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Human Resources Profile
An internal support service, delivering Human Resource service that enrich the culture and performance of the City through integrated business solutions, while incorporating a partnership-based, customer service approach to serving the organization.
Service Details
Related Subservices
- Benefits Administration
- Compensation Services
- Employee and Labour Relations
- Health & Safety
- Wellness
- Occupational Health
- HR Analytics & Metrics
- HR Administration
- HR Business Partner Services
- HR Information Systems
- HR Records Administration
- Human Rights
- Diversity and Inclusion
- Organizational Development and Learning
- Talent (Recruitment Services)
- Return to Work Services
Type of Service
- Both public facing and internal corporate service
Rationale
- Essential/Mandatory, Legislated requirement
Primary Funding Sources
- Area Rating Reserves
- Capital Budget
- Net Levy
- Reserves
Service Level
- At standard
Service Level Source
- Legislated
- Council By-law
- Council approved policy or service standard
- Management directive
- Past practice
- Our People & Performance Plan
- Best Practices
- Industry Standards
Performance Measures
2017
How Much Did You Do? (volume)
- Total Cost for Human Resource Administration per T4 Supported:
- Hamilton:$940
- Municipal Benchmark Network of Canada Median: $1,092
How Well Did You Do It? (quality)
- Permanent Employee Voluntary Turnover Rate
- Hamilton: 7.61% - [3.96% of the 7.61% (or 52%) due to retirement]
- Municipal Benchmark Network of Canada Median: 5.46%
2016
How Much Did You Do? (volume)
- Total Cost for Human Resource Administration per T4 Supported:
- Hamilton:$979
- Municipal Benchmark Network of Canada Median: $1,161
How Well Did You Do It? (quality)
- Permanent Employee Voluntary Turnover Rate
- Hamilton: 6.62% - [3.64% of the 6.62% (or 55%) due to retirement]
- Municipal Benchmark Network of Canada Median: 4.91%
2015
How Much Did You Do? (volume)
- Total Cost for Human Resource Administration per T4 Supported:
- Hamilton: $864
- Municipal Benchmark Network of Canada Median: $1,124
How Well Did You Do It? (quality)
- Permanent Employee Voluntary Turnover Rate
- Hamilton: 6.09% - [2.38% of the 6.09% (or 39%) due to retirement]
- Municipal Benchmark Network of Canada Median: 4.88%
- Date modified: