News Centre

News Releases

The City of Hamilton celebrates three years of partnership with Service Line Warranties of Canada

HAMILTON, ON – Three years ago, the City of Hamilton began a partnership with Service Line Warranties of Canada (SLWC), a leading home service repair plan provider. Through the partnership, Hamilton residents have the option to sign up for service plans, ranging in a monthly cost from $5 to $6.50 to protect against the high cost of emergency repairs to their exterior water and sewer service lines, as well as interior plumbing and drainage systems.

Since the partnership began in September 2014, nearly 12,000 Hamilton residents have signed up for an optional SLWC service plan, with many signing up for multiple plans. As of today, customers have benefitted from $1 million in repairs, ranging from small repairs to entire service line replacements. Those customer savings are investments by SLWC in local infrastructure improvements and dollars kept in the community utilizing local contractors who perform the repairs. Additionally, the City’s homeowners who have needed service over the past year report a 97% satisfaction rate.

The water and sewer lines from the home to the City of Hamilton’s main connections are the responsibility of the homeowner. Since repairs to these pipes are not covered by basic homeowner’s insurance or by the City, homeowners are left with the inconvenience of navigating emergency repairs on their own. SLWC’s service plans serve as a line of defense, ensuring that in the event of an unexpected repair, the burden on homeowners is minimized or eliminated.

“We entered into this partnership three years ago to help protect our residents who might not be aware that they are responsible for the maintenance and repair of water and sewer service lines on their property. Residents should continue to consider enrolling in this program. Accessing warranty protection will assist residents who may become inconvenienced by service line failures to their homes.” - Mike Zegarac, General Manager of Finance and Corporate Services, City of Hamilton

Homeowners with questions or who wish to receive more information about SLWC can call 1-855-326-4730 or visit www.slwofc.ca