Service at a Glance

About the Hamilton Paramedic Service

HPS is an integral part of the health care system in Hamilton, contributing to the public safety of residents every day. HPS provides expert, quality pre-hospital care to ensure the emergency needs of our community are met.

Public Access Defibrillation Program

In partnership with the Heart and Stroke Foundation, the City of Hamilton has deployed Public Access Defibrillators (AED) in City owned facilities and public buildings.

When a cardiac emergency strikes, finding an Automated External Defibrillator (AED) can improve everyone’s chance of survival. Knowing where AEDs are located in the city is vital so that 911 dispatchers, emergency responders and nearby residents can get to an AED quickly. By registering your organization’s AED, you can help save a life.

Medical Emergency Information Program

The Medical Emergency Information program was introduced to help you provide paramedics and other emergency responders with quick access to your important medical information by having you complete an Emergency Medication Information Form.

Hamilton Paramedic Service Customer Feedback

The City of Hamilton collects Paramedic Service customer feedback to monitor our performance, know how well we are doing and take any necessary steps to improve our customer service and patient experience.

All inquiries can be directed to the Paramedic Customer Contact Line at: 905-540-5782

Book a Paramedic for your Event

Planning a community event? Invite Hamilton Emergency Services to participate and educate the public in the many areas of pre-hospital emergency medicine.

Ambulance Patient Records

The City of Hamilton maintains records, called Ambulance Call Reports, of interactions paramedics have with their patients for five years.