Site Policies

Service at a Glance

What terms govern the use of the City website?

Use of the myhamilton.ca portal is subject to the following terms of use:

  • Acceptable Use Agreement
  • Accessibility Statement
  • Disclaimer
  • Dispute Resolution Process
  • Photo Submission Agreement
  • Privacy Agreement
  • Refund Policy

 

How is my privacy protected when I submit personal information through the City website?

The City may collect personal information about you through the Portal, including your name, date of birth, age, address, e-mail address, phone number and other information.

Except where permitted and/or required by law, your consent will be obtained before personal information is collected, used and/or disclosed on the Portal. 

No web site or Internet connection is completely secure. The City will protect personal information by taking reasonable steps to ensure a secure connection. Email over the Internet is not secured. Email privacy cannot and will not be assured or guaranteed. Email and its contents are sent at to your own risk.Personal information shall be protected by safeguards that are required by law and that are in accordance with generally accepted industry practice.

How can I contact the City?

You can contact the City

  • By phone
  • By email
  • In-person
  • By mail

We want to hear from you!