We want to ensure that everyone who receives service from the Hamilton Paramedic Service has an opportunity to provide feedback. Your feedback helps us:
- monitor our performance
- know how well we are doing
- take any necessary steps to improve our customer service and patient experience
Submitting your feedback
You can provide feedback directly to the Paramedic at the time service is provided. You can provide comments specific to your incident in one of four ways:
Leave a message if you call outside of normal business hours. We will return your call within 48 hours during normal business hours (8:30 am to 4:30 pm).
Fax to 905-547-3344.
Send to the attention of Commander of Quality Improvement and Regulatory Affairs.
Email your feedback to:
Hamilton Paramedic Service
1227 Stone Church Road East
Hamilton, Ontario, L8W 2C6
Provide the following information in your compliment, feedback, inquiry or complaint:
- Telephone number
- Location of the ambulance call or incident
- Approximate time of service
- Details of the incident
If we determine that your issue is not within the jurisdiction of Hamilton Paramedic Services, your concern will be immediately forwarded to the appropriate division, whenever possible. We will let you know who your issue was directed to.
Lost and found
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