Toxic blue-green algae has been confirmed at Pier 4 Beach in Hamilton Harbour.  Do not come into contact with the water. City of Hamilton conducting clean up along parts of the Hamilton Harbour shoreline.

 
Trust and Confidence Report

Information Technology Profile

A business support service that provides secure, reliable, responsive and cost-effective information technology services for the City of Hamilton. This service includes:

  • Corporate Information and Applications - Provides management and support for internal business, web and spatial applications, and data services.
  • Information Security - Provides information security management to protect the confidentiality, integrity and availability of the City of Hamilton’s information assets.
  • End User Technology Support Services - Provides computer and technical assistance to City staff, manages corporate technology contracts and technology assets.
  • Voice and Data Infrastructure Management - Provides data centre services and manages the City’s voice and data network.

Service Details

Related Subservices

  • Corporate Information and Applications
  • Information Security
  • End User Technology Support Services
  • Voice and Data Infrastructure Management

Type of Service

  • Internal corporate service

Rationale

  • Essential/Mandatory, Legislated requirement – Information technology infrastructure supports the City’s essential services’ operational technology requirements
  • Core Municipal Service – all other service provision

Primary Funding Sources

  • Net Levy

Service Level

  • At standard.  Meets corporate service level needs

Service Level Source

  • Management Directive

 

Performance Measures

2020


How Much Did You Do? (volume)

  • Internet Email Volume: 38,710,731

How Well Did You Do It? (quality)

  • Average Network Uptime: 99.93%
  • Malicious Emails Blocked: 86%

Is Anyone Better Off? (impact)

  • Number of WIFI Users in City Public and Private Locations:
    • Q4:  29,947
    • Q3:  30,175
    • Q2:  21,287
    • Q1:  55,021

How Much Did You Do? (volume)

  • Internet Email Volume: 53,459,671

How Well Did You Do It? (quality)

  • Average Network Uptime: 99.83%
  • Malicious Emails Blocked: 91%

Is Anyone Better Off? (impact)

  • Number of WIFI Users in City Public and Private Locations:
    • Q4:196,308
    • Q3:186,102
    • Q2:122,733
    • Q1: 204,889

How Much Did You Do? (volume)

  • Internet Email Volume: 52,755,173

How Well Did You Do It? (quality)

  • Average Network Uptime: 99.88%
  • Malicious Emails Blocked: 87%

Is Anyone Better Off? (impact)

  • Number of WIFI Users in City Public and Private Locations:
    • Q4: 217,713
    • Q3: 202,235
    • Q2: 188,486
    • Q1: 177,513

How Much Did You Do? (volume)

  • Internet Email Volume: 84,476,664

How Well Did You Do It? (quality)

  • Average Network Uptime: 99.93%
  • Malicious Emails Blocked: 90%

Is Anyone Better Off? (impact)

  • Number of WIFI Users in City Public and Private Locations:
    • Q1: 214,747
    • Q2: 209,940
    • Q3: 166,749
    • Q4: 188,315

How Much Did You Do? (volume)

  • Internet Email Volume: 118,453,178

How Well Did You Do It? (quality)

  • Average Network Uptime:  99.8322%
  • Malicious Emails Blocked: 92.2%

How Much Did You Do? (volume)

  • Internet Email Volume: 55,852,570

How Well Did You Do It? (quality)

  • Average Network Uptime:  99.98%
  • Malicious Emails Blocked: 83.7%