexual health clinic is reopening by appointment only (no walk ins) as of Wednesday August 19, 2020.
  • Call our Sexual Health Info Line at 905-528-5894 to discuss your need for an appointment. 
  • All other sexual health clinic sites remain closed at this time.
  • Additional mobile Van daytime hours will be available for harm reduction supplies. Call Van at 905-317-9966.

Alcohol, Drug & Gambling Services (ADGS)

  • Will not be offering face-to-face services at this time.
  • Social workers are available by telephone. Please call us at 905-546-3606.

Healthy Growth and Development Services

  • Healthy Growth and Development Program services that remain closed during the COVID-19 pandemic include parenting sessions (i.e., Parenting With Love, Triple P), in-class prenatal sessions, Car Seat Clinics, Check-it Out drop ins, and in-person Welcome Baby prenatal nutrition groups (Canada Prenatal Nutrition Program -CPNP).
  • Healthy Growth and Development Program services that are open include:
    • Health Connections phone line (905-546-3550) is open Monday to Friday, 8:30 am to 4:30 pm. We help expecting families and families that have children 0-6 years of age. You can learn and ask questions about: breastfeeding, child safety, growth and development, healthy eating, positive parenting, perinatal mood and anxiety disorders, preparing for a healthy pregnancy and other programs and services in Hamilton.
    • Public Health Services’ phone and virtual breastfeeding support can be accessed by calling the Health Connections phone line at 905-546-3550. 
    • Free online Prenatal Classes to learn more about pregnancy, birth, breastfeeding and newborn care in an interactive way. To register, visit www.hamilton.ca/prenatal and select Online Prenatal Program, call 905-546-2424 Ext 3591 or email [email protected].
    • Welcome Baby prenatal nutrition groups (Canada Prenatal Nutrition Program - CPNP) are accepting new participants who are pregnant and looking for extra support. Currently we are offering phone support and mailing resources while in-person groups are closed. For more information and details on how to register visit https://www.hamilton.ca/public-health/classes/prenatal-nutrition-programs-in-hamilton.
    • Visit our Healthy Families Hamilton Facebook page at www.facebook.com/HealthyFamiliesHamilton

Child & Adolescent Services

  • Although in-person services have been suspended in our clinic at this time, clinicians continue to provide support, counselling and treatment virtually.
  • Existing clients are encouraged to call their clinician should they need support. New referrals are being accepted at this time.
  • Children, youth and families can self-refer by calling Contact Hamilton at 905-570-8888. Children and youth seeking brief, single session therapy can self-refer and/or book a session online or by calling us at 905-546-2424 x 3678.
  • Please note that voicemails will be checked daily and responded to within 24 business hours. 

Vaccine Program

  • The vaccine program will no longer be accepting vaccine records in person. Please visit www.hamilton.ca/reportingvaccines for other ways you can report your child’s vaccinations to public health.
  • Immunization of School Pupils Act (ISPA) education sessions will be temporarily cancelled. Please call 905-540-5250 to rebook your education session.
  • Suspension clinics and community clinics for vaccination will also be temporarily cancelled.
  • Please call 905-540-5250 with any vaccine related questions or to rebook your community clinic appointment. 
  • Community clinics for vaccination have resumed on a limited availability, please call 905-540-5250 with any vaccine related questions or to rebook/book your community clinic appointment.
  • Parents/guardians: continue to visit our website for updated information regarding school based immunizations.

Food & Water Safety

  • In addition to responding to food and water COVID-19 emergencies,  Public Health Services is conducting routine inspections of food premises and some special events.
  • Public Health Services will not be offering food handler education courses at this time. This change in service is expected to remain in place until further notice. 

Health Hazards & Vector Borne Disease Program

  • Public Health Services’ Health Hazards and Vector Borne Disease Program staff are involved in responding to the COVID-19 emergency and are no longer investigating non-urgent complaints including pest issues and routine inspections.  
  • Public Health Services will respond to health hazards and rabies investigations emergencies only during this time. This change in service is expected to remain in place until further notice.

All municipal soccer fields, baseball diamonds, basketball courts, tennis courts, pickleball courts, skateboard parks and the Gage Park Pump Track are open with some restrictions.   

Visit www.hamilton.ca/recreation for more information.