Affected City Services
On May 27, 2020, the City of Hamilton published Hamilton Reopens, a framework for responding to the next phases of the COVID-19 emergency. Hamilton Reopens outlines the plan for a phased, gradual, safe and measured reopening of municipal facilities and restart of City services and programs.
Hamilton Reopens outlines the impacts to each of the more than 70 services the City of Hamilton delivers to the community, throughout each phase of the reopening plan. For a summary of the impacts to each municipal service in each phase, visit www.hamilton.ca/reopens/service-availability-by-phase
Detailed information about services that are currently modified or cancelled is below.
City Service Impacts
The Hamilton Animal Services shelter is closed to the public. However, staff are working and all the animals in our shelter are being cared for.
If your pet becomes lost, please visit www.hamilton.ca/lostpets to learn what animals are in the shelter and for more information on what you can do to look for your pet.
If you believe your pet is in the shelter and would like to make arrangements to claim your pet, call 905-574-3433, Monday to Friday 8:30am to 4:30pm.
If you have an animal related emergency, call 905-574-3433, 24 hours a day, 7 days a week.
Online services available:
- Animal Services Shelter is closed to the public.
- No adoptions or animal intakes.
- All animals in the shelter are being cared for.
- If your pet becomes lost, visit www.hamilton.ca/lostpets
- If you have an animal related emergency, call 905-574-3433, 24 hours a day, 7 days a week.
- Online services available:
Beaches & Beach Water Quality
Effective Friday, June 19, public beaches in the City of Hamilton are open and Public Health Services have begun monitoring beach water quality.
Building Inspections, Permits and Zoning By-law Review
While our municipal facilities, including City Hall are closed to protect the health and safety of our staff and visitors, the Building Division remains open for business. There are many options to ensure we can continue to receive your building permit applications (for unoccupied areas only at this time) and requests for Zoning Verifications (regular service only) including mail/courier delivery or online.
Online building permit applications can be completed at www.hamilton.ca/eplans and Zoning Verifications at zoningverification.hamilton.ca. Staff are also working to provide a drop box outside of City Hall at the rear of the building. As well, we are investigating other innovative solutions to support our inspectors in the field.
You can find out the status of your Building Permit using the online Building Permit search.
Residents should consider postponing non-essential renovations to a later date where possible. Under these unprecedented service delivery constraints, the Building Division will continue to maintain timeframes as much as possible for building permit applications, responding to information requests, building inspections, Zoning Verifications, etc.
City of Hamilton’s Licensing and By-law Services continue to use a progressive enforcement approach to help residents understand the requirements of the Provincial Orders and protect the health and safety of our community. By-law Officers will issue fines where necessary to ensure compliance with the Provincial Orders.
Businesses and Business Operations
- Businesses must comply with the current Provincial Orders regarding the operation of essential workplaces.
- Businesses found in violation of the Provincial Order may be fined by City of Hamilton By-law Officers or Hamilton Police Service.
- Individuals may be liable for a fine up to $1,000 for their first offence, while corporations could face fines up to $500,000.
- Business owners with questions about the Provincial Orders can call the Province’s toll-free number for more information: 1-888-444-3659
- If residents suspect a non-essential business is in operation, please contact Licensing and By-law Services at 905-546-2489.
- If any Business or Employee of the Business is not following proper hygiene or precautions, this can be reported to Public Health COVID-19 Response [email protected] or call the hotline at 905-974-9848.
- City of Hamilton By-law Officers and Hamilton Police Service continue to monitor compliance of the Provincial Orders related to organized public events and social gatherings.
- Fines of up to $750 per individual may be applied.
- If residents observe a public gathering of more than 10 people, they can contact Licensing and Bylaw Services at 905-546-2489.
- The Medical Officer of Health has recommended physical distancing measures to prevent the spread of COVID-19, including maintaining a distance of at least two metres from other individuals who are not members of the same household.
- By-law Officers continue to use a progressive enforcement approach to help residents understand the requirements of this order and encourage compliance.
- The fine for individuals is $500, however this may go up to $10,000 for a serious offence and up to $25,000 for repeat offences.
- Residents can report instances by calling 905-546-2489.
