Trust and Confidence Report

Long-Term Care Profile

This service provides accommodation, medical and nursing care, therapy services, nutritional care and other resident healthcare services to elderly and disabled adults in a home-like environment that meets all present Ministry of Health and Long Term Care standards and regulations. Hamilton operates two long-term care homes: Macassa Lodge and Wentworth Lodge.

Service Details

Related Subservices

  • Adult Day Program
  • Meals on Wheels

Type of Service

  • Public facing

Rationale

  • Essential/Mandatory, Legislated requirement

Primary Funding Sources

  • Capital Budget
  • Grants/Subsidies (MOHLTC)
  • Net Levy
  • User Fees

Service Level

  • Exceeds standard

Service Level Source

  • Legislated
  • Management directive
  • Past practice

 

Performance Measures

2019


How much did you do? (volume)

Long Term Care

  • Serve 430 residents
  • Resident care is provided 24 hours per day, 7 days per week, 365 days per year
  • Number of Admissions:
    • 83 Macassa
    • 36 Wentworth Lodge
  • Number of tours:
    • 353 Macassa
    • 182 Wentworth
  • Percentage of Residents in Private/Semi-private accommodations:
    • 57.86%, Macassa
    • 61.12% Wentworth
  • Percent occupancy:
    • 98.5%** Macassa
    • 99.19% Wentworth Lodge
  • Number of bed days: 156,950
  • Total volunteer hours:
    • 18,818 Macassa
    • 9,406 Wentworth Lodge

Adult Day Program

  • Serve 33 clients per day
  • Over 140 clients annually

Meals on Wheels

  • Serve 36.8 meals per day
  • Over 9,016 meals annually

How much did you do? (volume)

Long Term Care

  • Serve 430 residents
  • Resident care is provided 24 hours per day, 7 days per week, 365 days per year
  • Number of admissions:
    • 74 Macassa Lodge
    • 36 Wentworth Lodge
  • Number of tours:
    • 267 Macassa
    • 163 Wentworth
  • Percentage of Residents in Private/Semi-private accommodations:
    • 58.41% Macassa
    • 60.59% Wentworth
  • Percent occupancy:
    • 98.45% Macassa
    • 98.51% Wentworth
  • Number of bed days: 156,950
  • Total volunteer hours:
    • 16,436 Macassa
    • 9,758 Wentworth

Adult Day Program

  • Serve 33 clients per day
  • Over 140 clients annually

Meals on Wheels

  • Serve 34 meals per day
  • Over 8,454 meals annually

How much did you do? (volume)

Long Term Care

  • Serve 430 residents
  • Resident care is provided 24 hours per day, 7 days per week, 365 days per year
  • Number of admissions: 137 
  • Number of tours:  389 people 
  • Percentage of residents in private/semi-private accommodations:  60%
  • Percent occupancy:  98.6% 
  • Number of bed days:  156,950 
  • Total Volunteer hours:  28,127

Adult Day Program

  • Serve 32 clients per day
  • Over 140 clients annually

Meals on Wheels

  • Serve 31.6 meals per day
  • Over 7,800 meals annually

How much did you do? (volume)

Long Term Care

  • Serve 430 residents
  • Resident care is provided 24 hours per day, 7 days per week, 365 days per year
  • Number of admissions: 139 
  • Number of tours:  479 people 
  • Percentage of residents in private/semi-private accommodations:  60%
  • Percent occupancy:  98.9% 
  • Number of bed days:  157,380 
  • Total Volunteer hours:  27,958

Adult Day Program

  • Serve 30 clients per day
  • Over 140 clients annually

Meals on Wheels

  • Serve 31 meals per day
  • Over 7,900 meals annually