Housing Service System Management Profile

Housing Service System Management manages, builds relationships and coordinates strategies and services to make sure everyone in Hamilton has a home. Funded by all levels of government this work covers the administration of $100 million in operations and is guided by the Council approved 10 year Housing and Homelessness Action Plan.

This service includes: social housing administration, direct assistance, policy development, preventing and ending chronic homelessness, increasing housing stability, and asset management.

  • Legally mandated role to plan, fund and coordinate services relating to homelessness and affordable housing.
  • Staff that deliver this service manage contracts with agencies delivering homelessness and housing services in order to maximize performance and minimize risks. Services are provided to people experiencing or at risk of homelessness find appropriate housing and receive the required supports to maintain housing.
  • The City of Hamilton is the Service Manager for Hamilton under the Housing Services Act, 2011.  Through the legislation, the City is responsible for delivering; funding, planning and administering government assisted housing programs and services.  The City ensures legislative requirements and service level standards are met and that local rules meet the needs of Hamilton.
  • The Service Manager is responsible for the establishment and maintenance of a coordinated access wait list to social housing to ensure there is an equitable and fair system for accessing the social housing system.
  • The City of Hamilton administers Federal and Provincial homelessness funding in Hamilton (including Housing First programs)  and conducts homelessness enumeration activities in accordance with Federal and Provincial guidelines.       

Staff regularly liaise with other levels of government, non-profit and private sector developers to explore opportunities for new affordable housing.  This includes facilitating the creation of new affordable rental housing. 

Service Details

Related Subservices

  • Homelessness Services
  • Emergency Shelter Services
  • Residential Care Facilities
  • Social Housing Administration
  • Affordable Housing program
  • Policy and Development

Type of Service

  • Public facing

Primary Funding Sources

  • Transfers/Grants
  • Net Levy

Rationale

  • Essential/Mandatory, Legislated requirement
  • Municipal Housing and homelessness plans and their implementation are required by the Housing Services Act, 2011 and the Growth Plan for the Greater Golden Horseshoe.
  • Discretionary municipal service
    • Affordable Housing Programs - The Federal/Provincially funded programs for the development of new affordable rental housing are discretionary. However, they represent the major funding source for new affordable rental housing and are key drivers to helping the City achieve its rental housing supply targets established in the Urban Hamilton Official Plan and the Housing and Homelessness Action Plan.
    • Residential Care Facilities Subsidy Program
  • The City’s 10 year Housing and Homelessness Action Plan was approved by Council in December 2013.

Service Level

  • Below standard (Affordable Housing Sub-Service & Wait list)
  • The Housing and Homelessness Action Plan sets a target of 300 new affordable rental units a year. Within the last two years 113 units have been in the process of being built, falling short of the target. All of the available funding is being used, but there is insufficient funding to achieve the target.
  • The number of households on the social housing wait list increased by 6 per cent between 2013 and 2016. The average wait time for an individual or family to be housed has also increased from 2.5 years in 2013 to 3.3 years in 2016. The demand for social housing far exceeds the supply. 
  • At standard (other sub-services)

Service Level Source

  • Legislated
  • Council approved policy or service standard
  • Funding agreement/grant covenant
  • Past practice

 

Performance Measures

2017

How much did you do? (volume)

  • Social Housing Units across 43 Social Housing providers operating agreements: 14,000
  • $10.8 million invested in September 2017 by the City of Hamilton through the Investment in Affordable Housing Program Extension, the Social Infrastructure Fund and the Poverty Reduction Investment Reserve resulting in 102 new affordable rental units in the process of being created by three housing providers.
  • Rent Supplement/Housing Allowance Programs: $3.4 million
  • Housing Allowance Program:  $775,000
  • Operating funding to 43 social housing providers: $65.4 million
  • Capital repairs among the housing projects operated by 43 housing providers: $21.7 million
  • Housing First programs are on track to exceed the annual number of permanent housing placements achieved in the previous fiscal year. Between Q4 2017 and Q1 2018, $827,000 of new Provincial Home For Good funding was invested in homelessness programs with a focus on permanent housing solutions, 85% directly invested in Housing First programs. An additional investment of $1 million will occur in fiscal 2018/19, with 90% focused on Housing First programs.

How much did you do? (volume)

  • Social Housing Units across 43 Social Housing providers operating agreements: 14,000
  • $13.7 M invested in June 2016 by the City of Hamilton through the Investment in Affordable Housing Program Extension and the Social Infrastructure Fund resulting in 113 new affordable rental units in the process of being created by three housing providers.
  • Rent Supplement/Housing Allowance Programs: $3.4 M
  • Housing Allowance Program:  $775 K
  • Operating funding to 43 social housing providers: $65.4 M
  • Capital repairs among the housing projects operated by 43 housing providers: $21.7 M
  • Housing First program targets were surpassed by 57%, with 218 individuals housed

Benchmarking

  • The Urban Hamilton Official Plan target for affordable rental housing production is 629 units/year (50% of which are to be affordable).
  • Based on the Urban Hamilton Official Plan, the 10-year Housing and Homelessness Action plan calls for 300 new affordable rental units per year during the life of the plan.

Strategic Plan Priority - Healthy & Safe Communities