Online services available:
- Register a parking complaint
- Register a barking dog complaint
- Register a municipal by-law complaint
- Register a Tenant By-law complaint
For parking related information, see Parking Operations
For more information, visit FAQ about Enforcement
- Hamilton Municipal Cemeteries remain available to serve families.
- We are committed to ensuring the health and safety of the families we serve, our bereavement partners and our dedicated staff.
- Offices will be open with limited public access.
- Please make an appointment.
- Payments must be made in credit card.
- Those in self-isolation are not permitted to attend any cremation or interment services.
- Physical distancing practices must be observed, and we ask that you avoid physical expressions of sympathy such as hand shaking, hugging or other direct contact.
More info at www.hamilton.ca/life-events/burials
Child Care & Red Hill Family Centre
Find out more about What’s Happening with Child Care.
The City has launched a new online tool to help residents connect and engage. While in-person engagement is on hold, this platform will help residents stay informed about important city initiatives and continue to provide feedback online. As part of Hamilton’s COVID-19 response, we want residents to share how they currently receive – and would prefer to receive – important updates and news about reopening plans and the restart of City services and programs. To join the conversation, residents can register today at www.engage.hamilton.ca
Council & Committee Meetings
All City Council and Committees are cancelled until June 30, 2020. Virtual meetings have been scheduled for:
- Video: City Council Virtual Meeting June 3, 2020
- Video: General Issues Committee Virtual Meeting June 15, 2020
- Video: Planning Committee Virtual Meeting June 16, 2020
- Video: Board of Health Committee Virtual Meeting June 16, 2020
- Video: Public Works Committee Virtual Meeting June 17, 2020
- Video: Audit, Finance and Administration Committee Virtual Meeting June 18, 2020
- Video Emergency and Community Services Committee Virtual Meeting June 19, 2020
- City Council Virtual Meeting June 24, 2020
- General Issues Committee Virtual Meeting July 6, 2020
- Planning Committee Virtual Meeting July 7, 2020
- Public Works Committee Virtual Meeting July 8, 2020
- Audit, Finance and Administration Committee Virtual Meeting July 9, 2020
- Board of Health Committee Virtual Meeting July 9, 2020
- Emergency and Community Services Committee Virtual Meeting July 13, 2020
- Planning Committee Virtual Meeting July 14, 2020
- City Council Virtual Meeting July 17, 2020
- General Issues Committee Virtual Meeting August 10, 2020
- Planning Committee Virtual Meeting August 11, 2020
- Public Works Committee Virtual Meeting August 12, 2020
- Audit, Finance and Administration Committee Virtual Meeting August 13, 2020
- Board of Health Committee Virtual Meeting August 14, 2020
- Emergency and Community Services Committee Virtual Meeting August 17, 2020
- Planning Committee Virtual Meeting August 18, 2020
- City Council Virtual Meeting August 21, 2020
All Municipal Service Centres will reopen during the week of August 17, 2020.
Residents are encouraged to call 905-546-2489 to reach the Customer Contact Centre, Monday to Friday, 8:30 am to 4:30 pm.
- For general inquiries to the City of Hamilton: [email protected]
- For individual City departments, use the alphabetical department contact list
- For Public Health inquiries: [email protected]
- For HSR customer service inquiries: [email protected]
- For Human Resources inquiries: Contact list for technical issues with online job applications
- For technical problems using this website: [email protected]
- For residents in Campbellville, dial 905-634-2971
- The Bell Canada Relay Service is available to assist in placing a call from persons who use a TTY/teletypewriter.
- For TTY, type 711 for the operator. The operator will also assist in placing VCO (Voice Carry Over) and HCO (Hearing Carry Over) calls. There is no charge for local calls.
- Translation is available in 149 languages. When calling, callers can identify their language preference to be connected to the appropriate interpreter.
As the COVID-19 situation in Hamilton continues to evolve, the FAQs for Develpoment Approvals will be regularly updated as circumstances change to provide residents and developers with current information.
Check the City of Hamilton events calendar for the most up to date cancellation information.
City-Run Events and SEAT Event Cancellation
All City-run and SEAT (Special Event Advisory Team) events and facility bookings are cancelled through to July 2, 2020. This announcement includes the cancellation of Canada Day celebrations, staff are working on a plan for virtual Canada Day celebrations.
