Trust and Confidence Report

Emergency Management Profile

The City’s Emergency Management Program is responsible for developing and implementing mitigation, preparedness, response, and recovery initiatives to enhance the City’s disaster resiliency. This is accomplished through:

  • Hazard Identification and Risk Analysis/Critical Infrastructure Identification
    • Identification of hazards and risks in Hamilton including a list of all critical infrastructures that must be maintained for the continuity of City of Hamilton and other critical services.
  • Corporate Emergency Plans and Procedures
    • Develop, maintain and enhance corporate emergency response plans and procedures.
    • Risk analysis.
    • Support other department and agencies in the development of emergency management programs/emergency plans.
    • Develop recovery objectives plans.
  • Business Continuity
    • Development of a business continuity program to ensure the continuity and provision of essential City services during a business interruption.
  • Training
    • Development and implementation of annual emergency management training programs for City of Hamilton staff, partner agencies, and external organizations.
  • Exercises
    • Development and implementation of annual emergency exercises in order to test emergency plans and procedures, identify gaps and areas for improvement, identify resource and training needs, and provide an opportunity for Emergency Operation Centre and departmental operation centre personnel and community partners to practice their role in responding to an emergency.
  • Emergency Response
    • Activation of the Emergency Operations Centre to support site responders and manage the consequences of an emergency in Hamilton.
    • Maintenance of two Emergency Operation Centre locations.
    • Post-emergency recovery including debriefing and the development of After Action Reports.
  • Internal/External Liaison
    • Support to City departments, community stakeholders (industry, college/ university, airport) and Non-Governmental Organizations such as Red Cross, Good Shepherd, etc. to coordinate emergency response efforts.
  • Public Education
    • Implementation of public education and awareness activities related to risks in Hamilton, how to prepare for and respond to emergencies, and the City’s response to emergencies.

Service Details

Related Subservices

  • No related subservices

Type of Service

  • Both public facing and internal corporate service


  • Essential/Mandatory, Legislated requirement 

Primary Funding Sources

  • Net Levy

Service Level

  • At standard

Service Level Source

  • Legislated
  • Council by-law
  • Management directive


Performance Measures

Metrics coming in future releases

Strategic Plan Priority - Healthy & Safe Communities