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COVID-19 Update: Reopening Hamilton’s Municipal Service Centres

HAMILTON, ON - As part of the City of Hamilton’s continued efforts for a gradual, safe and measured reopening of municipal facilities and restart of City services and programs, today the City is announcing plans for the reopening of its Municipal Service Centres.

Municipal Service Centres in Ancaster, Glanbrook, Stoney Creek, Dundas and Flamborough will reopen to the public during the week of August 17, 2020.

Residents will be able to visit the centres to pay property taxes, pay parking tickets, pay traffic tickets, pick up new blue boxes, get animal licenses, pick up composters, purchase HSR bus tickets and passes, apply for a marriage license, apply for a burn permit and pick up well water test kits. Please note, services from the building division (i.e. building permits) will only be available at City Hall at this time.

The Municipal Service Centres in Ancaster, Glanbrook and Stoney Creek will be open from Monday to Friday, between 8:30 am and 4:30 pm.

The Centres in Dundas and Flamborough will be open from Monday to Thursday, between 8:30 am and 4:30 pm.

A number of changes will be in place when the buildings reopen, including enhanced cleaning, measures to ensure physical distancing, efforts to encourage good hand hygiene and limit the spread of the virus, health screening for those working or visiting the Municipal Service Centres, and more.

Ample signage and floor markings will be in place to ensure it is clear where everyone should enter the buildings or stand in line for service. Residents are asked to please observe the signage and directions from staff on site.

Masks or face coverings are required in all enclosed public spaces, including Municipal Service Centres.

Here’s more on what to expect at a Municipal Service Centre

“The reopening of municipal facilities and restart of City services and programs is encouraging for both residents as well as for City staff waiting to confidently return to their workplace. Hamilton’s gradual approach emphasizes that safety is our main priority. When visiting our Municipal Service Centres, I will ask our community members to follow public health recommendations including keeping a physical distance from others, wearing a non-medical mask or face covering and staying home when you are sick.”

- Mayor Fred Eisenberger

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