All City facilities are currently closed.
Hamilton Farmers' Market
To further help fight the spread of COVID-19 while continuing to serve the needs of the community and our vendors, the Hamilton Farmers’ Market is reducing its hours of operation to 9 am to 4 pm each Market day Tuesday, Thursday, Friday, and Saturday.
In addition, entrance to the Market is no longer available through Jackson Square. Shoppers must enter through the York Street doors.
More info at hamiltonfarmersmarket.ca
The Gage Park Greenhouse is closed to the public and is not taking bookings for any future events at this time.
City Flower Beds & Traffic Islands: City horticulture crews began work to prepare municipal garden beds and traffic islands May 4, 2020. It is anticipated that approximately 70% of traffic islands will still be planted with flowering plants this year.
There are a number of changes, options and supports available to support tenants and property owners during these challenging times. Learn more about paying/collecting rent, tenant and landlord rights, financial supports and emergency shelters.
CityHousing Hamilton (CHH) - Service Impacts
- CHH offices are closed to the public until further notice.
- Office hours for Property Managers and Tenant Support Workers are suspended.
- Rent payments should be made online or through telebanking if possible. If cash or money order is your only option, place your rent payment and/or Annual Renewal paperwork in the drop box outside the office doors at 181 Main St W (Mondays, Tuesdays and Friday from 11am-2pm only).
- Rent calculations and adjustments are being completed. If you have received a letter requesting that you submit your annual subsidy renewal paperwork, please mail it in, put in the drop box or contact your Property Manager to pick up.
- Community spaces and common rooms are closed and locked to help reinforce the importance of physical distancing. Exception – common spaces that are designated as cooling centres will be open during extreme heat warnings. Physical distancing is to be maintained while accessing these spaces.
- Annual unit inspections are postponed until further notice.
- All tenant-led programming and third-party programming at all buildings is cancelled.
- Laundry rooms remain open. Access to the laundry card machine in the hallway at 181 Main St W is available even though the office is closed.
- Emergency repairs will continue, but all other routine maintenance requests will be completed at a later date.
- Increased cleaning of commonly touched surfaces in all our buildings is ongoing.
- Vacant units continue to be offered for rental to applicants on market and Access to Housing wait lists
At this time, all job interviews have been suspended until further notice except for essential service positions (Police, Fire, etc.)
Long-Term Care Homes
Visitors are not permitted at Macassa Lodge or Wentworth Lodge until further notice.
Office of the City Clerk
Service of Claims
Claims can be submitted at this time by the following process:
- Claims must be placed in individual envelopes labelled accordingly
- Claims can be submitted on Mondays and Tuesdays, 9 a.m. to 3 p.m. at City Hall, 71 Main St. West, back entrance doors on the 1st floor.
- Press the buzzer on the intercom to alert Security staff you are filing a Claim and wait for the Clerk (or designate) to meet outside the back door to accept the claim.
- At this time, we are not issuing marriage licences.
Freedom of Information Requests
- Freedom of Information Requests are still being processed at this time, learn more about how to Request Personal Information from the City.
- Commissioning services have been suspended until further notice.
Foreign Pension Documents
- The service of signing Foreign Pension Documents has been suspended until further notice.
- Civil Marriage Ceremonies have been suspended until further notice.
- Any information for the Office of the City Clerk can be sent to [email protected], every effort will be made to respond to your inquiry within 24 hours.
Ontario Works (OW)
- All current OW clients will continue to receive your scheduled payments. Contact your Case Manager for other financial support options.
- Learn how to access information about your OW case, report income and change your address online with MyBenefits
- If you do not already receive OW or ODSP and want to apply for income assistance and/or emergency assistance due to COVID-19, call the Ontario Works office at 905-546-4800 or learn more here: www.hamilton.ca/social-services/ontario-works
- To apply for the federal Canada Emergency Response Benefit (CERB) or Canada Emergency Student Benefit (CESB), visit www.canada.ca (do not contact Ontario Works).
Learn more here: www.hamilton.ca/social-services/ontario-works
- In-person renewal of monthly permits at 80 Main Street West is suspended until further notice. Permits can be paid for over the phone utilizing a Visa/Mastercard by calling 905-540-6000, or by a cheque dropped through the mail slot located at the front entrance of 80 Main Street West location. A Customer Service Representative will assist you in the mailing out or pick-up of your permit.
