Trust and Confidence Report

Life Skills and Case Management: Home Management Program Profile

The Home Management Program teaches individuals, families and groups through practical instruction and coaching, the life skills necessary for day-to-day living. The service is tailored to meet the needs of each client or group specializing in the areas of:

  • Activities of daily living
  • Budgeting
  • Advocacy and community supports
  • Housing issues
  • Nutrition and meal planning
  • Parenting

Service Details

Related Subservices

  • No related subservices

Type of Service

  • Public facing

Rationale

  • Discretionary municipal service

Primary Funding Sources

  • Grants/Subsidies
  • Net Levy

Service Level

  • At standard

Service Level Source

  • Funding agreement/grant covenant
  • Management directive
  • Past practice

 

Performance Measures

2019


How Much Did You Do? (volume)

  • Number of home visits completed: 1252
  • Average monthly caseload: 103
  • Number of referrals for intensive case management: 120
  • Number of workshops and groups: 153
  • Number of participants in workshops and groups: 1542

How Well Did You Do it? (quality)

  • Average wait time for service: 4 weeks
  • Percentage of client and group evaluations rated good or higher: 98%
  • Urgent status reviews to support immediate needs: 12

Is Anyone Better Off? (impact)

  • Access to services has significantly improved. Wait time for service decreased by over 200% from 2018 to 2019 ensuring clients receive the supports they need much sooner.

How Much Did You Do? (volume)

  • Number of home visits completed: 1525
  • Average monthly caseload: 129
  • Number of referrals for intensive case management: 207
  • Number of workshops and groups: 226
  • Number of participants in workshops and groups: 2676

How Well Did You Do it? (quality)

  • Average wait time for service: 14 weeks
  • Percentage of group evaluations rated satisfactory or higher: 100%
  • Urgent status reviews to support immediate needs: 7

Is anyone better off? (impact)

  • 30% decrease in wait time for service in 2018; ensuring residents can access services earlier
    Home Management works closely with community partners to address the needs of residents in various ways. In 2018, nearly 70% of referrals to the program came from community partners.

How Much Did You Do? (volume)

  • Number of home visits completed: 1544
  • Average monthly caseload: 135
  • Number of referrals for intensive case management: 179
  • Number of workshops and groups: 461
  • Number of participants in workshops and groups: 4028

How Well Did You Do it? (quality)

  • Average wait time for service: 20 weeks
  • Percentage of group evaluations rated satisfactory or higher: 99%
  • Urgent status reviews to support immediate needs: 3

Is anyone better off? (impact)

  • 79% of clients were referred by community partners while 21% were self-referred for intensive case management.

How Much Did You Do? (volume)

  • Number of home visits completed: n/a
  • Average monthly caseload: n/a
  • Number of referrals for intensive case management: 159
  • Number of workshops and groups: 290
  • Number of participants in workshops and groups: 2621

How Well Did You Do it? (quality)

  • Average wait time for service: 18 weeks
  • Percentage of group evaluations rated satisfactory or higher: 99%
  • Urgent status reviews to support immediate needs: 3