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Digital transformation is enabling government to modernize services in a way that makes delivery both more efficient and more citizen-centred. The City of Hamilton recognizes that expectations of how people interact with and engage their government continues to evolve, reflecting the advances seen in other sectors.
Services need to be available quickly and easily on-line in a way that is citizen-centred. City information and data needs to be easy to access and understand. In parallel, digital tools and technology can be used to enhance the City’s ability to deliver services, find efficiencies, and be more proactive and predictive.
There are multiple components to the City’s Digital Transformation:
- Smart City Strategy - A Smart City is about improving quality of life for residents. Maximizing limited resources and enabling sustainability, supported by the use of technology, data and broad engagement.
- Digital Strategy - Focuses on enabling Open Government by putting citizens at the centre by design and making it easier to do business with the City. This includes making services available on-line that are simple and easy to use, and easier to navigate. This is complemented by digital transformation internally that supports staff in service delivery, enabling data sharing and analytics to drive decisions.
- Open Data Program - Part of the Open Government initiative, this program focuses on making meaningful and high quality municipal data available publicly for reuse. It also supports providing information to the community in a way that is easy to understand. Following an Open by Default approach this includes working directly with the community to understand what’s important to them to continue to expand the program.
- Digital Service Channels (Mobile App, Web) - Modernizing government’s approach to e-service delivery by enabling our citizens to interact with the City in a format that works for them.
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