Online services available:
Parks, Trails, Waterfalls and Open Spaces
City waterfalls are closed at this time.
- Waterfall and escarpment areas remain closed to all users. These are particularly difficult to physically distance in as their natural features and limitations mean that the trail systems are narrow. Further, there are natural gathering areas such as lookouts and trail head entrances that encourage gathering.
- The areas that remain closed include: Crooks Hollow, Spencer Gorge, Dundas Peak, Spencer Adventure Trail, Tew Falls, Webster Falls, Tiffany Falls, Devil's Punchbowl. Members of the public are not permitted on any of these areas or trails and those who access these properties are trespassing.
Pedestrian Crossing Signals
- Some pedestrian signals in Hamilton are being reprogrammed so pedestrians do not need to touch them to activate the crosswalk lights.
- While the reprogramming will ensure the pedestrian lights come on automatically, the enhanced accessible audible crossing will still need to be activated manually by those users who require it. Regular audible guidance will continue as usual.
- Other signals that require pedestrians to touch them in order to activate (pedestrian crossovers and independent pedestrian signals) will still need to be manually activated.
- The City’s Property Tax Assistance Program continues to assist those experiencing financial hardship due to COVID-19.
- Learn more about the program FAQs for Property Taxpayers
Provincial Offences Administration
Hamilton Provincial Offences courtrooms and adminstrative office at 50 Main St. E. are closed. Court appearances scheduled until July 3, 2020 will be adjourned and rescheduled to a later date. Do not attend court.
Statutory timelines have been extended, including time to exercise your options on the Offence Notice (ticket). All provincial offences trials are being rescheduled. If you are a defendant, a notice of your new court date will be sent to you by mail to the address on file with the court. If you were summoned to appear in court for a provincial offence during the State of Emergency, you do not need to attend, as the matter will be rescheduled.
If you have any questions about the scheduling of your Provincial Offences Act offence, please contact the Hamilton Provincial offences office at 905- 540-5592 or via email at [email protected].
For more information visit the Government of Ontario, Ministry of the Attorney General website.
Sexual health and street health clinics
Closed effective April 9. Call Sexual Health Info Line at 905-528-5894 or your family doctor/local walk in clinic.
Additional mobile Van daytime hours will be available for harm reduction supplies. Call Van at 905-317-9966.
Alcohol, Drug & Gambling Services (ADGS)
Will not be offering face-to-face services at this time. Social workers are available by telephone. Please call us at 905-546-3606. We will review access to our services on May 25, 2020.
Healthy Growth and Development Services
Healthy Growth and Development Program services that remain closed during the COVID-19 pandemic include parenting sessions (i.e., Parenting With Love, Triple P), in-class prenatal sessions, Car Seat Clinics, Check-it Out drop ins, and in-person Welcome Baby prenatal nutrition groups (Canada Prenatal Nutrition Program -CPNP).
Healthy Growth and Development Program services that are open include:
Health Connections phone line (905-546-3550) is open Monday to Friday, 8:30 am to 4:30 pm. We help expecting families and families that have children 0-6 years of age. You can learn and ask questions about: breastfeeding, child safety, growth and development, healthy eating, positive parenting, perinatal mood and anxiety disorders, preparing for a healthy pregnancy and other programs and services in Hamilton.
Public Health Services’ phone and virtual breastfeeding support can be accessed by calling the Health Connections phone line at 905-546-3550.
Free online Prenatal Classes to learn more about pregnancy, birth, breastfeeding and newborn care in an interactive way. To register, visit www.hamilton.ca/prenatal and select Online Prenatal Program, call 905-546-2424 Ext 3591 or email [email protected].
Welcome Baby prenatal nutrition groups (Canada Prenatal Nutrition Program - CPNP) are accepting new participants who are pregnant and looking for extra support. Currently we are offering phone support and mailing resources while in-person groups are closed. For more information and details on how to register visit https://www.hamilton.ca/public-health/classes/prenatal-nutrition-programs-in-hamilton.
