Trust and Confidence Report

Hamilton Paramedic Service Profile

The Hamilton Paramedic Service provides pre-hospital advanced medical and trauma care as well as the transportation of patients from emergency incidents to appropriate health care facilities. 

The Service also undertakes demand mitigation activities including senior clinics in select city housing locations, community paramedic activities, public education, emergency health care and safety promotion, and risk prevention activities in neighbourhoods and public facilities including provision and maintenance of public access defibrillators in all City of Hamilton facilities.

The Service is the designated sole land ambulance service provider for the Municipality of Hamilton performing functions mandated by the Ambulance Act, R.S.O. 1990, c. A.19. Specifically:

  • employ persons to provide land ambulance services in the municipality in accordance with the Act;
  • properly provide land ambulance services in the municipality in accordance with the needs of persons in the municipality; and
  • ensure the supply of vehicles, equipment, services, information and any other thing necessary for the proper provision of land ambulance services in the municipality in accordance with this Act and the regulations.

Service Details

Related Subservices

  • N/A

Type of Service

  • Public facing

Rationale

  • Essential/Mandatory, Legislated requirement: mandated by the Ambulance Act, R.S.O. 1990, c. A.19.

Primary Funding Sources

  • Provincial Land Ambulance Service and other Grants
  • Other Grant funding such as the Local Health Integration Network
  • Net Levy
  • Capital budget
  • User Fees - limited revenue generated from Special Event contracts 

Service Level

  • At standard
     
  • The Act requires the City of Hamilton maintain certification from the Ministry of Health and Long Term Care (MOHLTC) in order to provide ambulance services.
  • The MOHLTC last performed an independent review in May 2016 and issued a certificate confirming compliance with the requirements for provision of land ambulance service. We anticipate our next review will occur in 2019.
  • All documentation and reporting requirements required by the MOHLTC through the Land Ambulance Service Grant (LASG) Agreement have been complied with. 

Service Level Source

  • Legislated Council approved policy or service standard – Council last approved the Response Time Performance Standard in 2013 (Report HES12014, Appendix B).  Performance meets or exceeds that standard which is publicly reported by the Ministry of Health and Long-Term Care.
  • Funding agreement/grant covenant
  • Management directive
  • Past practice

 

Performance Measures

View the 2018 Hamilton Paramedic metrics

  • Events (911 calls): 67,712
  • Unique resource responses to these events: 83,928
  • Patients transported to hospital from these events: 49,763
  • Events, responses, and transports are analyzed at a granular level including priority and spatial distribution (neighbourhood, constituent municipality, ward).
  • Measure the hours of training provided, Public Access Defibrillator (PAD) checks, various Community Paramedic interactions (volumes and effect), mileages travelled, and a myriad of other key performance metrics.
  • Events (911 calls): 64,675
  • Unique resource responses to these events: 79,150
  • Patients transported to hospital from these events: 49,610
  • Events, responses, and transports are analyzed at a granular level including priority and spatial distribution
  • We also measure the hours of training provided, Public Access Defibrillator (PAD) checks, various Community Paramedic interactions (volumes and effect), mileages travelled, and a myriad of other key performance metrics.

Strategic Plan Priority - Healthy & Safe Communities