Have your say to help the City better understand the performance of municipal services and identify areas where the City is doing well and where there is room to improve. Learn more about the survey and how you contribute.
Information Technology Profile
A business support service that provides secure, reliable, responsive and cost-effective information technology services for the City of Hamilton. This service includes:
- Corporate Information and Applications - Provides management and support for internal business, web and spatial applications, and data services.
- Information Security - Provides information security management to protect the confidentiality, integrity and availability of the City of Hamilton’s information assets.
- End User Technology Support Services - Provides computer and technical assistance to City staff, manages corporate technology contracts and technology assets.
- Voice and Data Infrastructure Management - Provides data centre services and manages the City’s voice and data network.
Service Details
Related Subservices
- Corporate Information and Applications
- Information Security
- End User Technology Support Services
- Voice and Data Infrastructure Management
Type of Service
- Internal corporate service
Rationale
- Essential/Mandatory, Legislated requirement – Information technology infrastructure supports the City’s essential services’ operational technology requirements
- Core Municipal Service – all other service provision
Primary Funding Sources
- Net Levy
Service Level
-
At standard. Meets corporate service level needs
Service Level Source
- Management Directive
Performance Measures
2018 Q1 to Q3
How Much Did You Do? (volume)
- Internet Email Volume: Information not available at this time
How Well Did You Do It? (quality)
- Average Network Uptime: 99.96%
- Malicious Emails Blocked: 87%
Is Anyone Better Off? (impact)
- Number of WIFI Users in City Public and Private Locations:
- Q3 (year-to-date): 202,235
- Q2 (year-to-date): 188,486
- Q1 (year-to-date): 177,513
2017
How Much Did You Do? (volume)
- Internet Email Volume: 84,476,664
How Well Did You Do It? (quality)
- Average Network Uptime: 99.93%
- Malicious Emails Blocked: 90%
Is Anyone Better Off? (impact)
- Number of WIFI Users in City Public and Private Locations:
- Q1: 214,747
- Q2: 209,940
- Q3: 166,749
- Q4: 188,315
2016
How Much Did You Do? (volume)
- Internet Email Volume: 118,453,178
How Well Did You Do It? (quality)
- Average Network Uptime: 99.8322%
- Malicious Emails Blocked: 92.2%
2015
How Much Did You Do? (volume)
- Internet Email Volume: 55,852,570
How Well Did You Do It? (quality)
- Average Network Uptime: 99.98%
- Malicious Emails Blocked: 83.7%
- Date modified: