Life Skills and Case Management: Home Management Program Profile
The Home Management Program teaches individuals, families and groups through practical instruction and coaching, the life skills necessary for day-to-day living. The service is tailored to meet the needs of each client or group specializing in the areas of:
- Activities of daily living
- Budgeting
- Advocacy and community supports
- Housing issues
- Nutrition and meal planning
- Parenting
Service Details
Related Subservices
- No related subservices
Type of Service
- Public facing
Rationale
- Discretionary municipal service
Primary Funding Sources
- Grants/Subsidies
- Net Levy
Service Level
- At standard
Service Level Source
- Funding agreement/grant covenant
- Management directive
- Past practice
Performance Measures
2020
How Much Did You Do? (volume)
- Number of home visits completed: 341
- Average monthly caseload: 50
- Number of referrals for intensive case management: 6
- Number of workshops and groups: 55
- Number of participants in workshops and groups: 377
How Well Did You Do it? (quality)
- Average wait time for service: 0 weeks; waitlist eliminated
- Percentage of client and group evaluations rated good or higher: N/A
- Urgent status reviews to support immediate needs: N/A
Due to COVID-19, the Home Management Program was put on hold as staff responded to the pandemic offering vital supports through the Vulnerable Supports Team. Data for 2020 reflects January – March only.
2019
How Much Did You Do? (volume)
- Number of home visits completed: 1252
- Average monthly caseload: 103
- Number of referrals for intensive case management: 120
- Number of workshops and groups: 153
- Number of participants in workshops and groups: 1542
How Well Did You Do it? (quality)
- Average wait time for service: 4 weeks
- Percentage of client and group evaluations rated good or higher: 98%
- Urgent status reviews to support immediate needs: 12
Is Anyone Better Off? (impact)
- Access to services has significantly improved. Wait time for service decreased by over 200% from 2018 to 2019 ensuring clients receive the supports they need much sooner.
2018
How Much Did You Do? (volume)
- Number of home visits completed: 1525
- Average monthly caseload: 129
- Number of referrals for intensive case management: 207
- Number of workshops and groups: 226
- Number of participants in workshops and groups: 2676
How Well Did You Do it? (quality)
- Average wait time for service: 14 weeks
- Percentage of group evaluations rated satisfactory or higher: 100%
- Urgent status reviews to support immediate needs: 7
Is anyone better off? (impact)
-
30% decrease in wait time for service in 2018; ensuring residents can access services earlier
Home Management works closely with community partners to address the needs of residents in various ways. In 2018, nearly 70% of referrals to the program came from community partners.
2017
How Much Did You Do? (volume)
- Number of home visits completed: 1544
- Average monthly caseload: 135
- Number of referrals for intensive case management: 179
- Number of workshops and groups: 461
- Number of participants in workshops and groups: 4028
How Well Did You Do it? (quality)
- Average wait time for service: 20 weeks
- Percentage of group evaluations rated satisfactory or higher: 99%
- Urgent status reviews to support immediate needs: 3
Is anyone better off? (impact)
- 79% of clients were referred by community partners while 21% were self-referred for intensive case management.
2016
How Much Did You Do? (volume)
- Number of home visits completed: n/a
- Average monthly caseload: n/a
- Number of referrals for intensive case management: 159
- Number of workshops and groups: 290
- Number of participants in workshops and groups: 2621
How Well Did You Do it? (quality)
- Average wait time for service: 18 weeks
- Percentage of group evaluations rated satisfactory or higher: 99%
- Urgent status reviews to support immediate needs: 3
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