Ambulance Patient Records

Ambulance Patient records

The City of Hamilton maintains records, called Ambulance Call Reports, of interactions paramedics have with their patients for five years. Statutory agencies (law enforcement, Ministry of Labour), patients, their lawyers and insurance companies can request these records. These records are protected under the Personal Health Information Protection Act (PHIPA) and they cannot be released without the signed consent of the patient or a legal order compelling its production. If the patient is incapable of providing consent, a signed release can be provided by a guardian or appropriate legal representative of the patient.

A record will include notes from the time that the ambulance arrives until the time that the patient leaves the care of our paramedics.


The cost of this service varies from year to year, call 905-540-5782 to confirm the cost. If we are unable to locate a report, no fee will be charged.

Request a report

  • Phone: 905-540-5782
  • Email: [email protected]
  • Fax: 905-546-4555
  • Mailing Address:
    Hamilton Paramedic Service
    Multi Agency Training Centre
    1227 Stone Church Road East
    Hamilton, Ontario L8W 2C6

Ambulance Dispatch records

Ambulance Dispatch records can be requested from the Ministry of Health and Long-Term Care by:

  • Phone: 905-540-5782
  • Mailing Address
    Manager, Ambulance Dispatch Centre
    282 Fennell Avenue West
    Hamilton, Ontario L9C 1G2

Privacy Statement

Ambulance Patient Records Privacy Statement (PDF, 81 KB)