Trust and Confidence Report

Our City Survey

Our City Survey banner with text "Your thoughts. Our Action."

In 2019, the City of Hamilton conducted its second resident satisfaction survey the Our City Survey. This survey builds on the work of the City’s first resident satisfaction survey in 2018, Our Citizen Survey. The survey enables the City to better understand the needs and perceptions of Hamiltonians with respect to the performance of municipal services provided to the community, value for tax dollars as well as quality of life and well-being.

The 2019 Our City Survey results include analysis at both the City and Ward levels. The information collected in 2019 is the baseline for future iterations of the survey (subject to budgetary approval). The survey will help the City monitor the performance of municipal services and identify areas where the City is doing well and where there is room to improve.

2019 Survey results

Survey results at ward level:

Previous survey results

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