Trust and Confidence Report

Child Care System Management Profile

This service is responsible for planning and funding licensed child care programs, administering financial assistance for eligible families through a fee subsidy and allocating additional resources to families and child care programs who provide care to children with special needs.  

Child Care System Planning and Stabilization is a priority focus in the 2016-2020 Early Years Community Plan. The goal is to ensure a high quality, sustainable, accessible and, increasingly integrated child care and early learning experiences for all children and their families.

Service Details

Related Subservices

  • Planning and Development
  • Funding
  • Subsidy Eligibility and Placement

Type of Service

  • Public facing


  • Essential/Mandatory, Legislated requirement

Primary Funding Sources

  • Grants / Subsidies
  • Net Levy

Service Level

  • At standard

Service Level Source

  • Legislated
  • Funding agreement/grant covenant


Performance Measures

How much did you do? (volume)


  • Number of child care sites: 206
  • Number of operating child care spaces: 13,293
  • Number of child care staff receiving wage enhancements: 1,685
  • Number of children receiving child care fee subsidy monthly: 3,465
  • Number of special needs children who receive additional resources that supports inclusion in a child care classroom: 1,116
  • Number of child care providers participating in Hamilton Early Years Quality Program (HEYQP): 76
  • Number of initial visits to child care operators as part of HEYQP: 109
    • Of these visits, 23% required a follow up visit to comply with HEYQP
  • Funding allocation breakdown
    • 50% of total provided to child and family services (for example, child care fee subsidy)
    • 43% of total provided to operator supports (for example, general operating grants, affordability grant, special needs resourcing, etc.)

How well did you do it? (quality)


  • 91% of families accessing child care fee subsidy were satisfied with the service they received in 2018
  • 89% of families accessing the online application for child care fee subsidy were satisfied in 2018
  • Number of regulated child care spaces per 1000 children: 208
  • Percentage of subsidized child care spaces: 20%
  • As of May 2017, there is no longer a waitlist for child care fee subsidy

Is anyone better off? (impact)

  • In 2017, the new model for Special Needs Resourcing (SNR) was introduced. This model provides children 4 to 12 years of age access to supports. These supports were previously not available to this age group.
  • From 2016 to 2017, the new model for SNR provided supports to 160% more child care locations. The new model focuses on increasing the capacity of child care staff to support inclusion in a child care classroom.
  • Funding provided to child care operators helps lower parent fees and improve retention of qualified of staff.
  • The elimination of the fee subsidy waitlist resulted in increased access to child care for children and families and increased participation in the workforce and education/training activities for parents.

Strategic Plan Priority - Economic Prosperity and Growth Healthy & Safe Communities