Public Transportation Profile

This service focuses on the customer experience by planning, developing, and operating Hamilton’s fixed-route transit system, as well as planning and administering Hamilton's accessible transit system.

Service Details

Related Subservices

  • Conventional Public Transit
  • Specialized Public Transit
  • Rapid Transit

Type of Service

  • Public facing

Rationale

  • Essential/Mandatory, Legislated requirement
    • Specialized Public Transit (Mandatory)
  • Core municipal service
    • Conventional Public Transit, including the BLAST network
    • Rapid Transit (LRT)

Primary Funding Sources

  • User Fees (transit fares)
  • Transfers/Grants (federal and provincial gas tax)
  • Net Levy

Service Level

  • Below standard

Service Level Source

  • Legislated (specialized transit- AODA – transportation)
  • Council approved policy or service standard

 

Performance Measures

2017


How much did you do? (volume)

  • Vehicle hours: 868,816
  • Rides: 21,408915

How well did you do it? (quality)

  • Operating expense per vehicle hour: $97.70
  • Rides per capita: 42.4

How much did you do? (volume)

  • Vehicle hours: 854,007
  • Rides: 21,495,758

How well did you do it? (quality)

  • Operating expense per vehicle hour: $92.66
  • Rides per capita: 43.81

Strategic Plan Priority - Clean & Green Built and Environment & Infrastructure