Trust and Confidence Report

Digital Transformation & Smart City

Digital transformation is enabling government to modernize services in a way that makes delivery both more efficient and more citizen-centred. The City of Hamilton recognizes that expectations of how people interact with and engage their government continues to evolve, reflecting the advances seen in other sectors.

Services need to be available quickly and easily on-line in a way that is citizen-centred. City information and data needs to be easy to access and understand. In parallel, digital tools and technology can be used to enhance the City’s ability to deliver services, find efficiencies, and be more proactive and predictive.

There are multiple components to the City’s Digital Transformation:

  • Smart City Strategy -  A Smart City is about improving quality of life for residents. Maximizing limited resources and enabling sustainability, supported by the use of technology, data and broad engagement.
  • Digital Strategy - Focuses on enabling Open Government by putting citizens at the centre by design and making it easier to do business with the City. This includes making services available on-line that are simple and easy to use, and easier to navigate. This is complemented by digital transformation internally that supports staff in service delivery, enabling data sharing and analytics to drive decisions.
  • Open Data Program  - Part of the Open Government initiative, this program focuses on making meaningful and high quality municipal data available publicly for reuse.  It also supports providing information to the community in a way that is easy to understand. Following an Open by Default approach this includes working directly with the community to understand what’s important to them to continue to expand the program.
  • Digital Service Channels (Mobile App, Web) - Modernizing government’s approach to e-service delivery by enabling our citizens to interact with the City in a format that works for them.

Service Details

Related Subservices

  • Digital Transformation - Smart City Strategy
  • Digital Strategy
  • Open Government and Open Data
  • Digital Service channels (Mobile App, Web)

Type of Service

  • Both public facing and internal corporate service


  • Core municipal service

Primary Funding Sources

  • Capital Budget
  • Net Levy
  • Private sector investment

Service Level

  • At standard

Service Level Source

  • Council approved policy or service standard


Performance Measures


How much did you do? (volume)

Open Data (January 1 to September 30, 2018)

  • Dataset downloads: 7,256

Open Hamilton (October 1 to November 6, 2018)

  • Dataset downloads: 538
  • Top Five Datasets
    • Beach Water Quality Results
    • Beach Locations
    • Licensed Contractors in Hamilton
    • City-owned Properties
    • Buildings

Digital Service Channels (January 1, 2018 - November 13, 2018)

  • Page views:  13,515,225
  • New visitors: 2,414,325 
  • Top Five Pages
    • City of Hamilton homepage (
    • Jobs - Current Opportunities
    • PDF Bus Schedules
    • Garbage and Recycling Waste Collection Schedule
    • Hamilton Street Railway (HSR) Schedule, Routes and Maps

Mobile App (February 1, 2018 to November 14, 2018)

  • 6599 downloads since launch (iOS & Android)
  • 1.9k monthly users
  • 628 weekly users
  • 100 daily users

How much did you do? (volume)

Open Data Program

  • Dataset downloads: 5,736
  • Top Five Datasets
    • City of Hamilton 2016 Census
    • Licensed Contractors in Hamilton
    • Roads
    • Bikeways
    • City Properties

Digital Service Channels

  • Page views: 14,302,822
  • New visitors: 1,308,778
  • Top Five Pages
    • City of Hamilton homepage (
    • Jobs Open to the Public
    • PDF Bus Schedules
    • Hamilton Street Railway (HSR) Schedule, Routes and Maps
    • Garbage and Recycling landing page

Community Engagement & Participation, Clean and Green and Our People and Performance Strategic Priorities