Trust and Confidence Report

Business Licensing Profile

Business Licensing by-laws are enacted to regulate public health and safety, nuisance control and consumer protection, in matters related to the business operations.

Service Details

Related Subservices

  • Alcohol and Gaming Commission of Ontario Liquor License
  • Municipal Law Enforcement
  • Public Complaints Handling
  • Public Education
  • Residential Care Facility Inspection
  • Revenue Collection and Accounting
  • Sign By-Law
  • Trade Licensing
  • Lottery Licensing
  • Mobile Licensing
  • Zoning Verification and Property Reports

Type of Service

  • Public facing


  • Essential / Mandatory, Legislated requirement
  • Supporting the business community
  • Mandated to enforce related City of Hamilton by-laws

Primary Funding Sources

  • User Fees

Service Level

  • At standard, including the health and safety of our community

Service Level Source

  • Legislated
  • Council By-law
  • Council approved policy or service standard
  • Past practice


Performance Measures


How much did you do? (volume)

  • Business Licenses issued: 9,594
  • Charity Licences, Raffles, Nevada and Bingo Licences issued:436
  • Mobile and Temporary Sign permits: 1,387 

How well did you do it? (quality)

Reduced the number of days to issue a new business licence on average from 39.4 to 25 days

  • Business Licenses issued: 9,133
  • Charity Licences, Raffles, Nevada and Bingo Licences issued:463
  • Mobile and Temporary Sign permits: 1,016

Strategic Plan Priority - Economic Prosperity & Growth Healthy & Safe Communities