Accessibility Services

Accessibility Services

Service dog beside a wheelchair

Service at a Glance

What are Accessibility Plans?

The City's Accessibility Plan provides details about accessibility initiatives that the City has or is undertaking. It includes a report on steps taken to identify, remove and prevent barriers to people with visible and invisible disabilities, and sets out how the City assesses its proposals for by-laws, policies, programs, practices and services.

What are the City's customer service policies?

The City is committed to providing customer service to persons with disabilities by implementing the following policies:

  • Assistive devices policy
  • Communication policy
  • Service animals policy
  • Support persons for person with disabilities policy