Visit our Healthy Families Hamilton Facebook page at www.facebook.com/HealthyFamiliesHamilton
Child & Adolescent Services
Although in-person services have been suspended in our clinic at this time, clinicians continue to provide support, counselling and treatment virtually. Existing clients are encouraged to call their clinician should they need support. New referrals are being accepted at this time. Children, youth and families can self-refer by calling Contact Hamilton at 905-570-8888. Children and youth seeking brief, single session therapy can self-refer and/or book a session online or by calling us at 905-546-2424 x 3678. Please note that voicemails will be checked daily and responded to within 24 business hours.
The vaccine program will no longer be accepting vaccine records in person. Please visit www.hamilton.ca/reportingvaccines for other ways you can report your child’s vaccinations to public health. Immunization of School Pupils Act (ISPA) education sessions will be temporarily cancelled. Please call 905-540-5250 to rebook your education session. Suspension clinics and community clinics for vaccination will also be temporarily cancelled. Please call 905-540-5250 with any vaccine related questions or to rebook your community clinic appointment.
Food & Water Safety website
In addition to responding to food and water COVID-19 emergencies, Public Health Services has begun conducting routine inspections of food premises, approving licensing applications of farmer’s markets and businesses deemed essential by the Province of Ontario. Public Health Services is however not in a position to offer food handler education courses at this time. This change in service is expected to remain in place until further notice.
Health Hazards & Vector Borne Disease Program
Effective immediately, Public Health Services’ Health Hazards and Vector Borne Disease Program staff are involved in responding to the COVID-19 emergency and are no longer investigating Non-Urgent complaints including pest issues and routine inspections. Public Health Services will respond to health hazards and rabies investigations emergencies only during this time. This change in service is expected to remain in place until further notice. Please visit www.hamilton.ca for up-to-date news and information.
While all Hamilton Public Library branches are closed, HPL’s online resources are available 24/7. Register for a Library card online at hpl.ca. Your e-card gives you immediate access to eBooks, eAudiobooks, magazines, newspapers and more.
HPL staff are also available to answer questions about tech devices and more, Monday to Friday, 9am-5pm. Call 905-546-3200 or email [email protected].
During the closure, no library materials will become due and fines will not accumulate. For updates and information, please visit hpl.ca.
Hamilton Public Library Virtual Branch
New and favourite library programs - all online. Enjoy preschool get ready to read programs, school-age summer reading and discover at home programs, and teen reading and writing. Find lots of activities, new books and countless summer reading club programs for all ages. It’s a whole summer of fun.
Recreation Facilities & Programs
Shelters and Supports for Individuals Experiencing Homelessness
- Isolation Centres have been set up to provide food and shelter to any individuals in the shelter system that test positive for COVID-19.
- A temporary emergency shelter based out of FirstOntario Centre offers additional support to individuals who are at-risk and/or experiencing homeless, accommodating overflow from the shelter system to help ensure physical distancing.
- Listing of resources for those experiencing homelessness (Drop in programs, emergency shelters, food and supplies, health care & harm reduction) www.hamilton.ca/coronavirus/resources-those-experiencing-homelessness-in-hamilton
- Learn about the types of financial support are being given to help individuals and families experiencing challenges due to COVID-19 at www.hamilton.ca/coronavirus/financial-support-individuals.
Special Events Advisory Team (SEAT)
All S.E.A.T (Special Event Advisory Team) events and facility bookings are cancelled through to July 2, 2020. The City will not take any new bookings through this period until there is a better sense of our re-opening plan. Event organizers and customers with facility bookings have been notified about these cancellations. We will continue to communicate with our S.E.A.T. applicants regarding their applications. Many event organizers have already cancelled their application requests for event permits.
All attractions, natural areas and many of the food and drink establishments that have made Hamilton such an amazing destination, are temporarily closed and inaccessible for all our safety. Festivals, events and concerts are similarly cancelled or postponed.
Find the latest information on HSR and DARTS at www.hamilton.ca/hsr
Vendor Information - Accounts Payable
The City of Hamilton will continue to process invoice payments during the COVID-19 shutdown. In order to ensure invoices are being processed on a timely basis, vendors should email invoices to the address of the Department/Division that the goods or services have been provided to.
- Date modified: