Trust and Confidence Report

Human Resources Profile

An internal support service, delivering Human Resource service that enrich the culture and performance of the City through integrated business solutions, while incorporating a partnership-based, customer service approach to serving the organization.

Service Details

Related Subservices

  • Benefits Administration
  • Compensation Services
  • Employee and Labour Relations
  • Health & Safety
  • Wellness
  • Occupational Health
  • HR Analytics & Metrics
  • HR Administration
  • HR Business Partner Services
  • HR Information Systems
  • HR Records Administration
  • Human Rights
  • Diversity and Inclusion
  • Organizational Development and Learning
  • Talent (Recruitment Services)
  • Return to Work Services

Type of Service

  • Both public facing and internal corporate service

Rationale

  • Essential/Mandatory, Legislated requirement

Primary Funding Sources

  • Area Rating Reserves
  • Capital Budget
  • Net Levy
  • Reserves

Service Level

  • At standard

Service Level Source

  • Legislated
  • Council By-law
  • Council approved policy or service standard
  • Management directive
  • Past practice
  • Our People & Performance Plan
  • Best Practices
  • Industry Standards

 

Performance Measures

2017

How Much Did You Do? (volume)

  • Total Cost for Human Resource Administration per T4 Supported:
    • Hamilton:$940
    • Municipal Benchmark Network of Canada Median: $1,092

How Well Did You Do It? (quality)

  • Permanent Employee Voluntary Turnover Rate
    • Hamilton: 7.61% - [3.96% of the 7.61% (or 52%) due to retirement]
    • Municipal Benchmark Network of Canada Median: 5.46%

How Much Did You Do? (volume)

  • Total Cost for Human Resource Administration per T4 Supported:
    • Hamilton:$979
    • Municipal Benchmark Network of Canada Median: $1,161

How Well Did You Do It? (quality)

  • Permanent Employee Voluntary Turnover Rate
    • Hamilton: 6.62% - [3.64% of the  6.62% (or 55%) due to retirement]
    • Municipal Benchmark Network of Canada Median: 4.91%

How Much Did You Do? (volume)

  • Total Cost for Human Resource Administration per T4 Supported:
    • Hamilton: $864
    • Municipal Benchmark Network of Canada Median: $1,124

How Well Did You Do It? (quality)

  • Permanent Employee Voluntary Turnover Rate
    • Hamilton: 6.09% - [2.38% of the 6.09% (or 39%) due to retirement]
    • Municipal Benchmark Network of Canada Median: 4.88%

Strategic Plan Priority - Our People & Performance