Trust and Confidence Report

Public Transportation Profile

This service focuses on the customer experience by planning, developing, and operating Hamilton’s fixed-route transit system, as well as planning and administering Hamilton's accessible transit system.

Service Details

Related Subservices

  • Conventional Public Transit (HSR)
  • Specialized Public Transit (DARTS)
  • Rapid Transit (LRT)

Type of Service

  • Public facing


  • Essential/Mandatory, Legislated requirement
    • Specialized Public Transit (Mandatory)
  • Core municipal service
    • Conventional Public Transit, including the BLAST network
    • Rapid Transit (LRT)

Primary Funding Sources

  • User Fees (transit fares)
  • Transfers/Grants (federal and provincial gas tax)
  • Net Levy

Service Level

  • Below standard

Service Level Source

  • Legislated (specialized transit- AODA – transportation)
  • Council approved policy or service standard


Performance Measures

Strategic Plan Priority - Clean & Green Built and Environment & Infrastructure