Trust and Confidence Report

Heritage Resource Management Profile

Heritage Resource Management preserves, presents and sustains Hamilton’s irreplaceable cultural heritage of City of Hamilton owned historic sites, museums, adaptive re-use heritage facilities, collections, monuments, statues and cenotaphs, interpretive materials, and plaques for the benefit of Hamiltonians and Canadians.

Key heritage sites owned and operated by the City of Hamilton include: 

  • National Historic Sites (e.g. Dundurn NHS, Battlefield House): 6
  • Community Museum (Fieldcote Memorial Park and Museum): 1
  • Children’s Museum: 1
  • Military Museum: 1
  • Adaptive Reuse Heritage Facilities (e.g. Tisdale House, Veevers Estate): 7

Service Details

Related Subservices

  • Museum Operations
  • Heritage Facility and Resource Management
  • Heritage Policy, Initiatives and Strategies 

Type of Service

  • Public facing

Rationale

  • Core municipal service

Primary Funding Sources

  • Capital Budget
  • Grants/Subsidies
  • Net Levy
  • User Fees

Service Level

  • At standard

Service Level Source

  • Council approved policy or service standard
  • Funding agreement/grant covenant
  • Past practice

 

Performance Measures

2020

How much did you do? (volume)

  • Museum Visitation:  36,385
  • Total Facility Bookings:  430
  • Total Artifact Records processed: 15,712
  • Total number of properties assessed for inclusion on Inventory, Register or Work Plan for Designation: 679
  • Total Number of Heritage Plaques Installed: 0
  • Total Number of Virtual Tour Usages/Visits: 6357

How much did you do? (volume)

  • Museum Visitation: 204,567
  • Total Facility Bookings:  1,445
  • Total Artifact Records processed: 7,443
  • Total number of properties assessed for inclusion on Inventory, Register or Work Plan for Designation: 609
  • Total Number of Heritage Plaques Installed: 17
  • Total Number of Virtual Tour Usages/Visits: 12816

How much did you do? (volume)

  • Museum Visitation:  207,702
  • Total Facility Bookings: 1,736
  • Total Artifact Records processed: 6,453
  • Total number of properties assessed for inclusion on Inventory, Register or Work Plan for Designation: 252
  • Total Number of Heritage Plaques Installed: 12
  • Total Number of Virtual Tour Usages/Visits: 12233

How much did you do? (volume)

  • Museum Visitation:  208,405
  • Total Facility Bookings:  1,201
  • Total Artifact Records processed:  15,822
  • Total number of properties assessed for inclusion on Inventory, Register or Work Plan for Designation: 1,265
  • Total Number of Heritage Plaques Installed: 14
  • Total Number of Virtual Tour Usages/Visits: 19,497 

How well did you do it? (quality)

  • Ratio of Free to Paid Visitors (50/50 is target)
    • 44/56 - second year for benchmark.  11% improvement over 2016
  • Ratio of Core to Non-Core revenue (50/50 is target)
    • 52/48 - second year for benchmark.  No change from 2016
  • Community Museum Operating Grant (CMOG) Assessment Score by Ontario Ministry of Tourism, Culture and Sport (80% target) 
    • 40/50 (2016).
  • Ratings from independent web listings (e.g. TripAdvisor).  Rate City of Hamilton Museums for quality at 4.0 to 4.5 out of 5.

Is anyone better off? (impact)

Surveys report that the vast majority of Canadians value the role of museums/heritage/historic sites and that museum visits are part of a larger process of engaging with the past and finding identity and meaning in their lives. Over 90% of Canadians believe that:

  • Museums contribute to our quality of life.
  • Children should be exposed to museums. 
  • Museums play a critical role in preserving objects and knowledge of Canada’s history.
  • Museums are trustworthy and valuable learning institutions.

How much did you do? (volume)

  • Museum Visitation:  203,000
  • Total Facility Bookings:  1,417
  • Total Artifact Records processed:  10,647
  • Total number of properties assessed for inclusion on Inventory, Register or Work Plan for Designation: 788

Is anyone better off? (impact)

Surveys report that the vast majority of Canadians value the role of museums/heritage/historic sites and that museum visits are part of a larger process of engaging with the past and finding identity and meaning in their lives. Over 90% of Canadians believe that:

  • Museums contribute to our quality of life.
  • Children should be exposed to museums. 
  • Museums play a critical role in preserving objects and knowledge of Canada’s history.
  • Museums are trustworthy and valuable learning institutions.

 

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