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Information Technology Profile
A business support service that provides secure, reliable, responsive and cost-effective information technology services for the City of Hamilton. This service includes:
- Corporate Information and Applications - Provides management and support for internal business, web and spatial applications, and data services.
- Information Security - Provides information security management to protect the confidentiality, integrity and availability of the City of Hamilton’s information assets.
- End User Technology Support Services - Provides computer and technical assistance to City staff, manages corporate technology contracts and technology assets.
- Voice and Data Infrastructure Management - Provides data centre services and manages the City’s voice and data network.
Service Details
Related Subservices
- Corporate Information and Applications
- Information Security
- End User Technology Support Services
- Voice and Data Infrastructure Management
Type of Service
- Internal corporate service
Rationale
- Essential/Mandatory, Legislated requirement – Information technology infrastructure supports the City’s essential services’ operational technology requirements
- Core Municipal Service – all other service provision
Primary Funding Sources
- Net Levy
Service Level
-
At standard. Meets corporate service level needs
Service Level Source
- Management Directive
Performance Measures
2020
How Much Did You Do? (volume)
- Internet Email Volume: 38,710,731
How Well Did You Do It? (quality)
- Average Network Uptime: 99.93%
- Malicious Emails Blocked: 86%
Is Anyone Better Off? (impact)
- Number of WIFI Users in City Public and Private Locations:
- Q4: 29,947
- Q3: 30,175
- Q2: 21,287
- Q1: 55,021
2019
How Much Did You Do? (volume)
- Internet Email Volume: 53,459,671
How Well Did You Do It? (quality)
- Average Network Uptime: 99.83%
- Malicious Emails Blocked: 91%
Is Anyone Better Off? (impact)
- Number of WIFI Users in City Public and Private Locations:
- Q4:196,308
- Q3:186,102
- Q2:122,733
- Q1: 204,889
2018
How Much Did You Do? (volume)
- Internet Email Volume: 52,755,173
How Well Did You Do It? (quality)
- Average Network Uptime: 99.88%
- Malicious Emails Blocked: 87%
Is Anyone Better Off? (impact)
- Number of WIFI Users in City Public and Private Locations:
- Q4: 217,713
- Q3: 202,235
- Q2: 188,486
- Q1: 177,513
2017
How Much Did You Do? (volume)
- Internet Email Volume: 84,476,664
How Well Did You Do It? (quality)
- Average Network Uptime: 99.93%
- Malicious Emails Blocked: 90%
Is Anyone Better Off? (impact)
- Number of WIFI Users in City Public and Private Locations:
- Q1: 214,747
- Q2: 209,940
- Q3: 166,749
- Q4: 188,315
2016
How Much Did You Do? (volume)
- Internet Email Volume: 118,453,178
How Well Did You Do It? (quality)
- Average Network Uptime: 99.8322%
- Malicious Emails Blocked: 92.2%
2015
How Much Did You Do? (volume)
- Internet Email Volume: 55,852,570
How Well Did You Do It? (quality)
- Average Network Uptime: 99.98%
- Malicious Emails Blocked: 83.7%
- Date modified: