By-law Enforcement Profile

The City of Hamilton is responsible for the investigation and enforcement of all municipal by-laws. By-law Enforcement is a service provided to ensure public safety and a clean and green environment for the citizens of Hamilton.

Municipal Law Enforcement includes community building and neighbourhood education about City by-laws. Activities include public education, complaint handling, mediation, and enforcement and investigation of complaints relating to the following by-laws: Property Standards, Zoning, Yard Maintenance, Noise, Heat, Illegal Dumping and all other related by-laws (over 52). This area also proactively blitzes identified areas of the city to ensure compliance.

Parking Enforcement provides proactive and reactive parking enforcement of on-street and off-street parking by-laws ensuring public safety, traffic flow and effective customer parking in business areas and on private property. 

The Hamilton Municipal Parking System is a self-sustaining business unit, financed entirely by user fees and fines, which manages the life-cycle of the municipal parking system – from planning, design and construction to operation, maintenance and enforcement – in support of the residential and business communities, and the City’s land use, transportation and economic development initiatives.

Service Details

Related Subservices

  • Parking Enforcement
  • Municipal Law Enforcement

Type of Service

  • Public facing

Rationale

  • Essential/Mandatory, Legislated requirement
  • Obligation to enforce City of Hamilton by-laws, including parking by-laws
  • This is a mandatory service; the City has an obligation to enforce its by-laws. The Administrative Monetary Penalty Programs (AMP) is for parking offences administered under the Municipal Act. A municipality can establish a parking tribunal process at the municipal level to resolve parking disputes. The AMP program consists of an agreement between the Ministry of Transportation, the municipality and the Ministry of Attorney General.

Primary Funding Sources

  • Net Levy
  • User Fees
  • Fines Collected
  • Development Charges

Service Level

  • At standard.  Municipal Law Enforcement ensures public safety.

Service Level Source

  • Legislated
  • Council By-Law
  • Management Directive
  • Past Practice

 

Performance Measures

2017


How much did you do? (volume)

  • Complaints received for enforcement of municipal by-laws: 20,010
    • Noise Calls: 2,408
    • Property Standards Calls: 3,101
    • Zoning Calls: 1,022
    • Yard Maintenance Calls: 7,473
    • Other By-law Complaints (anti-idling, snow, barking dogs, heat, etc.): 6,006
  • Parking
    • Penalty Notices issued per year: 150,000+ (2018 projected volume: 161,104)
    • Screened Penalty Notices: 10,000+
    • Hearings for Penalty Notices: 90-100 
    • Complaints logged and investigated: 33,000+

How well did you do it? (quality)

2017

  • Parking
    • Cancelled Penalty Notices in 2017 due to error, void, screened, hearings): 0.05%

Municipal Law Enforcement

  Compliance % Non-Compliance %
Yard Maintenance 43.33 56.67
Noise 97.66 2.34
Zoning 69.58 30.42
Property Standards 72.32 27.68

How much did you do? (volume)

Complaints received for enforcement of municipal by-laws: 19,800

  • Parking
    • Penalty Notices issued per year: 150,000+
    • Screened Penalty Notices: 10,000+
    • Hearings for Penalty Notices: 90-100 
    • Complaints logged and investigated: 33,000+

How well did you do it? (quality)

  • Parking
    • Cancelled Penalty Notices in 2016 or 0.05% (due to error, void, screened, hearings): 8,614

Strategic Plan Priority - Healthy & Safe Communities and Clean & Green