Trust and Confidence Report

Ontario Works (OW) Profile

Ontario Works delivers temporary financial assistance for basic needs and shelter, and the provision of mandatory and discretionary benefits and emergency assistance to eligible individuals and households. Ontario Works also assists participants in pursuing other income such as Ontario Disability Support Program (ODSP), Canada Pension Plan disability and retirement, Old Age Security, and Employment Insurance.

This service portfolio includes life stabilization case management to OW recipients and ODSP non-disabled spouses and dependant adults. Activities include  one to one outcome planning assessment and referral to services to address income, housing, health, child-care, substance use and employment readiness / employment search needs. In most cases, a client must agree to participate in life stabilization and/or employment assistance activities in order to receive financial assistance. 

Service Details

Related Subservices

  • Human Service Case Management
    • OW eligibility verification and maintenance
    • Internal audit
    • One-to-one outcome planning and intensive case management

Type of Service

  • Public facing


  • Mandatory, Legislated requirement (by the Province as part of the delivery of OW Program, also required by Anatomy Act, Public Hospital Act, and the Funeral, Burial, Cremation Services Act 2002
  • Discretionary municipal service (some benefits are not required to be provided and are discretionary)

Primary Funding Sources

  • Transfers/Grants
  • The Province pays 100% of client benefits (basic assistance, mandatory benefits and employment benefits). 50% of administration costs are paid from the net levy.
  • Discretionary benefits continue to be capped.

Service Level

  • At standard
  • Ontario Works case management meets all provincially mandated targets and compliance requirements under the Ministry of Community and Social Services.  

Service Level Source

  • Legislated
  • Funding agreement/grant covenant
  • Council approved policy/service standard


Performance Measures