Trust and Confidence Report

Cemeteries Profile

This service provides interment services and perpetually maintained cemeteries in order to ensure that all citizens have access to a range of choices in interment services.

  • Management and administration of 48 dormant cemeteries across Hamilton. This includes grounds maintenance and administration.
  • Management and administration of 21 active cemeteries across the city. This includes grounds maintenance, burials, and administration/support services.
  • Clerical support in areas of data management, sales, and program development and coordination. This is the primary point of contact for customer service inquires and sales.

Service Details

Related Subservices

  • Cemeteries - Dormant Management
  • Cemeteries - Active Management
  • Active Cemeteries Support Services

Type of Service

  • Public facing

Rationale

  • Essential/Mandatory, Legislated requirement – Cemeteries active management and support services
  • Core Municipal Service – Dormant cemetery management

Primary Funding Sources

  • Capital Budget
  • Net Levy
  • Users Fees (Cemeteries-Active Management)

Service Level

  • At standard

Service Level Source

  • Legislated

 

Performance Measures

2020

How much did you do? (volume)

  • Acres maintained (dormant): 138.84
  • Acres of cemetery land maintained (active): 361.75  
  • Burials: 1176
  • Customer service calls:  364 (impacted by COVID-19)
  • Family history searches: 1025
  • Contracts:  2225
  • Monuments/markers/plaques sold: 556
  • Land sales: 599
  • Pre-need sales: 420
  • Acres maintained (dormant): 138.84
  • Acres of cemetery land maintained (active): 357.66
  • Burials: 1218
  • Customer service calls:  596
  • Family history searches: 563
  • Contracts:  2251
  • Monuments/markers/plaques sold: 607
  • Land sales: 565
  • Pre-need sales: 227
  • Acres maintained (dormant): 138.84
  • Acres of cemetery land maintained (active): 357.66
  • Burials: 1,346 
  • Customer service calls: 568
  • Family history searches: 307
  • Contracts: 2,214
  • Monuments/markers/plaques sold: 515
  • Land sales: 540
  • Pre-need sales: 240
  • Acres maintained (dormant): 35.96
  • Acres of cemetery land maintained (active): 462.13
  • Burials: 1,132 
  • Customer service calls: 149
  • Family history searches: 769
  • Contracts: 2,262 
  • Monuments/markers/plaques sold: 547
  • Land sales: 536
  • Pre-need sales: 377