News Centre

News Releases

COVID-19: HSR Service Update

HAMILTON, ON – To ensure physical distancing for operators and customers, effective Friday April 3rd, 2020, HSR has implemented changes in how service will be delivered.

We can’t stress enough: travel on public transit is for essential trips only. Please leave public transit for those who really need to be on the bus at this time for essential reasons (ie. to get to work or medical appointments). 

With these changes, there will be increased wait times. We encourage customers to plan to give yourself more time to get to your destination, as you may need to wait for a second, possibly third, or even fourth bus.

It is up to everyone to do their part. We are asking employers to be flexible with start and finish times for their work locations to assist as well. We need to work together, now more than ever before.

We would ask the public to please exercise patience our operating staff; staff are doing their very best to accommodate physical distancing measures.

Effective Friday, April 3 - Changes to HSR Services

  • Restricting customer loads to 10 people on a 40 ft bus; and 15 people on a 60 ft articulated bus. Signs will be posted to identify which seats are not available for use.
  • Operators will be by-passing stops if the load on the bus is in excess of the above amounts, or if there are concerns with physical distancing.
  • All customers are now required to enter and exit through the rear doors. Customers using walkers, wheelchairs, scooters and all other personal mobility devices (PMDs) are no longer being loaded from front door.
  • To facilitate access to the bus, customers using walkers, wheelchairs, scooters and all other PMD’s will be required to travel with a companion. The companion will be required to deploy the ramp under the direction of the operator. If there is a requirement for the wheelchair or scooter to be secured, the companion will be required to facilitate this as well.
  • HSR will now only be able to accommodate one (1) wheelchair/scooter per bus regardless of the vehicle size.

Between the hours of 1 pm and 5 pm these routes will experience the greatest impacts:

  • 2-Barton
  • 1-King
  • 5-Delaware
  • 10-B line

Operators will not be policing these restrictions. It is the responsibility of everyone to adhere to physical distancing and respect the signs posted.

Monthly passes

  • Details are still being finalized, refunds and/or credits for monthly bus passes will be issued.

Additional resources