Guide for Businesses Installing Shields at Counters

Thinking of installing a shield at your customer service counter?

The height and type of protective shield will determine the requirement for a Building Permit.

Shields that do not extend to the underside of ceiling

Where a protective shield at a customer service counter does not extend to the underside of the ceiling, it may be considered as furniture and be permitted as combustible millwork.

For either combustible or noncombustible protective shields, a Building Permit is not required where:

  1. The shield is considered part of the counter and installed securely, and
  2. The shield does not affect the performance of the existing ventilation system and/or sprinkler system (i.e. minimum gap of 600 mm or 24” between the top of shield and underside of ceiling).

Example of shield at counter in business that does not extend to ceiling

Shields that are full height, installed to the underside of the ceiling

Where a protective shield at a customer service counter is to extend to the underside of the ceiling, a Building Permit is required, since the existing ventilation system and/or sprinkler system will require review and possibly modification in the areas adjacent to the shield. This is required for either combustible or non-combustible protective shields.

Application requirements

Paper submissions must include:

  • 2 sets of design drawings (Drawing size shall be no larger than 24”x36”.)
  • OBC Matrix
  • Completed application form
  • Completed Commitment to General Review by Architect and Engineers form (where applicable)
  • Documents supporting permit application
  • Application fee for 2020 shall consist of permit fee (1% of the project value with minimum $252) plus applicable law review fee $248.

To submit an online building permit, visit www.hamilton.ca/eplans.