Life Skills and Case Management: Home Management Program Profile

The Home Management Program teaches individuals, families and groups through practical instruction and coaching, the life skills necessary for day-to-day living. The service is tailored to meet the needs of each client or group specializing in the areas of:

  • Activities of daily living
  • Budgeting
  • Advocacy and community supports
  • Housing issues
  • Nutrition and meal planning
  • Parenting

Service Details

Related Subservices

  • No related subservices

Type of Service

  • Public facing

Rationale

  • Discretionary municipal service

Primary Funding Sources

  • Grants/Subsidies
  • Net Levy

Service Level

  • At standard

Service Level Source

  • Funding agreement/grant covenant
  • Management directive
  • Past practice

 

Performance Measures

2017


How Much Did You Do? (volume)

  • Number of home visits completed: 1544
  • Average monthly caseload: 135
  • Number of referrals for intensive case management: 179
  • Number of workshops and groups: 461
  • Number of participants in workshops and groups: 4028

How Well Did You Do it? (quality)

  • Average wait time for service: 20 weeks
  • Percentage of group evaluations rated satisfactory or higher: 99%
  • Urgent status reviews to support immediate needs: 3

Is Anyone Better Off? (impact)

  • 79% of clients were referred by community partners while 21% were self-referred for intensive case management.
  • The program is connected to several community agencies to ensure those who require assistance can access supports from the Home Management Program.

How Much Did You Do? (volume)

  • Number of home visits completed: n/a
  • Average monthly caseload: n/a
  • Number of referrals for intensive case management: 159
  • Number of workshops and groups: 290
  • Number of participants in workshops and groups: 2621

How Well Did You Do it? (quality)

  • Average wait time for service: 18 weeks
  • Percentage of group evaluations rated satisfactory or higher: 99%
  • Urgent status reviews to support immediate needs: 3

Strategic Plan Priority - Community Engagement & Participation Healthy & Safe Communities