Toxic blue-green algae has been confirmed at Pier 4 Beach in Hamilton Harbour.  Do not come into contact with the water. City of Hamilton conducting clean up along parts of the Hamilton Harbour shoreline.

 
Trust and Confidence Report

Life Skills and Case Management: Home Management Program Profile

The Home Management Program teaches individuals, families and groups through practical instruction and coaching, the life skills necessary for day-to-day living. The service is tailored to meet the needs of each client or group specializing in the areas of:

  • Activities of daily living
  • Budgeting
  • Advocacy and community supports
  • Housing issues
  • Nutrition and meal planning
  • Parenting

Service Details

Related Subservices

  • No related subservices

Type of Service

  • Public facing

Rationale

  • Discretionary municipal service

Primary Funding Sources

  • Grants/Subsidies
  • Net Levy

Service Level

  • At standard

Service Level Source

  • Funding agreement/grant covenant
  • Management directive
  • Past practice

 

Performance Measures

2020


How Much Did You Do? (volume)

  • Number of home visits completed: 341
  • Average monthly caseload: 50
  • Number of referrals for intensive case management: 6
  • Number of workshops and groups: 55
  • Number of participants in workshops and groups: 377

How Well Did You Do it? (quality)

  • Average wait time for service: 0 weeks; waitlist eliminated
  • Percentage of client and group evaluations rated good or higher: N/A
  • Urgent status reviews to support immediate needs: N/A

Due to COVID-19, the Home Management Program was put on hold as staff responded to the pandemic offering vital supports through the Vulnerable Supports Team. Data for 2020 reflects January – March only.

How Much Did You Do? (volume)

  • Number of home visits completed: 1252
  • Average monthly caseload: 103
  • Number of referrals for intensive case management: 120
  • Number of workshops and groups: 153
  • Number of participants in workshops and groups: 1542

How Well Did You Do it? (quality)

  • Average wait time for service: 4 weeks
  • Percentage of client and group evaluations rated good or higher: 98%
  • Urgent status reviews to support immediate needs: 12

Is Anyone Better Off? (impact)

  • Access to services has significantly improved. Wait time for service decreased by over 200% from 2018 to 2019 ensuring clients receive the supports they need much sooner.

How Much Did You Do? (volume)

  • Number of home visits completed: 1525
  • Average monthly caseload: 129
  • Number of referrals for intensive case management: 207
  • Number of workshops and groups: 226
  • Number of participants in workshops and groups: 2676

How Well Did You Do it? (quality)

  • Average wait time for service: 14 weeks
  • Percentage of group evaluations rated satisfactory or higher: 100%
  • Urgent status reviews to support immediate needs: 7

Is anyone better off? (impact)

  • 30% decrease in wait time for service in 2018; ensuring residents can access services earlier
    Home Management works closely with community partners to address the needs of residents in various ways. In 2018, nearly 70% of referrals to the program came from community partners.

How Much Did You Do? (volume)

  • Number of home visits completed: 1544
  • Average monthly caseload: 135
  • Number of referrals for intensive case management: 179
  • Number of workshops and groups: 461
  • Number of participants in workshops and groups: 4028

How Well Did You Do it? (quality)

  • Average wait time for service: 20 weeks
  • Percentage of group evaluations rated satisfactory or higher: 99%
  • Urgent status reviews to support immediate needs: 3

Is anyone better off? (impact)

  • 79% of clients were referred by community partners while 21% were self-referred for intensive case management.

How Much Did You Do? (volume)

  • Number of home visits completed: n/a
  • Average monthly caseload: n/a
  • Number of referrals for intensive case management: 159
  • Number of workshops and groups: 290
  • Number of participants in workshops and groups: 2621

How Well Did You Do it? (quality)

  • Average wait time for service: 18 weeks
  • Percentage of group evaluations rated satisfactory or higher: 99%
  • Urgent status reviews to support immediate needs: 3