Hamilton Paramedic Service Customer Feedback

We want to ensure that everyone who receives service from the Hamilton Paramedic Service has an opportunity to provide feedback. Your feedback helps us:

  • monitor our performance
  • know how well we are doing
  • take any necessary steps to improve our customer service and patient experience

Patient/Customer Survey

If you have recently received services from us, please take our Patient/Customer Survey.


Submitting your feedback

You can provide feedback directly to the Paramedic at the time service is provided. You can provide comments specific to your incident in one of four ways:

By phone

Call 905-540-5782

Leave a message if you call outside of normal business hours. We will return your call within 48 hours during normal business hours (8:30 am to 4:30 pm).

By fax

Fax to 905-547-3344. 

Send to the attention of Commander of Quality Improvement and Regulatory Affairs.

By email

Email your feedback to:
[email protected]

By mail

​Hamilton Paramedic Service
1227 Stone Church Road East
Hamilton, Ontario, L8W 2C6

Provide the following information in your compliment, feedback, inquiry or complaint:

  • Name
  • Address
  • Telephone number
  • Location of the ambulance call or incident
  • Approximate time of service
  • Details of the incident

If we determine that your issue is not within the jurisdiction of Hamilton Paramedic Services, your concern will be immediately forwarded to the appropriate division, whenever possible. We will let you know who your issue was directed to.

Lost and found

Call 905-540-5782